Edna Y. Perez

**** *. *** ****** ***.

Phoenix, AZ. 85019

602-***-****

Objective: To obtain a position where I can utilize my administrative skills.

Experience

**/**** ** *******. ***** Health Patient Financial Services

Manage the patient complaint process

•Summarizes and communicates with hospital administration and/or departments as needed to resolve patient concerns.

•Recommends suggested courses of action for given situation to resolve patient concern.

• Follows up on open issues/complaints for resolution.

• Promotes and actively follows process to allow patients to voice concerns.

• Receives concerns from patients, families and others through email, MIDAS, Chartmaxx and other Patient Financial Services billing systems.

• Investigates and resolves patient’s concerns in a timely manner.

• Collaborates on best approach for resolving concerns; identifies potential trends.

• Process correspondence daily through Patient Financial Services billing systems.

• Manages accounts with patient balances in Patient Financial Services billing systems.

Charity review and approval

• Reviews charity applications routed to work queue for completeness and accuracy.

• Determines patient qualification for financial assistance within hospital policy.

• Returns incomplete applications to requestor for completion.

Processing of patient credits

• Reviews patient credit balance accounts.

• Verifies credit is accurate.

• Processes credit card refunds through vendor website.

• Sets up all other refunds in appropriate Patient Financial Services system for approval/. denial.

Special Programs

• Assists with Co-Programs for patients.

• Others programs as needed.

• Reconciles all Self Pay Packages as well as Cosmetic cases, including follow up with physicians and patients for final payment. Assist patient walk-ins

•Assists patients/customers with their questions and/or concerns timely and professionally.

• Accepts and processes patient credit card payments.Participates in training new Customer Service staff members. Performs other duties as assigned or as requested

7/2016 to 7/2018 Honor Health- Marley House/Noah Referral Coordinator

Answer multi-phone line and transfer to appropriate staff, schedule intakes and psychiatric evaluations for new clients and ongoing clients, track status of all intakes, no shows and shows on the daily schedule. Register new clients in Epic EMR, triage calls for behavioral health crisis. Input data and maintain demographic information of the client in Epic Emr. Open and close client cases In MMIC portal. Verify insurance and eligibility thru Ahcccs/ MMIC or commercial insurance portals or via phone. Collect fees and co-pays and provide receipts, maintain money ledger by logging all incoming payments received. Post payments and upload documents of payment into Epic and World Pay system. Manage copier and fax machine, distribute mail and faxes to appropriate person. Setup and track transportation for clients thru Comtrans. Work the behavioral health and nutrition referrals workque, call clients/patients and schedule appropriate appointment according to referral. Submit prior auths for visits per insurance. Take messages from pharmacies for medication refills. Build reports on new clients based on no shows, shows and location. Provide and fax/copy of medical records to requestors.

06/2013 to 07/2015 Affiliated Cardiologist of Az. Medical assistant back office/front

Roomed patients took their vitals, weight, and health history and medication list entered intothe electronic medical record computers Athena and E-Clinical. Took incoming calls from hospitals for doctors on call and paged them with stat calls. Performed INR/ Pro-time work test in office, adjusted patient medications with the test results. Performed EKG's, Treadmill Stress Test, 24/48 holter monitor on patients and downloaded information into computer. Answered phones, took messages, scheduled and confirmed appointments, scheduled echo's, carotid ultrasounds. Checked patients in and out, verified insurance. Requested medication authorization for patients. Filed and pulled charts for next day's appointments and for the doctor's messages and results. Called patients with test results, approved and called in prescriptions. Translated for all Spanish speaking patients

08/2012 to 02/2013 Washington School District Office Technician

*Answered phones, took messages for Principal, office manager, teachers. Took daily attendance and tardies for students and entered into system. Registered new and returning students input data into system. Assisted in playground and cafeteria monitoring. Updated students cum folders, Assisted nurse/teachers in translations. Assisted in any school program activities, functions. Sorted mail for all school staff.

04/2009 to 05/2012 Paradise Valley Family Medicine Medical Assistant Back Office

* Roomed Patients and took their vitals, weight, height and health history, ordered labs test thru

Sonora Quest Labs and LabCorp, performed urinalysis, pregnancy test, strep test, flu test, svn treatments, pulmonary function test, pulse oximetry readings, ear lavages. Also assisted in minor office surgery procedures and prepped the rooms, I&D's, Circumcisions, toenail removals. Assisted in Well child checks, administered vaccines, Demerol, Toradol, Rocephine, B12, B1, Flu, Zostavax. Called in prescriptions for patients, called patients back with test results, triaged patients, contacted Insurances for prior approvals on medications, pulled charts for messages and labs reports. Stocked rooms with all medical supplies needed and nurses station **E-clinical works EMR.

08/06 to 01/2008 43RD. Medical Associates Medical Assistant

Roomed patients and took patients vitals, weight, health history, venipuncture on a daily basis, ordered lab test on line thru Sonora Quest and LabCorp computers, performed urinalysis, pregnancy urine tests* Performed ekgs, pulmonary function test, ear lavages, suture removals, svn treatments, used ems, hot packs and ultrasound for physical therapy patients, prepped room and assisted in minor office surgery procedures, toenail removals, mole removals, biopsies, pap smears. Assisted in well child exams, Immunizations, VFC immunizations and logging information into VFC data base, venipuncture onpediatrics. Assisted in the lab with all venipuncture orders from the doctors, called in prescriptions, prior-authorizations on medications, referrals for all Ahcccs and Hmo insurances, called patients with test results.

12/2005 to 05/2006 Southwest Cardiology Medical Assistant

Roomed patients took their vitals, weight, and health history and medication list entered into the electronic medical record computers. Performed INR/ Pro Time, Cholesterol blood work test in office, adjusted patient medications with the test results, drew blood. Performed EKG's, Treadmill Stress Test on patients. Answered phones, took messages, scheduled and confirmed appointments, scheduled Heart Catheterizations, Carotid Ultrasounds, Ct scans, MRI's Stress test and Echos. Checked patients in and out, collected co-pays, verified insurance. Requested referrals and authorization for in and out-patient procedures. Entered all new and established patient information into Athena EMR .Created Super bills, entered charges into Athena and fixed claims that were on hold or required more information, resubmitted claims into Athena insurance. Filed and pulled charts for next day's appointments and for the doctor's messages and results. Called patients with test results, approved and called in prescriptions.

02/2005 to 9/2005 Douglas Cunningham M.D. Medical Assistant

*Roomed patients and took their vitals. Assisted doctors in pap smears, well child checks, physicals. Administered all immunizations, testosterone, B12,Rocephine, Dexamethazone, Linconcin, Depo Provera, performed allergy testing on patients, checked glucose on diabetic patients. Performed EKG's, SVN treatments, BIA's, ear lavages, wound care, pulse oxygen. Logged information for all VFC immunizations. Stocked and prepped all rooms for procedures. Refilled and called in prescriptions to pharmacy, notified patients of test results, sterilized instruments. Answered phones, scheduled appointments, checked patients out. Filing charts, chart preparation, referrals, prior authorizations, for all HMO, AHCCCS health insurance plans.

5/2003 to 7/2004 John W. Curtin M.D. Medical Assistant Back/Front Office

Roomed patients and took vitals and health history. Checked patients in and out, collected co-pays, posted payments,verified insurance, answered phones and scheduled appointments. Referrals and prior authorizations for all HMO, AHCCCS health insurance plans, followed up on insurance claim status. Medication prior-auths

9/2002 to 12/2002 Chet Monder M.D. Medical Assistant

Roomed patient, took vitals, administered testosterone injections, checked glucose on patients. Assisted doctors in Thyroid ultrasounds and biopsies. Scheduled in- patient hospital procedures, prepped charts for upcoming patient appointments and retrieved referrals from PCP.

Education

Arizona Institute of Business and Technology Phoenix, AZ.

Medical Assistant Certificate 9/2002

Bi-lingual Spanish/English

Contact this candidate