Customer Service Data Entry
Resume:
Skills
Experience
GEORGE TAYLOR II
323-***-**** ****************@*****.*** Perris, CA 92570
Dynamic and organized individual with experience providing exceptional shopping services to a wide range of clients. Highly skilled at assisting customers with finding the perfect items, developing long-term relationships, and navigating various product lines. Committed to achieving sales goals.
• Efficient and Detail-Oriented • Building Customer Trust and Loyalty
• Development Documentation • Self-Motivated
• Calm and Professional Under Pressure • Microsoft Office Proficiency
• Issue and Complaint Resolution • Inventory Records
• Product Training • Compliance Reviews
• Problem Anticipation
Digital Shopper
WALMART, Corona, CALIFORNIA
July 2022 - Present
• Developed strategies for personalizing the customer journey through targeted messaging. Collaborated with cross-functional teams such as creative design, product development, and engineering to ensure successful delivery of projects.
•
• Participated in team meetings, providing insights to improve operations.
• Developed strong customer service skills through daily interactions with customers.
• Managed projects from conception to completion within defined timelines.
• Created effective marketing plans to increase sales and profits. Picker
FASHION NOVA, Santa Fe Springs, CA
March 2022 - June 2022
Pulled orders quickly to maintain demanding productivity goalsPrepared orders by processing requests, pulled materials fromwarehouse, packed boxes and prepared shipmentsTook on extra hours and shifts during busy periods to meet tightshipping deadlinesRemoved items from shelves or storage bins and scanned tagsPicked, scanned and processed over 175 items per hour.
•
Associate
WALMART, Petersburg, VA
August 2019 - January 2022
Worked varied hours, days, nights and weekends as business needsdictateManaged customer relations and customer service through dailycommunication and interactionMaximized customer interactions by promptly identifying needs andwantsIncreased customer satisfaction significantly within departmentIncreased delivery production 25
•
Warehouse Associate
CULMIN STAFFING, Downey, CA
January 2017 - August 2019
Worked safely around moving machineryPrepared orders for shipment by systematically picking, packing and labeling merchandiseInspected incoming and outgoing shipments to verify accuracy and prevent errorsCleaned and maintained warehouse in compliance with OSHA safety standardsPerformed inventory control, such as counting and stocking merchandiseManually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehiclesConsistently lifted materials weighing as much as 50 pounds
•
Event Staff Member
STAFF PRO INC, Long Beach, CA
December 2015 - January 2017
Provided exceptional customer service to all guests and escalatedconcerns where neededSet up event facilities and equipment, cleaned areas and organizedsuppliesPerformed post-event tasks such as breaking down areas, removingtrash and cleaning facilitiesWelcomed guests to events, checked invitations and oversaw properseatingConsistently assisting over 150 customers per event.
•
Data Entry Clerk
ICC, Van Nuys, CALIFORNIA
January 2014 - December 2016
• Generated and maintained weekly and monthly reports of data entry progress. Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
•
Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
•
• Utilized Microsoft Office Suite for various tasks related to data entry work.
• Provided administrative support to other departments as needed. Operated data entry equipment to enter alphabetic, numeric and symbolic information into computer system with a high degree of accuracy.
•
Security Guard
ABM SECURITY, Woodland Hills, CA
January 2013 - December 2015
Greeted guests professionally and courteously to cultivate welcomingatmosphere while making safety top priorityPatrolled and monitored premises in company vehicle, on bicycleand by footSecured premises and personnel by patrolling property andmonitoring surveillance equipmentChecked identification of persons entering and exiting facility toeliminate unauthorized visitorsOversaw daily monitoring and patrolled buildings, grounds, and worksitesRemained calm, assertive and mindful to think critically and problemsolve during stressful situationsOversaw entry and exit of up to 200 employees and visitors dailyAnswered alarms, investigated disturbances and contacted lawenforcement personnel to deescalate crises.
•
Parking Attendant
NEDERLANDER PRODUCTIONS, Angeles, CA
June 2005 - November 2014
Answered general questions about parking fees, facilities anddirectionsFacilitated vehicle flow by managing traffic control and parking inassigned areaCollected parking fees from customers based on charges for amountof time parked or standard lot feeDirected patrons to designated parking spacesHelped large volume of customers every day with positive attitudeand focus on customer satisfactionMaintained customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concernsConsistently parked 1200 cars per eventConsistently used customer service to establish customer relations withover 300 customers per event.
•
Education
References
Bachelor of Arts in Mass Communication
Virginia State University, Petersburg, VA
January 2021
Associate of Arts in Radio And Television Broadcasting Los Angeles Valley College, Van Nuys, CA
January 2019
Kaci Easley — Dominion Energy
Political Consultant • Professor & Mentor
• *******@***.***
Virgil Watson — Los Angeles Valley College
Head Basketball Coach
Head Coach &
Supervisor
•
• ***********@*****.***
Contact this candidate