RYAN OXENDINE

Sterling Heights, MI

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in business and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Authorized to work in the US for any employer

Work Experience

Insurance Agent

efund insurance - Southfield, MI

April 2020 to July 2023

Responded to customer inquiries and problems to promote great service. Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.

Analyzed customer needs and provided best options, upselling products and services. Engaged customers and provided high level of service by carefully explaining details about documents. Researched insurance plans to find good options for clients' needs. Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.

Conducted telephone appointments with prospective clients to build rapport and sell insurance services. Pursued new clients through various marketing strategies to grow existing portfolio of policyholders. Received underwriting approvals after accurately completing applications for insurance coverage. Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.

Account Manager Supervisor

Comcast - Sterling Heights, MI

August 2015 to December 2019

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Partnered with technical staff and sales support team to identify appropriate solutions for complex issues and persuasively communicated technical features to customers. Mentored team members in mastering sales techniques to consistently exceed objectives. Oversaw multiple accounts and worked diligently to meet and exceed performance goals. Built and maintained productive relationships with customers and internal partners. Acted as main point of contact in matters relating to client concerns and needs. Developed successful customer relationships and quickly resolved service requests to increase sales. De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.

Negotiated contracts and closed agreements to maximize profits. Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.

Collaborated with sales team to collectively drive growth and market share. Customer Service Manager

GM Tech Center - STERLING HEIGHTS, MI

January 2013 to August 2015

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Maintained knowledge of company products and services to promptly resolve complaints and concerns. Demonstrated excellent communication skills in resolving product and consumer complaints. Assisted staff with resolving complex customer issues and implementing targeted solutions. Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Processed documentation and troubleshot discrepancies to build client rapport. Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.

Education

Bachelor's degree in Business Administration And Management Wayne State University - Detroit, MI

August 2003 to May 2011

Skills

• Problem-Solving

Work Prioritization

Client Relations and Retention

Conflict Resolution Techniques

java script experience

management experience

microsoft excel

computer literacy

using databases

creating and managing spread sheets

wrote and edited and formatter documents on microsoft word

CRM Software

Records Maintenance

Client Retention

Client Account Management (5 years)

• Account management

• Customer service (5 years)

• Salesforce (5 years)

• Insurance Sales (3 years)

• Contract Negotiation (10+ years)

• Sales Support (5 years)

• Cold Calling (3 years)

• Computer Networking (5 years)

• Upselling (5 years)

• Sales Management (5 years)

• Microsoft Outlook (10+ years)

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