Melissa

Goehring

Administrative Assistant

Resume

Organized and dedicated Administrative Assistant

with proven track record of providing exceptional

customer service in fast-paced environments.

Offering keen attention to detail and strong

decision making skills to manage multiple,

concurrent tasks. Self-motivated work ethic to

perform effectively in independent or team

environments.

Contact

Address

PUEBLO, United States, 81007

Phone

719-***-****

E-mail

ad2ehv@r.postjobfree.com

Skills

Office administration

Spreadsheet management

Database Management

Compensation and benefits

Account Reconciliation

Payroll and budgeting

Statistical data gathering

Workflow planning

Documentation and control

Records destruction

Information security

Work History

Administrative Assistant

Ryan Gath Electric, Chelmsford, MA

Executed record filing system to improve

document organization and management.

Restocked supplies and submitted purchase

orders to maintain stock levels.

Answered multi-line phone system, routing calls,

delivering messages to staff and greeting

visitors.

Updated spreadsheets and databases to track,

analyze and report on performance and sales

data.

Recorded meeting minutes to provide historical

account of actions, measure progress against

strategic plan and drive accountability.

Leveraged accounting software to manage

expenses and keep track of finances.

Offered technical support and troubleshot

issues to enhance office productivity.

Interacted with vendors to purchase and set up

equipment and services.

Set up conference rooms, technology and

materials to facilitate meetings.

Scheduled conference rooms, prepared

agendas and maintained calendars to prepare

for meetings and events.

Monitored office calendars to plan meetings,

2020-08 -

2021-10

Presentation design

Scheduling

Employee training and

development

Sage 50 US

Project Management

Supervising staff

Project planning

Workers' compensation

Attendance record

management

Filing and data archiving

Purchase orders

organization

Business correspondence

Time management

Strategic planning

Expense reporting

Contract agreement

preparation

Multi-line phone proficiency

Invoice Processing

Physician billing

Patient Scheduling

Customer and client

relations

Multi-line Telephone Systems

Employee timesheet

processing

activities and travel to maximize productivity.

Scheduled office equipment repair and

maintenance to extend equipment lifespan

and prevent unplanned downtime.

Managed incoming correspondence to

enhance employee performance and reduce

time spent on processing and responding.

Scheduled office meetings and client

appointments for staff teams.

Generated reports and typed letters in Word

and prepared PowerPoint presentations.

Estimator

Complete Tree Care And Landscape, Fountain,

Colorado

Analyzed and calculated field measurements,

survey plans and plot plans to create proposals

and process work orders.

Coordinated product installation and

scheduled experienced crews to achieve

project scopes of work.

Conducted site visits and provided

recommendations and informed advice

regarding site viability.

Calculated correct costs for project-specific

goods and services by gathering information

from team members, sub-contractors and

vendors.

Utilized cost estimation systems to document

project information, create estimates and revise

project costs to reflect current data.

Maintained privacy and confidentiality of all

information for existing and prospective clients

to protect personal and business interests.

Conducted special studies to develop and

establish standard hour and related cost data

or to effect cost reduction.

Collected historical cost data to estimate costs

for current or future products.

Provided accurate estimates by defining scope,

timelines, potential setbacks and limitations.

2018-01 -

2020-08

Documentation and

reporting

Recordkeeping

Technical Support

Staff Management

Records management

Credit and collections

Administrative support

Sorting and labeling

Internal communications

Performance improvement

Software

Sage 50, Microsoft Excel,

PowerPoint, Word

document, Quickbooks,

Microsoft Office, Simpro,

Quickbooks online, Time

sheets

Office Manager

All The Above Trees, Colorado Springs, Colorado

Established workflow processes, monitored daily

productivity and implemented modifications to

improve overall performance of personnel.

Coordinated special projects and managed

schedules.

Implemented project management techniques

to overcome obstacles and increase team

productivity.

Oversaw work processes and performed quality

control tasks to increase revenue and reduce

production times.

Reviewed client and staff feedback and made

appropriate business adjustments to meet

needs and address concerns.

Maintained computer and physical filing

systems.

Updated reports, managed accounts and

generated reports for company database.

Developed standard operating procedures for

all administrative employees.

Analyzed data related to administrative costs

and spending trends to prepare budgets for

personnel.

Managed office operations while scheduling

appointments for department managers.

Coordinated and aligned corporate and office

schedules and disseminated important work

information to employees.

Optimized organizational systems for payment

collections, AP/AR, deposits and

recordkeeping.

Oversaw office inventory activities by ordering

and requisitions and stocking and shipment

receiving.

Sourced vendors for special project needs and

negotiated contracts.

Compared vendor prices and negotiated for

optimal savings.

2017-02 -

2018-01

Administrative Assistant

Mr Handy Hands, Colorado Springs, Colorado

**See job duties for Administrative Assistant at

Ryan Gath Electric, same duties performed**

2014-05 -

2017-02

Office Assistant

Elite Stucco, Colorado Springs, Colorado

Produced high-quality communications for

internal and external use.

Provided clerical support, addressing routine

and special requirements.

Verified accuracy of business records by

consistently updating customer information.

Prepared meeting rooms and materials and

recorded important information.

Secured essential information and determined

logistics to coordinate meetings and travel.

Interacted with customers by phone, email or

in-person to provide information.

Scheduled office equipment repair and

maintenance to extend equipment lifespan

and prevent unplanned downtime.

Managed data and correspondence to secure

information across complex landscapes of

organizational departments.

Completed clerical tasks such as filing, copying

and distributing mail.

Welcomed office visitors and alerted staff to

arrivals of scheduled appointments.

Developed correspondence letters, memos

and emails.

Executed record filing system to improve

document organization and management.

Created detailed expense reports to facilitate

reimbursement for business expenses incurred.

Informed and supported business leaders

through consistent communication and

administrative support duties.

Kept office supplies well organized and

sufficiently stocked, placing orders promptly to

replenish materials before depleted.

2011-06 -

2014-05

Supported staff on special assignments and ad

hoc projects.

Promptly received and forwarded incoming

communications, such as phone calls, emails

and letters, to appropriate staff.

Pharmacy Technician

Blende Drug, Pueblo, Colorado

** Same duties as seen in Walgreens Pharmacy

Technician**

2010-03 -

2011-06

Pharmacy Techician

Walgreens Pharmacy, Pueblo, Colorado

Communicated with patients to collect

information about prescriptions and medical

conditions or arrange consultations with

pharmacists.

Consulted with insurance company

representatives to complete claims processing,

resolve concerns and reconcile payments.

Calculated dosage, filled prescriptions and

prepared prescription labels with absolute

accuracy.

Counted and labeled prescriptions with correct

item and quantity.

Verified patient data and billing information to

discover and resolve erroneous bills due to

system errors.

Coordinated with insurance representatives to

process claims and calculate correct co-pay

information for patients.

Restocked automated medication dispensing

equipment.

Prepared bills for clients and submitted required

paperwork to insurance companies.

Solved customer problems in-person or over

telephone by providing assistance with placing

orders, navigating systems and locating items.

Located and measured medications according

to prescription information, making

2007-07 -

2010-02

modifications as instructed by pharmacists and

providers.

Counted, measured and compounded

medications following standard procedures.

Maintained proper drug storage procedures,

registries and records for controlled drugs.

Resolved non-routine issues like third-party

billing, computer system and customer service

issues.

Collected co-payments or full payments from

customers.

Entered and processed patients' prescriptions

into internal system.

Performed various pharmacy operational

activities with strong commitment to accuracy,

efficiency and service quality.

Communicated with prescribers to verify

medication dosages, refill authorizations and

patient information.

Answered incoming phone calls and addressed

questions from customers and healthcare

providers.

Reviewed and verified customer information

and insurance provider information.

Processed incoming drug orders by checking

deliveries against paperwork and updating

computer system.

Assisted patients in minimizing medical

expenses by recommending generic alternative

prescription medications.

Performed wide range of pharmacy operations

with strong commitment to accuracy,

efficiency and service quality.

Education

Diploma: General Studies

Liberty High School - Colorado Springs

2000-08 -

2004-05

Contact this candidate