Carmela Ranno

Tempe, AZ

ad2ehi@r.postjobfree.com

+1-857-***-****

Work Experience

Bartender

The Friendly Toast - Cambridge, MA

July 2023 to Present

• Mix ingredients to prepare cocktails and other drinks.

• Provide excellent customer service and ensure customer satisfaction.

• Maintain clean and sanitary bar area.

• Take orders and serve snacks or food items to customers seated at the bar.

• Check customers' identification to ensure they meet the legal drinking age.

• Restock and replenish bar inventory and supplies.

• Handle cash, credit, and debit card transactions accurately.

• Develop new cocktail recipes in line with customers' preferences.

• Monitor the alcohol consumption of customers to ensure their safety and adherence to the law.

• Comply with all food and beverage regulations.

• Collaborate effectively with other staff members, such as servers and kitchen staff.

• Keep track of inventory and order supplies as needed.

• Ability to stand, walk, or stay on feet for prolonged periods.

• Demonstrates knowledge of various types of liquor and beverages.

• Train new bartenders and waitstaff on the job.

Lead Server/Trainer/Bartender

Sam Walker’s American Tavern - Woburn, MA

December 2021 to July 2023

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Collect payments from customers.

• Take orders from patrons for food or beverages

• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

• Clean tables or counters after patrons have finished dining.

• Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required. Prepare checks that itemize and total meal costs and sales taxes.

• Adequately train the FOH staff and serve in a leadership position in order to guide staff in the right direction

• Occasionally help out bar staff

Assistant Manager

Tillys - Peabody, MA

December 2020 to May 2021

• Greets all customers in a friendly, responsive, professional manner.

• Maintained the sales floor and fitting rooms, kept it cleaned and stocked.

• Stocked all sales items at closing.

• Managing the cash register.

• Opening/Closing the store at the beginning or end of each shift.

• Collecting the funds at the end of the night, counting the money

• Secure money within the safe.

• Execute e-mails to the district manager regarding the sales for the day or if there are any issues within the store.

• Be the middle man for the manager and the sales advisor, addressing any complaints employees might have.

Server

Tiny's Restaurant

July 2019 to May 2020

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Collect payments from customers.

• Take orders from patrons for food or beverages

• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

• Clean tables or counters after patrons have finished dining.

• Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required. Prepare checks that itemize and total meal costs and sales taxes. Sale Representative

SimpliSafe Home Security

March 2018 to May 2019

• Acquire customer's information in terms of name, phone number and email address.

• Answer questions thoroughly regarding the product, must have excessive knowledge on product.

• Thoroughly build a security system for customers via a walkthrough of their house.

• Quote the pricing of the security system to customer's and email them the information.

• Provide technical support and have a technical knowledge on the system, if customers are having troubleshooting issues with the system.

• Resolve any customer's issue with the system, in terms of providing discounts, etc.

• Conclude the phone call with great customer service and ensuring the customer is satisfied before the phone call ends.

Server

Southern Kin Cookhouse

March 2018 to September 2018

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Collect payments from customers.

• Take orders from patrons for food or beverages

• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

• Clean tables or counters after patrons have finished dining.

• Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required. Prepare checks that itemize and total meal costs and sales taxes. Dispatch Assistant

MBTA

January 2017 to October 2017

• Receives and handles, as appropriate, incoming telephone calls and requests.

• Answers all phones, forwarded calls, replayed and responded to messages as needed.

• Responsible for sending bulk mailings out to customers including compiling trip documents, stuffing envelopes, and using mail merge as necessary.

• Monitor scheduling departments scheduling, and when needed, correct incorrect transfers.

• Monitor dispatching screens

Sales Lead

H&M

September 2016 to March 2017

• Greets all customers in a friendly, responsive, professional manner.

• Maintained the sales floor and fitting rooms, kept it cleaned and stocked.

• Stocked all sales items at closing.

• Managing the cash register.

• Opening/Closing the store at the beginning or end of each shift.

• Collecting the funds at the end of the night, counting the money

• Secure money within the safe.

• Execute e-mails to the district manager regarding the sales for the day or if there are any issues within the store.

• Be the middle man for the manager and the sales advisor, addressing any complaints employees might have.

Cashier

Showcase Cinemas Revere

January 2016 to March 2016

• Greets all customers in a friendly, responsive, professional manner.

• Answering questions regarding show times and company policies.

• Printing tickets.

• Directing guest to appropriate theaters.

• Handling money and proceeded movie coupons accordingly.

• Maintain a cash draw.

Education

Associate in Human Services

Northshore Community College

2016 to Present

Certificate in Hospitality and Tourism Management

Florida Atlantic University

2020

Skills

• Microsoft Word

• Excel

• Outlook

• PowerPoint

• Access

• Google Docs

• Gmail

• Mac/PC compatible

• Driver's License (April 2015-Present)

• Call Center

• Customer Service

• Math Skills

• POS

• Mail Merge

• Leadership Experience (1 year)

• Customer service

• Technical support

• Sales

• Pricing

• Bartending

Contact this candidate