SYED SHAH

PROFESSIONAL SUMMARY

Results-oriented leader with rich career history in product marketing. Proven ability to direct explosive sales growth, successful new product launches and innovative client acquisition strategies. Experienced in overseeing small teams to secure impressive customer-focused metrics. Driven and ambitious marketing professional with background in developing digital marketing strategies and completing market research. Creative, friendly and communicative team player. Proven success in crafting SEO-optimised written content that improves online rankings. Committed and energetic individual with passion for creative marketing. Keeps up to date with and monitors market trends and new technologies to identify marketing opportunities. Seeks chance to gain hands-on experience in developing and executing marketing strategies. Marketing professional successful in campaign development and programme management. Forward-thinking and analytical in tracking markets and optimising strategies for best results. Excels at partnering cross-functionally to generate outstanding results. WORK HISTORY

June 2017 - December 2022

Vertex Delivery Services - Marketing Manager, Dubai, UAE February 2012 - May 2017

Coca-Cola - Customer Service Executive, Dubai, UAE

• Analysed customer data and campaign performance to drive improvements. Launched new products and expanded into new markets with exceptional project planning.

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Produced promotional materials with creative copywriting and photo editing skills.

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• Conducted market research to better understand key customer segments.

• Conducted market research to better understand key customer segments.

• Advised on marketing strategy with strong industry knowledge.

• Supervised all marketing and planning activities to achieve company goals. Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.

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Warmly greeted customers with positive telephone etiquette, asking well- rounded questions to identify issues.

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• Exceeded targets by delivering comprehensive and consistent service.

• Offered detailed product and service advice based on customer needs.

• Handled live chat queries within strict timeframe targets. Explained benefits and advantages of different product and service offerings to customers.

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Advised management of customer service trends, creating proactive strategies to maintain best practices.

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• Responded to and summarised customer complaints and feedback. ad2egs@r.postjobfree.com

+971*********

Dubai, UAE 52172

Pakistani

Uae Driving Licence, Own Visa

EDUCATION

Diploma of Higher Education:

Business Management With

Accountancy - 3.5

Center Of Excellence, UK

Manchester, January 2019 -

November 2019

Master of Business

Administration: Specialization

in Marketing - 4

Punjab University, Pakistan,

June 2003 - June 2005

Diploma of Higher Education:

Hotel Management - 4

Mardan Institute KPK,

Pakistan, January 2007 - March

2009

Bachelor of Arts: Arts - 4

Punjab University, Pakistan,

January 2002 - June 2003

Diploma of Higher Education:

Arts - 4

Punjab University, Pakistan,

January 2000 - December 2001

January 2010 - January 2012

Lebanese Computers - Team Leader, Hurghada, EGYPT

February 2006 - December 2009

Mobilink Telecom - Customer Service Representative, Islamabad, Pakistan

• Responded to customer queries and provided excellent customer service. Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.

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• Answered and re-directed calls for swift resolution.

• Provided professional and helpful support to new and existing clients.

• Maintained working knowledge of available products and services. Adhered strictly to policies and procedures for continued company compliance.

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• Upheld data accuracy on internal database.

• Registered customer information to maintain accurate records.

• Participated in meetings to discuss goals and sales target.

• Designed loyalty program to develop fruitful relationships with customers.

• Assessed service statistics and drafted detailed reports based on results. Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

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Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

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Fostered positive employee relationships through communication, training and coaching.

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• Resolved employee relations issues and navigated disciplinary proceedings. Led performance reviews and tailored employee feedback to facilitate professional development.

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Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.

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Implemented and documented standard operating procedures to comply with audit and safety requirements.

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Minimised response time to resolve orders on hold by liaising with other departments.

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Set and monitored weekly targets for operational team to increase product sales and revenue.

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Promoted professionalism and effective communication among staff to develop productive relationships.

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Answered customer telephone calls promptly and improved on-hold wait times.

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Assisted customers with varying questions using product knowledge and service expertise.

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Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

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Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

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Participated in regular training to maintain up-to-date knowledge on company products and policies.

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Adhered strictly to policies and procedures for continued company compliance.

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Assisted customers with additional retail services, including alterations, special orders and item loans.

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Certificate of Higher Education:

Arts

Private School, Pakistan,

March 1997 - April 1999

LANGUAGES

English

Fluent

Hindi

Fluent

Urdu

Fluent

Punjabi

Fluent

February 2004 - January 2006

Mobilink Telecommunication - Customer Service Agent, Islamabad, Pakistan January 2002 - January 2004

Mobilink Telecommunication - Finance Executive, Islamabad, Pakistan Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

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Collaborated well with other customer agents to deliver consistent service across various platforms.

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• Acted as first point of contact for customer issues and queries. Delivered consistently excellent customer service to guarantee positive company experiences.

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Addressed and resolved customer complaints in line with company guidelines and within target timeframes.

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Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.

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Enabled accurate valuation of business by developing well-constructed financial models in Excel.

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Drove continuous growth by continually monitoring industry trends and identifying business opportunities.

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Reviewed activity reports and financial statements to accurately determine progress against objectives.

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Managed timely and accurate reporting of various financial transactions and information for detailed analysis.

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Developed and administered annual budgets following periods of strong analysis and research.

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SKILLS

• Category planning and management

• Partnership marketing

• Digital strategy development

• Internet and email marketing

• Programme marketing

• Marketing campaign management

• Brand-building strategies

• Competitive and trend analysis

• Demand generation marketing

• Special events planning

• E-commerce

• Relationship building

• Digital marketing

• Strong time management

• Sales strategies

• Product marketing specialist

• Marketing plan development

• Market research

• Social commerce

• Social media engagement

• Social media expert

Online and mobile consumer

marketing tools

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• Strategic marketing

Contact this candidate