UNWANA BOB

: +234**********

: ad2egq@r.postjobfree.com

: Ikoyi, Ikoyi, Lagos.

Gender : Male

Marital Status : Single

Nationality : Nigeria

SUMMARY

An experienced Sales Personnel. Certified in retail management. Skilled at lead conversion, product presentation, customer service, customer engagement and sales in its entirety. Strong work ethics, quickly adaptable and exceptional communication skills. Fast in learning and mastering new phases. WORK EXPERIENCE

January 2023 -

October 2023

Lekki Phase1,

Lagos

Store Supervisor

Skit Store

Answering customer queries and complaints and provide prompt solutions. Rectifying and resolving products and services related issues. Reviewing employee performance evaluations regularly in order to identify areas needing improvement.

Onboarding and training newly employed retail staff and monitor performance. Directing daily operations including scheduling shift for store personnel. Conducting weekly spot check to determine accuracy of stock records. Developing operational strategies for efficient management of stocks and personnel. Supervising and coordinating activities of workers. Giving weekly reports on sales, stocks and the overall operation of the store. May 2022 -

December 2022

Fola Osibo,Lekki Phase1,

Lagos

Retail Sales Executive

Skit Store

Opening and closing cash register, balancing cash

drawer, computing sales prices using POS software (ERP). Receiving and processing cash and credit payment.

Managing inventory in stock. Timely inspecting merchandise to ensure an eye catching and standard display.

Describing products and explain use, operation and care to customers. Reporting daily sales activities to management for review. Providing excellent customer service by responding promptly to customer inquiries and requests.

EDUCATION

CERTIFICATE

SKILLS

Implementing effective sales strategies directed by the brand and marketing team to increase sales and customer base.

October 2020 -

March 2022

Norman Williams, Ikoyi,

Lagos

Customer Service/Sales Representative

Sewgull

Tracking orders from start to finish to ensure timely delivery of goods and services.

Building strong relationships with customers by providing personalized assistance and support.

Keeping detailed records of customers' interactions, transactions and comments for future references.

Gathering customers feedback through surveys and using the data to improve customer service.

Answering customer inquiries and requests. Providing accurate information regarding products and services.

Informing customers through different communication channels about new fashion and designs (with pictures).

Taking customers measurements and filling questionnaire. January 2015 -

December 2016

Mechanical Engineering - Federal Polytechnic Nekede National Diploma Owerri, Imo State.

September 2003

-

June 2009

Automobile Engineering - Community Technical College Ikot Akata National Business And Technical Examination Board (NABTEB) Mkpat Enin, Akwa Ibom State.

August 2023 Basic Essentials of Retail Management

Interpersonal

Skills

Sales

Skills

Proficient

In MS

Office

Negotiation

Skills

Problem

Solving

Skills

Management

Skills

REFEREES

Available on Request

Contact this candidate