Customer Service Front End

Miranda Martinez

Driver trainer - Amazon

Thornton, CO 80241

************@*****.***

+1-720-***-****

Authorized to work in the US for any employer

Work Experience

Driver Trainer

Amazon delivery - Thornton, CO

October 2020 to Present

• Facilitates daily training classes for up to 30 people, including in station classes and drive-alongs

• Partner with Operations Managers, Delivery Service Partners, Dispatchers, and Area Managers to coordinate, facilitate, and measure all Delivery Associate training related activities

• Collaborate with Delivery Service Partners to track training performance and identify retraining and process improvement opportunities

• A resource to the delivery station for driver training-related questions Customer Service Specialist

Dicks Sporting Goods - Broomfield, CO

December 2019 to March 2020

Cash handling and providing excellent customer service by explaining benefits of joining company rewards program. Maintaining cleanliness of entire store including front end of store and fitting rooms. Training new hires and working a variety of shifts including 12 + hour shifts if needed. Assistant Manager

Qdoba - Thornton, CO

March 2012 to November 2019

• Supervise a crew of 20-25 front end and kitchen staff.

• Manage work schedules for all staff in my location, based on forecasted sales.

• Perform new hire job interviews, initiate detailed training schedules and oversee staff progress to provide quality assurance.

• Complete daily inventory paperwork based on sales, to help my store run efficiently.

• Nightly drawer balancing and troubleshooting any overages. Daily deposits into general bank account Administrative Assistant

Maximus - Denver, CO

June 2009 to 2012

• Schedules and organizes meetings and department activities.

• Establishes, develops and updates filing system for department.

• Organizes and prioritizes large amounts of paperwork, information and calls.

• Answer phones and provide excellent customer services to call incoming callers.

• Process payroll and other accounts payable requests.

• Prepare client case files.

Education

Diploma

Legacy High School

2004 to 2008

Skills

• Customer Service Skills

• Filing

• Inventory

• Accounts Payable

• Quality Assurance

• Accounts Receivable

• Interviewing

• Payroll

Certifications and Licenses

Driver's License

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