Customer Service Team Member

Danyale Smith

(***) ***- ****

**************@*****.***

Under general supervision, performs a wide range of office administration duties for assigned functions of program areas, duties may be complex in nature and may involve access to confidential information. May research, investigate, and/or resolve program data or issues. Draft documentations, reports, or presentations. Represents program or unit, provides information and assistance to internal and external customers

Skills

Perform General Office Duties ( i.e. faxing, copying, scanning, and filing)

Receives, processes standard and electronic mail

Answer multi-line telephone

Greet Visitors in a prompt friendly fashion.

Assist other units with special projects

Coordinates, schedules and arranges meetings & events

May provide relief for another admin team member

Prepare and composes correspondence, reports, etc

Create/Manages standard & electronic files and records

Experience

September 2016 - July 2017

Publix Supermarket, Stockbridge - Customer Service

Provided the services of checking on customers throughout their shopping experience, bagging groceries, taking customers out to their cars and unloading groceries, and providing premier customer service in and out of the store

March 2018 - June 2019

Home Depot, Ellenwood - Cashier

Provided the services of checking out customers, helping them find items within the store as well as order the item if needed, and redirect customers to the correct department physically and over the phone

May 2019 - April 2023

Hair Loft Atlanta, Atlanta- Assistant/Salon Manager

In charge of providing excellent customer service to each client by assisting them understand each service properly, answering any FAQ, book/rebook their appointments, reschedule any appointments if needed, keep up with all inventory for the establishment, and keep communication frequent between the stylist and client.

April 2023 - September 2023

City of Atlanta Solicitor's Office, Atlanta- Receptionist

In charge of providing excellent customer service to each defendant by giving them their court dates, assist attorneys file discoveries & other documents, copying/scanning in tickets to further assist attorneys, take and receive mail to file for defendants, and schedule important meetings for attorneys

Education

August 2013 - May 2017

Woodland High School - High School Diploma

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