Jenni Lynn Lopez

Email: ad2eg7@r.postjobfree.com

Primary Phone: 210-***-****

Professional Summary

Hardworking Detail-oriented professional with 10+ years of experience in Customer Service. Excelling in various key positions in corporate call center environments such as Virtual Retention Specialist,Risks Analyst, Credit and Collection consultant. Motivated Independent multitasker with dedicated problem solving skills to contribute to positive outcomes in company success

Core Strengths

HIPAA and OSHA certified

College Certificate in Computer Science

Master in working Independently and share knowledge

Ability to Multitask different programs with expediency and apply rapid changes

Expert in Word, Excel, Access, PowerPoint, Outlook, Windows 11 and Apple products

Extensive knowledge for state laws for auto insurance and government funded programs

Top Quality performer and excellent persuasive communication skills

Amazing leadership skills

Campaign coordinator for life events such as wedding and political events

Work Experience

Santana Home Health Care

Provider Services Management

February 2014 to Current

Secure Secondary job for almost 10 years

Maintain records of patients care, condition, and evaluations to ensure patient care

Discuss observations with health care providers to achieve appropriate treatment

Overview compliance with providers in administrating prescribed-medications as described in under the written direction of physician

Assign providers to Accompany clients to appointments or on other trips outside the home for safe transportation

Nationwide Insurance-Personal Insurance

Professional Advisor

September 2015 - June 2021

Independent virtual role, continuously meeting all call metrics goals

Rewarded with Tier 1 monthly bonuses

Reviewed insurances policies to make sure in compliance with state laws

Top quality assurance and lowest handle time out of a 30 representatives

Personally communicate with clients at every step of purchasing vehicles, adding drivers and making changes to policies

Providing Modifications quotes to insure it is the perfect fit for families

Billing and payment overview al

Resolved client issues in high call volume fast pace call center environment

Remained in contact with car dealerships to provide in easy experience for the customer including faxes of instant temporary insurance cards and declarations

Rescued accounts by making polices more affordable and collected payments

Personal follow ups by email and phone calls in ensure any needs were taken care of personally

Kohls Corporate Office

Credit and Collections Specialist

April 2012 - September 2015

Reviewed accounts for collection effort and retention opportunities

Resolved clients billing problems and rescued accounts receivable delinquency

Collect customer payments in accordance with payment due dates.

Identified issues attributing to account delinquency to review in team meetings.

Credit increase requests

Discussed detailed itemized billing of purchases

Assistance with Online shopping

Helpdesk for our store associates with any credit card issues v

Government Helpdesk Support Associate Trainer

December 2010 - January2012

Compliance trainer for state benefits for over 38 different states

Assisting Clients their state benefits such as SNAP, SSI, Unemployment and Child Support

Explain Coverages

Maintenance of government issued debit cards, reviewing deposits and withdrawals as well as filing disputes

Multitasking by entering data of customer profiles which required handling Multiple screens and programs at once

Answering a HIGH volume of calls

Level 2 support team member to assist with irate clients in a time sensitive manner no

Ranked top sales employee for the month m

Dedicated, innovative and self motivated team player

Excelled in the role of administrated task

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