CS

CYNTHIA SWIM

ad2efu@r.postjobfree.com 385-***-**** Peoria, AZ 85383

I'm a Customer Service Specialist that handles 50+ calls per day, giving detailed, personalized, friendly & polite service to ensure customer satisfaction.

Assisted in training fellow employees

Received an average of 85% Customer satisfaction to date. Researched Benefits and Claim status for Self Funded Dental Plans Patience and Empathy are key factors with Customer Service. I remain calm. and courteous. and strongly believe in Empathy.

Time management goes right along with my ability to Handle high call volume Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Cheerful and upbeat Customer Service Specialist with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented Multitasking

Critical thinking

Problem resolution

Customer service

Time management

Microsoft Office

Customer relations

Coordination

Organization

Active listening

Communication

Working collaboratively

Adjusting routes

Processing orders

Training new hires

Data entry

Critical thinker

Organizational skills

Ordering and stocking medications

Supporting pharmacy operations

Resolving customer issues

Stocking shelves

Proper labeling procedures

Labeling prescriptions

Insurance Verification

Problem-solving skills

Verifying orders

Pharmacy Technician

Age-appropriate activities

People skills

Decision-making

Open enrollment

Customer Service

Call Centers

Credit card payment processing

Inbound and outbound calling

Call center experience

Plumbing dispatching

Retail sales customer service

Courteous demeanor

Troubleshooting

Custom Plumbing of Arizona Phoenix,

AZ

Customer Service Specialist

Maintained customer records with timely and accurate database updates. Drove sales objective by applying strong product and service knowledge Summary

Skills

Experience

03/2020 - Current on outgoing sales calls.'

Provided exceptional customer service through effective telephone communication and follow-ups.

Managed large volumes of daily outgoing calls while adhering to quotas. Contacted previous and potential clients to offer services and products to suit needs.

Booked plumbing calls

Out bounded drain specials

Filed and Pulled Invoices

Utilized Successware Software

Answered incoming customer questions regarding thier plumbing needs and booked appointments

Black Turtle Services Inc. Sandy, UT

Insurance Customer Service Specialist

09/2018 - 10/2018

Answered 45+ inbound calls per day and provided several insurance plans to pick from and advised them of open enrollment deadline Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.

Evaluated customer account information to assess current issues and determine potential solutions.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Documented conversations with customers to track requests, problems and solutions.

Exceeded team goals and collaborated with staff to implement customer service initiatives.

Sundance Catalog Sandy, Utah

Customer Service Specialist

08/2018 - 10/2018

Assisted customers in making payments on accounts and seĴing up payment plans.

Documented conversations with customers to track requests, problems and solutions.

Displayed strong telephone etiqueĴe, effectively handling difficult calls. Consulted with customers regarding Catalog purchases, needs, addressing customer concerns.

Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.

Samina Sandy, UT

Warehouse Associate

09/2017 - 12/2017

Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.

Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy. Arranged items on store racks and shelves, checking correct location and prices.

Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.

Conducted monthly inventories of materials on work floor. Inspected and moved products to designated areas in warehouse. AĴached identifying tag or labels to materials or marked information on cases, bales, or other containers.

Noted current product inventory levels to support completion of order requests and audits.

Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.

Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment. Packed and labeled merchandise to prepare for loading and shipment to customers.

Used ladders and roll carts

Lexi house Phoenix, AZ

Childcare Assistant

05/2010 - 08/2017

Observed and monitored play to identify developmental strengths and target areas for enrichment activities.

Promoted language development skills through reading and storytelling. Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.

Supported children's emotional and social development with one-on-one aĴention.

Organized and planned age-appropriate lessons involving reading, crafts, music and movement.

Made nutritious snacks and meals for 8 children.

Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.

Monitored children's play activities to verify safety and wellness. AEI Glendale, AZ

Call Center Customer Service Specialist -

Dental C

01/2005 - 05/2005

Processed Dental Claims and Verified self funded Dental Benefits Responsible for claim quota 120- 150 daily

Call Center/ Office Environment

Answered customers' questions and addressed problems and complaints in person and via phone.

Displayed strong telephone etiqueĴe, effectively handling difficult calls. Documented conversations with customers to track requests, problems and solutions.

IAC Glendale, Az

Claims and Dental Customer Service

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Motivated and encouraged team members to communicate more openly and constructively with each other.

Verified dental benefits and provided claims processing Processed 75 to 100 dental claims

Moon Valley High School Phoenix, AZ

High School Diploma

08/1985

Education and Training

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