Technical Support Representative
Resume:
Clarissa Newsome
IT special
Contact
Customer-focused Technical Support Representative brings strong critical thinking and troubleshooting skills to resolve issues and identify root causes. Strong record of success in resolving customer concerns with first call. Leverages phone, email and other technologies to offer remote support to end-users.
ad2eex@r.postjobfree.com
www.linkedin.com/in/clarissa-newsome-205908244
Dallas, GA 30157
Education
Google Online School- Certification Cyber Security Analyst
2023
James B. Hunt- High school diploma
2004-2006
Experience
SPEECH-LANGUAGE PATHOLOGIST ASSISTANT PAULDING CO. SCHOOLS
August 2023- Present
Boosted student learning carrying out planned lessons and activities.
Used technology, AV equipment and communication devices in classroom.
Mentored struggling students, explaining class materials and helping with specific problems.
Helped supervising teacher manage classroom and implement lesson plans.
Organized classroom materials, distributed books and made copies to support teacher.
Supported special education student needs with one-on-one care, alternative testing and group assistance.
Organized activity and appointment schedules for maximum efficiency.
Kept equipment functioning optimally with regular testing and maintenance.
Helped speech-language pathologists remediate speed problems and develop language abilities with skilled support.
Drove clients' progress by implementing treatment plans and protocols outlined by therapists.
Maintained instructional materials for different types of appointments and clients.
APPLIED BEHAVIOR ANALYSIS THERAPIST, HEARTLINK ABA CENTER
DECEMBER 2022- AUGUST 2023
Conduct functional behavior assessments to identify reasons for client behavior, I create intervention plans and implement treatment through direct care.
Services were provided in one-on-one and group settings.
I oversaw the client skill acquisition.
Managed client-specific behavior reduction strategies in line with behavior intervention plan.
Helped patients develop self-help skills for daily living.
Deployed both antecedent and consequence strategies with patients.
Engaged children in interactive and meaningful play during downtime.
Maintained daily data collection with updated graphs and sheets.
Kept workspaces neat, orderly and well-stocked for client appointments.
Used shaping and chaining procedures, discrete trial training and incidence teaching during therapy.
Contrived opportunities to teach in natural environments for more successful therapy sessions.
Contributed knowledge and abilities toward success of parent team meetings, therapist meetings and patient assessments.
Implemented skill-building programming and maintenance strategies as prescribed by treatment team.
Analyzed test results to inform treatment goals and planning.
Developed individualized treatment plans to address issues.
Collaborated with multidisciplinary teams to coordinate patient care and support treatment and discharge planning.
Conducted periodic assessments to identify and address cognitive declines.
Assessed neurological function and documented results, including patient decision-making capacity.
APPLIED BEHAVIOR ANALYSIS THERAPIST, KEY AUTISM CENTER
July 2021- May 2022
Conduct functional behavior assessments to identify reasons for client behavior, I create intervention plans and implement treatment through direct care.
Services were provided in one-on-one and group settings.
I oversaw the client skill acquisition.
Managed client-specific behavior reduction strategies in line with behavior intervention plan.
Helped patients develop self-help skills for daily living.
Deployed both antecedent and consequence strategies with patients.
Engaged children in interactive and meaningful play during downtime.
Maintained daily data collection with updated graphs and sheets.
Kept workspaces neat, orderly and well-stocked for client appointments.
Used shaping and chaining procedures, discrete trial training and incidence teaching during therapy.
Contrived opportunities to teach in natural environments for more successful therapy sessions.
Contributed knowledge and abilities toward success of parent team meetings, therapist meetings and patient assessments.
Implemented skill-building programming and maintenance strategies as prescribed by treatment team.
Analyzed test results to inform treatment goals and planning.
Developed individualized treatment plans to address issues.
Collaborated with multidisciplinary teams to coordinate patient care and support treatment and discharge planning.
Conducted periodic assessments to identify and address cognitive declines.
Assessed neurological function and documented results, including patient decision-making capacity.
DIRECT CARE PROFESSIONAL, DEVERUAX ADVANCE HEALTH
October 2018- February 2021
Helping in assessing, guiding and encouraging patients towards measurable therapeutic outcomes
Wrote reports detailing support and service provided throughout each shift.
Conducts both in / formal psycho-educational, recreational and interpersonal skills development groups.
Observes and influences patient behaviors and interactions towards prescribed treatment goals.
Objectively documents clinical observations in the electronic medical records, shift reports and treatment planning meetings.
Manages the milieu (i.e., activities, family involvement and activities of daily living.)
Utilized approved behavior plans and intervention strategies to help clients achieve goals and objectives.
Participated in training, staff meetings and other professional development activities.
Coordinated recreational activities and medical appointments for assigned clients.
Followed approved behavior plans and intervention strategies to support client progress towards goals.
Helped client to care for and maintain personal belongings, keeping secure and under client's control.
Worked cooperatively with client families, co-workers and supervisors to support client.
Treated clients with kindness, dignity and respect always.
Supported client social desires, learning needs and environmental requirements to enable full healthcare compliance.
DIRECT CARE WORKER, AUTISM SOCIETY OF AMERICAN/RALEIGH REGIEN
July 2017 -May 2018
Assist individuals with special needs with everyday things and help build living skills
Developed and facilitated educational activities designed for the client to improve cognitive and motor functioning
Provided crisis intervention, emergency management procedure, and positive multiplier preventive strategies when necessary.
Transported clients to and from appointments, training programs and social outings.
Administered medications or organized for self-administration with appropriate reminders.
Supported clients needing extra assistance with personal grooming and other daily living needs.
Delivered skilled mobility and balance support to clients.
Implemented treatment plans developed by clinical team.
Modeled positive behaviors for clients and helped each build important life skills.
Assisted or supervised clients in laundry and general cleaning.
Worked cooperatively with client families, co-workers and supervisors to support client.
Cleaned home, completed laundry and helped with daily routine housekeeping tasks.
Delivered active treatment services as outlined in personal care plans.
Helped clients to gain independence and quality of life through company services.
Supported client social desires, learning needs and environmental requirements to enable full healthcare compliance.
MENTAL HEALTH TECHNICIAN, STRATIGIC BEHAVIORAL HEALTH
May 2016 -June 2017
Followed treatment plan for best results when using verbal and physical behavior management interventions.
Helping in assessing, guiding and encouraging patients towards measurable therapeutic outcomes
Conducts both in / formal psycho-educational, recreational and interpersonal skills development.
Observes and influences patient behaviors and interactions towards prescribed treatment goals Objectively documents clinical observations in the electronic medical records, shift reports and treatment planning.
Manages the milieu (i.e., acuity, family involvement and activities of daily living.)
Enhanced medication administration compliance by monitoring behaviors and using customized and caring approaches.
Protected patients by maintaining patient safety during and between scheduled activities.
Helped devise and implement effective plans of care as part of multidisciplinary team.
Intervened in crisis situations as constant and reliable presence for stability.
Assisted nursing staff with chart updates, scheduling and administrative support.
Identified goals and implemented strategies to reinforce desired behaviors by working collaboratively with family and treatment team members.
Helped medical and mental health team members treat and rehabilitate patients.
Supported patients emotionally with positive communication and interactions.
Skills
Budget (2 year)
Excel (5year)
Linux (2 year)
Mac (4year)
Microsoft Office (5year)
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