Customer Service Truck Driving

Samuel E. Price

Sherwood, AR * Phone: 816-***-**** * *********@*****.***

Qualification Summary

Skilled in client communication, conference collaboration, telecommunication, understanding risk. Able to balance the needs of management, provided excellent customer service, and maintain confidentiality and schedule with ease. Utilizes strong organizational, planning, and communication skills toward improving operational efficiency. Strong ability to organize, set priorities, work independently, and complete multiple projects within established deadlines.

Professional Experience

Pioneer Military Services KANSAS CITY, MO

Collection Specialist 07/2013-11/2018

Monitor delinquent Federal Government (All Military) loans.

Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect in installments.

Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have relocated.

Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Resolve customer issues and complaints concerning billing.

Submit regular reports on the status of unpaid accounts and any repayment progress.

Responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting.

Time Warner Cable KANSAS CITY, MO

Customer Service/Technical Support Agent 06/2006 – 05/2013

Communication verbally and written communication with customers to uncover technical troubleshooting issues regarding cable, phone, internet issues by answer questions, and leave a positive impression on customer interactions.

Assisted customers with billing questions.

De-escaluating high tempered customers with issues regarding billing, technology, and Sales

Answer inbound phone calls and direct calls to the correct department.

Follow communication procedures and guidelines to ensure open lines of communication.

Maintain and well-organized work environment by ensuring all paperwork is received, processed, and/or completed as needed throughout the day within a timely matter.

Handle a high volume of telephone calls and work in a fast-paced environment.

Able to prioritize and handle multiple functions.

Interface with other departments within the facility and company

Maintain confidentiality concerning information and data received.

Actively Listen to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.

DHL KANSAS CITY, MO

Loader and Driver 04/2004 -06/2006

Physically pull packages off belt, load, and unload distribution truck.

Inspect vehicle before and after trips, logging a reporting mechanical problem.

Detect and eliminate safety hazard during deliveries

Review/Strategies daily delivery routes.

Accustomed to accommodate/ prioritize any changes and route delivery due to weather accommodations and truck malfunction.

Compare/Scan and track labels, and customers address to ensure outgoing packages are shipped correctly.

Assign and reroute pickup delivery destinations

EDUCATION

WorldLink Truck Driving Academy NORTH LITTLE ROCK, AR

Major: CDL Class A License

Granted: May 2023

Westport Senior Academy KANSAS CITY, MO

1998-2002 (Graduated)

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