Manali Vaibhav Gusani

Customer Service Executive

Self-motivated customer service representative from last 5 years, with Excellent communication and analytical skills, maintains a positive and friendly attitude, responding to customer inquiries and resolving customer complaints, Provides up- to - date information about ongoing work. ad2eej@r.postjobfree.com

971*********

Al Nahda, Tiger Building,

Sharjah, UAE

facebook.com/Mani Vaibhav

Gusani

instagram.com/Mani Vaibhav

SKILLS

Analysis of on going

work

listening

Follow up on going work

Communication skill

Customer coordination

Excel

Microsoft Power point

LANGUAGES

Gujarati

Full Professional Proficiency

Hindi

Full Professional Proficiency

English

Full Professional Proficiency

INTERESTS

Reading, traveling,

watching movies,

Google search

WORK EXPERIENCE

Customer Service/ Call Center Executive

Easy Lease Motorcycle Rental

09/2021 - Present, Dubai, U.A.E.

Easy Lease Motorcycle rental is providing Bikes on lease to the different companies. More than 15000 bikes on hire by Easy lease.

Front end customer service, dealing with clients and riders over call, WhatsApp, email all across UAE.

Assisting riders with service booking application and providing booking to riders over call/ walk in.

Taking feedbacks from riders, replying to google feedbacks. Following up with Workshop for task completion. Providing end to end solution Making weekly reports, handling RSA dispatch.

Customer Service and Export Documentation

Al Saisel Trading Company

05/2016 - 05/2020, Dubai, U.A.E.

Al saisel is Cosmetics Wholesale and retail company, They Import and Export the goods in different companies Dealing with customers, shipping lines and Warehouse team. Coordinate with customers for container booking, goods, Price and documents (LC, BL, SI, COO), Coordinate with Shipping lines for Shipping instructions, LC (Letter of Credit), BL. as per customer request

Coordinate with Warehouse team about container loading as per customer request. EDUCATION

Masters of Arts

Lt. M. J. Kundaliya Arts and Commerce Mahila College 04/2012 - 05/2013, Rajkot, Gujarat, India

Achievements/Tasks

Achievements/Tasks

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