RR

ROYAL RODWELL

ad2eef@r.postjobfree.com 804-***-**** North Chesterfield, VA 23236

Dependable Service Technician skilled at building client loyalty and maintaining service standards. Highly trained in repair work and maintenance tasks. Diagnoses issues quickly to determine appropriate solutions. Hardworking [Job Title] skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Proficient Service Technician bringing

[Number] years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance. Dependable Installer comfortably lifts [Number] pounds and follows directions on projects. Over [Number] years working on installation projects involving various components and materials. Careful worker with keen attention to detail. Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Expert [Job Title] with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment. Seasoned Installer with

[Number] years of experience working on construction job sites in full compliance with safety and quality requirements. Skilled at meeting challenging objectives and tight deadlines. Liaises with customers and contractors to accomplish projects on time.

Power tool mastery

Expertise in installations

Service ticket accuracy

Mechanical abilities

Testing and analysis

Troubleshooting and analysis

Hand tool expertise

Diagnostics expertise

Project oversight

Troubleshooting skills

Preventive maintenance

Taking precise measurements

Troubleshooting and diagnostics

Knowledge of industry best practices

Welding skills

Component repairs

Worksite preparation

Following safety practices

Mosquito Squad RIchmond, VA

Service Technician

03/2021 - 11/2021

Maintained certifications and completed in-depth training on commonly- serviced equipment, systems and components.

Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition.

Setup and operated mechanical and manual servicing equipment. Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.

Traveled to a customer's home on pre-set appointment using company vehicle.

Completed yearly maintenance visits and examined previously completed work for accuracy.

Engaged with customers to deliver outstanding customer services and Summary

Skills

Experience

secure repeat business.

Conducted reactive service appointments to diagnose and fix problems. Facilitated new team member training on service processes to increase productivity.

Developed preventive maintenance procedures and schedules for on-site equipment.

Completed scheduled appointments on time to drive quality service. Filled out work orders, repair logs, and maintenance plans to document work completed.

Added labels to completed work with location of manufacture and care instructions.

ASGCO Manufacturing Allenton, PA

Field Technician Supervisor

07/2016 - 02/2021

Diagnosed tool, equipment and machinery malfunctions. Applied company safety policies consistently when performing daily tasks. Kept all equipment running by paying close attention to signs of issues and completing quality repairs.

Communicated across departments regarding equipment status, issues and resolutions.

Performed annual and preventive system service maintenance. Completed repairs, performed preventive maintenance and kept records in quality system.

Identified and resolved complex problems that impact project direction. Sustained safety protocol by executing routine tests and ensuring proper and safe equipment handling.

Performed mechanical and electrical work on [Type] machines. Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.

Took field measurements and recorded daily quantities. Leveraged technical knowledge and equipment operations experience to complete effective repairs.

Promoted accuracy through proper equipment application, compatibility, mounting techniques, programming and testing.

Optimized performance of equipment by calibrating new, repaired and maintained pieces.

Provided quality control and eliminated downtime to maximize revenue. Assisted with fieldwork such as permitting, inspections, groundwater sampling and soil sampling.

Hosch Scraper Oakdale, PA

Territory Manager - Sales and Service

10/2009 - 07/2016

Developed relationships with prospects to expand sales territory. Managed customer accounts to attain sales goals and distribution targets. Assessed client needs and suggested product solutions. Liaised with sales manager to develop market analysis, strategy and promotional pricing.

Consulted with customers to gain feedback and address product or service concerns.

Developed solid connections with customers to promote products. Expanded business, developed revenue and managed market gains. Aligned procedures and protocols with changing business demands. Completed customer orders and collected payments to keep accounts current.

Analyzed statistics to identify sales potential and inventory requirements. Leveraged direct and organic strategies to penetrate new business and grow accounts.

Interpreted marketing data to develop sales techniques. Initiated sales process by preparing contracts and drafting proposals. Developed targeted promotions to drive consumer awareness and business.

Implemented sales techniques to grow territory.

Collaborated with sales administrator to maintain regional budgets. Conducted cold calls to offer services to potential customers. George Wythe High School Richmond, VA

High School Diploma

06/2001

English:

Professional

Education and Training

Languages

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