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Customer Service Data Entry

Location:
Lakewood, CA
Salary:
25
Posted:
January 02, 2024

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Resume:

MARIVIC C. DE JESUS

***** ***** *** **** *

Lakewood, CA 90715

CELL NO. 562-***-****

OBJECTIVE:

Seeking a challenging and responsible position where all my abilities,

experiences and education can be effectively utilized leaving room for growth.

QUALIFICATION:

20 + years of exceptional experience in all phases of Import/Export documentation

Providing professional and courteous customer service to clients, vendors and carriers.

PROFESSIONAL EXPERIENCE:

OIA GLOBAL LOGISTICS – (May 2021 – Oct 2023)

Provided LCL and FCL import quotations

Issued A/N 5 days before the vessel arrive to consignee

Processed and followed up customer’s service requests

Coordinated and communicated with international agents

Insurance and dispatched of shipping documents

Monitored and updated status of shipment and route to destination

Handled invoiced & P/L development

Coordinated transportation/logistics of inland moves of cargo

OTX LOGISTICS – (February 2018 – January 2021)

LCL and FCL import

Issued A/N 5 days before the vessel arrived at consignee.

Processed and followed up customers service requests.

Coordinated and communicated with international agents.

Insurance and dispatching of shipping documents.

Monitored and updated status of shipment and route to destination

Arrange pick up for LCL and FCL for terminal/CFS.

Coordinated transportation/logistics of inland moves of cargo.

Prepare the Delivery Order (if Necessary)

Check availability at the CFS if freight is available and last free day.

Prepare all invoices and debit notes.

LAB CORP – Specimen Handler - (September 2017 – January 2018)

Prepare audits in order to resolve any outstanding issue.

Lifting boxes and sorting tubes

Data entry of patient’s information in any accurate and timely manner

Process all necessary paperwork to process and submit specimen.

Prepare laboratory specimens for analysis and testing.

Spin samples, pour urine tubes, and create frozen samples.

Unpack and route specimen to their respective staging areas.

Import Brokerage Assistant - Meiko America

(Apr 2013 - 2015)

File ISF once received all docs in overseas.

Entry all information once received the complete docs like Invoice and Packing List

in Custom Entry, Smart Border 5 days before ETA.

Verified all HTS codes and commodities.

Prepare the Delivery Order (if Necessary)

Check availability at the CFS if freight is available and last free day.

Prepare all invoices and debit notes.

Send a copy of 3461 Forms,7501 Forms, Packing List, Commercial Invoice, Arrival Notice,

and Acceptance ISF copy

Check the terminal/steam ship line/airline/CFS (Terminal) if it is shown at Customs & freight.

released also check the ABI results in Smart border.

Import Coordinator – NTL Naigai Trans Line

(Sept 2011 – May 2012) (Contract position)

Provided LCL and FCL import quotations.

Issued A/N 5 days before the vessel arrived to consignee.

Processed and followed up customer service requests.

Coordinated and communicated with international agents.

Insurance and dispatching of shipping documents.

Monitored and updated status of shipment and route to destination

Handled invoice & P/L development.

Coordinated transportation/logistics of inland moves of cargo.

Export Documentation Coordinator – Empire Logistics

(Feb 2006 – Jun 2010)

Handled FCL cargoes from A to Z

Arranged exportation of consolidated cargoes from A to Z

Prepared pre alerts, HBL, MBL and accounting invoices

ITN filing with AES.

Liaison between carrier/broker/trucker and customer daily

Prepared load manifest to the carrier

Insurance and dispatching of shipping documents.

Monitored and updated status of shipments and route to destination

Invoiced & P/L development.

Inputted Bill of Lading on Carrier's website

Import AMS Export/Import Agent – MOL Logistics

(Feb 2003 – Jun 2005)

Responsible for distributing to all office’s inland shipment.

All offices should provide all the documents for my reference to cut a paperless

I/T, IE or TE and permit to transfer (PTT) 3 days to 5 days before the vessel arrives.

Called the steamship line to get an accurate ETA and time for arrival of the vessel.

Answered all telexes of the agents and other offices.

Prepared delivery order instruction for trucker to pick up freight in terminal.

Filed online (shipper's export declaration) for vehicle-this is to be done 72hrs (three days) prior to the sailing date.

Inchcape Shipping Agency Services – Export Documentation Supervisor

(Jan 2002 – Feb 2003)

Monitor all staff to ensure they are aware of any charges in procedures and necessary to meet or exceed customer's requirements.

Recruit and train new documentation reps

Monitor New Staff documentation paperwork and phone calls to ensure customers are handled courteously, professionally and efficiently.

Monitor Staff’s follow-up, answering all emails to the agents.

Handling weekly report for customer complaints and resolution

Input the Bill of Lading through the website and send directly to the customers.

Conterm Consolidation Services, Inc. - Outbound Doc Supervisor

(Aug 1999 – Aug 2001)

Communicate with sales, operations, and warehouse and out Port offices.

Manage all incoming e-mails from overseas.

Distribute workload to all staff who's handled certain file

Communicate to the warehouse for dispatch of cargo p/u and delivery.

Education:

Sweetwater Adult School – Certificate Typing/Data Entry - San Diego CA – (Dec 1992)

Far Eastern University – Med Technology – Manila, Philippines (June 1981)

High School Diploma (June 1977)



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