Customer Service Representative
Resume:
Contact
Phone
Address
CASSANDRA MEGGY
PROFESSIONAL EXPERIENCE
PROFESSIONAL OBJECTIVE
ad2edp@r.postjobfree.com
Minard Hill Street
Brown’s Town P.O.
St. Ann
Jamaica
Seeking to enhance professional capabilities by working in a growth oriented environment, where I can utilize my skills and expertise. Motivated and highly organized, with the aim to leverage my skills and experience, driving organizational growth. Committed to delivering empathetic, person-centered care while maintaining a safe and supportive environment. K. D. Spicy Kitchen (Food to Go) 10/2021 - Present Hard and Soft Skills
Language
English
Supervisor Server Customer Service Representative References
Ivan Anderson
Justice of the Peace
Winsome Ramsay-Brown
Current Manager
Big Red Food and Grill 08/2020 - 09/2021
Server Customer Service Representative
Cashier Server
Keister Canteen 02/2018 - 09/2018
Manage daily operations, overseeing staff, scheduling, and ensuring the restaurant's smooth functioning.
Provide leadership and guidance to the team, resolving issues, and maintaining high standards of service.
Deliver high-quality customer service, taking orders, serving meals, and ensuring guest satisfaction.
Address customer inquiries, resolve issues, and ensure a positive customer experience through effective communication and problem-solving. P & D Restaurant 03/2016 - 11/2016
Greeted and seated customers, provided menus and presented daily specials.
Took food and beverage orders accurately, ensuring special requests were communicated to the kitchen.
Operated the cash register, processed customer payments, and provided change promptly.
Delivered food orders to tables, provided exceptional service and addressed customer inquiries.
Exceptional Communication and
Interpersonal Skills
Customer Service and Guest Relations
Time Management and Efficiency
Keen Attention to Details
Flexibility and Multitasking Skills
Front-of-House Operations
Management
Problem-Solving and Conflict
Resolution
Team Leadership and Staff Supervision
Food and Beverage Operations
Culinary Expertise
Record and Documentation
Planning and Coordination
Patient Care and First Aid Skills
Vital Signs Monitoring
Greeted and seated guests, providing them with menus and answered any questions they had.
Offered suggestions and recommendations on food and beverage selections based on guests' preferences.
Took orders accurately recording them and ensuring special requests were communicated to the kitchen.
Provided attentive and efficient service throughout the meal, checked on guests' satisfaction and addressed any concerns.
EDUCATION
Distinction College 09/2021 - 11/2022
St. Monica’s College 07/2005 - 08/2005
Brown’s Town High School 09/1995 - 07/1997
Caregiver
Private Residence 01/2009 - 12/2015
QUALIFICATION
Housekeeping Certificate
Pregnancy and Labour Certificate
Diabetes Mellitus Certificate
Healthcare (Practical Nursing) Diploma
City and Guilds Healthcare Specialist Advanced
Basic Computer Certificate
ACHIEVEMENT
Staff of the Month
OTHER WORK EXPERIENCE
Northern Restuarant Server 04/2006 - 05/2007
Hardings Restaurant Server 04/2004 - 06/2005
Crazlyn Villa Housekeeper 03/2015 - 03/2016
Nursing Assistant
St. Ann’s Bay Infirmary 07/2008 - 10/2008
Assisted the client with daily activities, including walking and light exercise, to promote mobility and physical well- being.
Ensured the comfort of the client by making beds, changing linens, and maintaining a clean and tidy living space. Conducted light housekeeping tasks, such as dusting, vacuuming, and organizing, to create a safe and hygienic environment.
Engaged client in a variety of activities, including games, memory books, and hobbies, to promote mental and emotional stimulation.
Assisted patients with activities of daily living (ADLs), including bathing, dressing, grooming, and feeding. Monitored and recorded vital signs, documenting changes and communicating them to the medical team. Provided emotional support and maintained a comforting environment for patients and their families. Assisted in patient mobility, transferring, and repositioning, ensuring their safety and comfort. Assisted in organizing and maintaining medical supplies and equipment, ensuring availability for patient care.
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