DARNELL D. WILLIAMS

ADMINISTRATIVE, CUSTOMER SERVICE PROFESSIONAL

STATUS: 5-POINT VETERAN

*** ********* *****

A Akron, OH 44313

ad2ecv@r.postjobfree.com

330-***-****

CAREER SUMMARY

Reliable and detail-oriented administrative and customer service professional with over 15 years of experience developing and managing programs for personnel of all backgrounds and levels of understanding.

Extensive background in problem-solving, project development, and change management while overseeing a wide range of critical projects in the military

5 years of supervisory experience with proven ability in achieving established goals and objectives. Equally skilled in advising and recommending solutions to senior-level management while using quantitative analytical and evaluative techniques.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to effectively communicate with peers and management

Ability to work independently to accomplish various projects and tasks from supervision

Understanding of customer concerns and ability to complete their needs in a timely manner

14 years medical knowledge and terminology

14 years of experience in administration and project management

Proficient use of Microsoft Office Products and SharePoint

Proven capability to work independently and with a large team

Strong ability to work in fast paced environments and self-motivated

Patient Care and Clinical Experience

Medical Logistics and Applied Analytics

Forensics Training

Medical Recording

Type 65 Words Per Minute (WPS)

PROFESSIONAL EXPERIENCE

Fed Ex Freight 2019-Present

Customer Service Representative Green, OH

*40 Hours Per Week

Advise on express delivery procedures, restrictions, and allowances, and to resolve conflicts or issues related to the delivery of items

Communicate clearly both written and oral conversations both internally, externally and with customers

Researches and corrects all daily delivery problems, and customer information

Provides technical advice and guidance on all fed ex freight matters to travelers in assigned program area and management officials in the areas of domestic and foreign deliveries

Patiently handles complaints to resolve customer issues; to include tough unpleasant customers.

Attention to detail with all calls, comments, and emails received

Serves as a technical expert for assigned area and resolves conflicts or problems pertaining to delivery including issues with delivery payments and/or occasional emergency delivery situations

Provides friendly, and pleasant service to customers by answering product and service questions; suggesting information about other products and services

Opens customer accounts by recording account information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintains financial accounts by processing customer adjustments

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information

Contributes to team effort by accomplishing related results as needed

United States Army 2014-2018

DENTAL SUPERVISOR, Sergeant (E-5) Fort Campbell, KY

*50-65 Hours Per Week

Supervised 51 employees in support of 8 dentists providing care to a patient population of over 10K

Provided Employee Relations guidance assistance to managers in matters related to conduct, performance, attendance, and dispute resolution

Responsible for managing adverse action in a rehabilitative manner to improve job performance

Responsible for review of subordinate background information and reference checks

Reviewed work assignments to ensure all subordinates were adhering to work performance standards and took corrective actions when necessary

Facilitated over 1,400 clinic appointments for the Soldier Support Center

Coordinated clinic daily duty assignments and accounted for clinic employees

Presented training or informational briefings to civilian and military personnel on security procedures

Templated appointment books for clinic providers

Evaluated clinic staff and established performance standards for employees

Provided senior leaders procedures to ensure accurate submission of information into various databases; providing final dispositions to military personnel as well as and contractor investigation requests

Conducted first level audit review of travel orders, vouchers, and receipts by checking authorizations, entitlements, allowances, and figures

Partnered with soldiers to identify issues and resolutions in collaboration with senior leaders to maintain effectiveness

Reviewed banking information, requested payment extensions and credit limit increases to reconcile member accounts

Efficiently used multiple electronic automation programs for investigation processing, data collection and reports of military members’ dental records and potential candidates into the work section

Knowledge of federal regulations governing entitlements and documentation requirements for domestic or foreign military travel

United States Army 2011-2015

SUPPLY ASSOCIATE, Army Specialist (E-4) Fort Campbell, KY

*40-50 Hours Per Week

Monitored the requisitioning and utilization of an annual $795,000.00 operating clinical supply budget.

Accounted for over $1.8 million in facility, automation and medical equipment

Maintained records of shipments of clinic supply to and from on-site and off-site facilities

Coordinated with shipping and receiving staff to verify transactions to assure compliance with contract specifications for all outbound/incoming shipments

Prepared labels accurately to guarantee shipments were sent to the correct shipping company and consumer

Conducted daily inspections to ensure proper function of medical equipment and to track repair statuses and coordinate repair schedules.

United States Army 2005-2011

INFORMATION MANAGEMENT ASSISTANT Ft Hood, TX/Ft Drum, NY

Private First Class (E-3)

*40 Hours Per Week

Answered and transferred telephone calls as appropriate using a multi-line phone system secured by the Department of Defense.

Monitored and track member records, information, personal and private data to ensure fluidity of information and accurate accounting

Provided general information and responding to inquiries from callers or visitors

Notified staff members of visitors or incoming telephone calls

Sorted time stamping incoming mail and distributing into appropriate mail slots

Processed forms and documents concerning employee benefits

Provided a variety of clerical tasks including: maintaining logs, schedules and assembling files

Daily usage of Microsoft Outlook to maintain emails and calendars for myself and my senior management

Prepared senior management reports for monthly meetings via Microsoft Office Power Point

Provided timely processing of soldier documents IAW established unit metrics, principles and regulations

Reviewed soldier and/or contract employees with in the established timelines for final clearance determination to the military personnel section

SIGNIFICANT AWARDS

Army Commendation Medals x3

Army Achievement Medals x12

Meritorious Unit Commendation (not a personal award) x1

Army Good Conduct Medal x1

National Defense Service Medal x1

Afghanistan Campaign Medal w/ Campaign Star x1

Global War on Terrorism Medal x1

Korea Defense Service Medal x1

Army Service Ribbon x1

Overseas Service Ribbon x1

NATO Medal x1

Certificate of Achievement x4

Marksmanship Qualification Badge Expert-Rifle

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