Customer Service Office Manager

Russell Albright

** **** ***** ****** ******, CA. 93924 831-***-**** 215-***-**** ad2ecp@r.postjobfree.com

Objective

To secure long term employment in a professional and responsible position that allows for me to fully utilize my diverse skill set to meet the needs of the company while complementing the values and ethics found in productive work cultures.

Employment

Hospital Manager January 2023 – November 2023

PetVet Care Centers - Santa Cruz Veterinary Hospital

Capitola, CA

Directs administrative office functions for veterinary practice, including but not limited to processing invoices, facilitation and managing vendor relationships, providing outstanding customer service to clients and pets, serving as the point of contact for all customer issues, managing and balancing daily/weekly/monthly financial transactions and statements, troubleshooting IT related issues.

Manages daily oversight of 15 employees. Supervised all aspects of the practice, including scheduling, financial reporting, and overall management of the site.

Operations Manager May 2022 – January 2023

PetVet Care Centers - Pacific and Santa Cruz Veterinary Specialists

Soquel, CA

Directs operations functions for 24-hour veterinary practice, including but not limited to facilitation and managing vendor relationships, providing outstanding customer service to clients and pets, serving as the point of contact for all customer issues, managing and balancing daily/weekly/monthly financial transactions and statements, troubleshooting IT related issues.

Office Manager, June 2018 – February 2020

Monterey Peninsula Veterinary Hospital

Monterey, CA

Directs administrative office functions for veterinary practice, including but not limited to processing invoices, facilitation and managing vendor relationships, providing outstanding customer service to clients and pets, serving as the point of contact for all customer issues, managing and balancing daily/weekly/monthly financial transactions and statements, troubleshooting IT related issues.

Manages and provides daily oversight of 10 employees. Supervisorial responsibilities include staff training and development, performance management, employee recognition, issuance of progressive discipline, addressing issues related to employee relations, and payroll.

Serve as the lead in developing and implementing business market plan, including managing business profile of various media platforms.

Office Manager, September 2014 – March 2017

Parkview Veterinary Hospital

Monterey, CA

Manages the day to day operations of Veterinary Clinic, ensuring clients are greeted and stewarding positive experiences for long term client relationships.

Manages the financial transactions and ensures daily reconciliation of funds

Supervises 10 office and veterinary support staff, providing training, regular and ongoing feedback regarding performance targets and continuing education.

Gap in employment history due to relocation and parental transition, October 2011 – September 2014

Russell Albright

74 Paso Hondo Carmel valley, CA. 93924 831-***-**** 215-***-**** ad2ecp@r.postjobfree.com

Emergency Room Technician, February 2006 – October 2011

Hoag Hospital Presbyterian

Newport Beach, CA

Assisting ER doctors and nurses with all levels of patient care in a busy 54 bed ER.

Independently triage patients

Perform EKG’s

Splinting, Casting, and wound care

Trauma Experience

IT/Sales Associate, July 2003 – August 2005

Catenate Enterprises

Elkins Par, PA

Serve as sales associate for advertising firm, typically bringing in revenue equivalent to $100,000 in annual sales

Provide IT service and technical support, including but not limited to installation and training of state-of-the-art graphic programs, management of server credentials, maintaining firewall protection, and troubleshooting general IT issues.

Provide exceptional customer support to clients, and nurture ongoing client relationships.

Design and develop programs to meet client specifications.

Database Manager, October 1988 – July 2003

GlaxoSmithKline Pharmaceuticals

Philadelphia, PA

Research, identify, and resolve all IT issues for Corporate Health Management Dept.

Serve as the lead expert related to technical support for the company helpdesk, providing support and guidance to

Served as the project manager responsible for the successful execution of multiple 3rd party software implementation and support programs

Monitored, maintained, and updated the company internal intranet site

Utilized HTML and JAVA to improve functionality of the site for better user experience.

Licenses, Certificates, and Education

Riverside Community College, Riverside, CA

EMT – Paramedic, January 2006

University of Pennsylvania, Philadelphia, PA:

BS in Biology, June 1990

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