Lynette Powell

Houston, Texas *****

Phone Number: 713-***-****

Email: ad2ecn@r.postjobfree.com

Date available to work: Immediately

Professional Summary

Driven and compassionate health care professional with 10+ years of hands-on experience in a fast-place environment. Accountable and responsible with a strong focus on patients. I am a dedicated patient advocate adept at public and community relations a strong decision maker who understands the importance of compassion and patience. I am seeking a position to develop and implement and innovate health care improvement processes to improve quality and patients’ safety.

Education and Training

2004 Delhi High School – Delhi, Louisiana, United States

2009 Texas School of Business: Medical Assistant Certification, Houston Texas, United States

Skill Highlights

●Patient Oriented

●Goal Oriented

●First Aid & CPR Certified

●CD-9-CM/CPT-4 Coding

●Critical Thinker

●Excellent Customer Service

●Confident Public Speaker

●Able to work independently and as part of a team

●Knowledgeable of Medical Terminology

●Excellent Communication Skills (Verbal and Written)

Professional Experience

City Ambulance Service

November 2022-present

The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs.

Loan Star Chevrolet Collision

October- Temp Contract is soon to end

10/2021–Contract ended September 2022

Cigna /Express Scripts (DoD Patient Care Advocate)-Houston TX

●Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.

●responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

12/2020 – 08/2021 D&A Services (Collections Specialist)-Houston TX

●Assist customers with solving issues and inquiries, with a focus on negotiating payment arrangements while adhering to FDCPA, along with internal policies and procedures

●Make a high volume of outbound calls and take inbound calls for debt collections, by managing account maintenance and accurately document all customer activity

01/2005 – 03/2021 Group 1 Automotive (Service Coordinator)-Houston TX

●Identified service opportunities for every customer to increase dealership profitability and service-driven traffic.

●Demonstrated a detailed understanding of the products, services, and pricing for all domestic, foreign, and luxury brands with Group 1’s dealership network.

10/2013-01/2015 APAC at NCO Group (Customer Service Representative)-Houston TX

●Used extensive domain knowledge and provided a great client experience in every engagement.

●Responsible for providing pricing, delivery information, processing orders, recording, billing, and verifying customer information.

●Responsible for the following three accounts; Best Buy, Blue Cross Blue shield, T-Mobile, and ATT.

09/2012-10/2012 Access Clinical Laboratories (Mobile Phlebotomists)-Houston TX

●Followed established phlebotomy procedures for obtaining blood samples from patients.

●Ensured that specimens are properly labeled, in the proper tube and accompanied by a completed requisition, including patient billing information prior to transport.

●Performed other duties as assigned by Area Phlebotomy Supervisor.

09/2009-02/2011 We Care Affordable Healthcare LLC (Intern/Medical Assistant)-Houston TX

●Received and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensured all forms and consents are completed by patients.

●Assisted physician with medical treatments, procedures, and exams.

03/2007-03/2012 Khady’s Beauty Supply (Manager & Sales Associate)-Houston TX

●Assisted customers with knowledge, empathy, and sincerity by directing them to products and explaining product features.

●Ensured that the store exceeded sales goals by overseeing all store operations with an emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory.

03/2002-07/2004 Gentle Touch Home Care (Home Health Aid)-Houston TX

●Helped patients maintain their personal health and hygiene in their place of residence.

●Kept records of patient’s vital signs, gave medicine under a nurse’s direction, and help patients with their daily functions.

Reference Upon Request.

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