Customer Success Manager

Nicole M. Miller

Spokane, WA 509-***-**** ad2eci@r.postjobfree.com www.linkedinStrat.com/in/nicolemiller86

Teacher and curriculum manager with 5+ years’ experience specializing in curriculum development, organizational culture, and quality assurance.

ACCOMPLISHMENTS

●Recognized mentor with a record of 100% job placement for new to the profession teachers under my tutelage, and 98% satisfaction rate with veteran teachers under mentorship.

●Coordinates Community STEM (Science, Technology, Engineering, Mathematics) events, resulting in 15+ student internships with local STEM-related businesses.

●In my role as a Curriculum Manager, implemented 12-week virtual courses via learning management systems for 500 participants that resulted in a 7% increase in graduation rates for the affected population, and 20% increase in retention rate of students in a highly transient population.

●Developed and implemented curriculum that resulted in an increase in rates of students passing AP Chemistry Exams by 200% from 2015-2016, and an additional 50% from 2016-2017.

CORE COMPETENCIES

Strategic Planning Project Scheduling Change Management Educational Consultation Classroom Management Critical Thinking Collaboration with Cross-Functional Teams Public Speaking Conflict Resolution Process Improvement Google Suite Learning Management Systems Quality Assurance/Compliance Curriculum Design Mentoring Data Analysis Communication of Complex Issues to Diverse Audiences Virtual Training Virtual Course Development Software Design Control Customer Service Standard Operating Procedures Relationship Building Time Management Editing Diversity/Inclusion Google Suite Organization

LEADERSHIP PRINCIPLES

Take Ownership Learn & Be Curious Hire & Develop the Best Earn Trust Dive Deep Insist on High Standards Bias for Action

RECOMMENDATIONS

“Nicole consistently models established norms and collective commitments; she is a recognized leader in facilitating the team/group in resolving conflict for effective functioning.”

Becca Moore Assistant Principal John R. Rogers High School Direct Report

“Nicole is a leader that promotes success by acting with integrity and in an ethical manner, working to close the achievement gap through instructional leadership and positive intervention strategies.”

Tami McCracken Principal North Central High School Colleague

PROFESSIONAL WORK EXPERIENCE

Curriculum Manager Virtual Course Lead Teacher Aug 2015 - Present

Spokane Public Schools, Spokane, WA

Curriculum Management - 40 % Project Management - 25 % Mentoring - 20 % Data Analysis - 15 %

●Developed and manages science curriculum for both virtual and in-person learners, aligned with best practices, lead cross departmental collaboration for integration of curriculum design methodology.

●Manages up to 3 projects including initiation, planning, documentation, communication with stakeholders, expense tracking, risk management, team building, change management and sustainability of deliverables past the launch.

●Mentors both new to the profession as well as veteran teachers in management, curriculum development, engagement, and best practices.

●Analyzes data for short- and long-range planning based on specified standards, for the purpose of identifying needs for both students and staff.

Quality Assurance Documentation Coordinator Mar 2011 - Jun 2013

GenPrime Inc., Spokane, WA

Regulatory Documentation - 40 % Software Development Verification - 35 % Quality Assurance - 25 %

●Maintained regulatory documentation for design control of software products and manufacturing processes in compliance with ISO 13485 standards.

●Tested and verified new software and software updates & maintained design history files and patents.

●Administration of risk management and implementation of corrective and preventative actions; including audit preparation and working in partnership with external auditor.

Geochemical Technician Jun 2008 – Sept 2010

Jacob, Richland, WA

Project Lead – 50 % Data Analysis - 30% Field Team Lead - 20%

●Led cross-departmental sampling team, data collection, and cost/benefit analysis for pumping systems in the 200 West area of the Hanford Superfund site.

●Analyzed sample data to determine accuracy and reliability, as well as maintaining data systems.

●Managed field sampling team ensuring adherence to SOPs and best practices.

EDUCATION AND CERTIFICATIONS

Master of Education (M.Ed.) Jun 2014 – Jun2015

Eastern Washington University, Spokane, WA

Bachelor of Geology, Emphasis in Geochemistry Sept 2005 – Jun 2011

Name of the Institution, City, State

Project Management Professional Sept 2021 – Feb 2022

Project Management Institute, Newtown Square, PA

Diversity & Inclusion Training Mar 2021

Spokane Public Schools, Spokane, WA

AVID Certified Elective Teacher July 2020

AVID Institute, San Diego, CA

AVID Certified Science Teacher July 2021

AVID Institute, San Diego, CA

ISO 13485 Certified Quality Manager - Medical Oct 2012 – Jan 2013

Velocity 360, Online

AFFILIATIONS

John R. Rogers Girls Varsity Soccer Head Coach June 2019 – Present

John R. Rogers High School, Spokane, WA

Spirit of Giving Community Service Liaison July 2021 – Present

John R. Rogers High School AVID Program, Spokane, WA

Project Literacy Community Book Club Dec 2020 – Present

John R. Rogers High School AVID Program, Spokane, WA

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