FRANTZIA MICHELLE AUGUSTIN

ad2ean@r.postjobfree.com, 786-***-**** / 954-***-****

KEY QUALIFICATIONS

Determined, results focused, with more than 15 years of experience, as customer service specialist, credit officer, HR senior officer and entrepreneur. Capable of working independently and as a team member. Exhibits excellent leadership capacity. She is currently leading her own business and serves as a coach for young entrepreneur women starting their own businesses. She holds a bachelor’s degree in business administration and in secretarial studies and she received a certificate in property management from Miami Dade College now waiting for the Florida state license. Trilingual native French and Haitian Creole speaker and proficiency in English and in Spanish.

RELEVANT PROFESSIONAL EXPERIENCE

Lauderhill Ten Management Corp. august 2022 to Oct 2023

Administrative Assistant

Administration

Front office

customer service

accounting

Line cook, BurgerFi Jan 2022 to August 2022

Food Preparation

Cook preparation

Cook Quality Testing

Cook Staff, 1 Hotel South Beach Aug 2021 – Jan 2022

South Beach Miami,

Food Preparation

Cook preparation

Cook Quality Testing

Chief Executive Officer, FAFA DSITRIBUTION LLC

CATERING SERVICES & EVENTS PLANNING 2022-Present

Stocked inventory, marketed the business, and contracts.

Managed accountability and tax reporting

Managing the overall operations

Organized fair events for hand crafting professionals.

Senior Human Resource Officer, SOGEBANK GROUP July 2016- June 2017

Headquarter, Delmas, Haïti

Interviewing candidates

Making offer package for selected candidates

On-boarding new employees

Guiding new employees through complicated compensation processes and benefits

Following staff complaints.

Managing payroll

Senior Credit Officer, SOGEFAC February 2007- June 2016

Credit Department, Delmas - Haïti

Welcoming prospect clients and following with actual clients.

Filling and analyzing documents to submit to credit committee

Follow with auto dealers and private car insurance companies

Coaching, mentoring and supervising junior credit officers

Liaising the staff with the leadership team.

Setting up and submitting monthly

Marketing for new clients and creating loyalty environment for current clients

Balances recovery

Customer Service Officer, SOGEBANK GROUP Oct 2005- February 2007

Welcoming, directing and informing the clients.

Presenting existing and new products to the clients according to their profile and needs

Opening and reactivation of bank accounts.

Preparing electronic payroll

Daily reports

AWARDS AND HONORS

2018 Recognized to be the best entrepreneur to represent Haitian Local Products

YLAI (Young Leaders of the Americas Initiative) State Department Program

EDUCATION AND TRAINING

July 2023 – Dec 2023 : Professional Property Management

Miami Dade College – Gibson Education Center

September 2018- December 2018 : Fellowship Meridian International Center, Business Entrepreneurial Louisville, Kentucky, USA

July 2014-October 2014 : Advanced English Course, Sheridan Technical School

Miami, Florida

June 2013 – January 2014 : English as Second Language, Union School

(Port-au-Prince, Haïti)

2008-2012 Accounting and Business Administration. (IHECE)

2003-2005 Secretarial school, Business Institute of West Indies

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