Resume of Alejandro Ochoa ***** West Road Apt. *** Houston, Texas 77064

ad2ea7@r.postjobfree.com ad2ea7@r.postjobfree.com 281-***-****

Development in the Logistics, Export, Marketing, Customer Service and Sales using my expertise acquires in College, my ability to speak two languages, English and Spanish, my experience in Export Public Relations, Customer Service, International and Commercial Areas.

Languages: Bilingual; Spanish and English

Education: Bachelor Degree in Business Administration (Universidad Del Valle de México) Mexico City

Work History:

PPI Pemex Procurement, Houston Tx

Logistics Coordinator June 2023 - September 2023

Responsible for providing the over-all analysis, coordinate and follow up of all worldwide inspections and transportation services as well as all activities related to the importation/exportation of goods and trade compliance; this includes activities related to freight, warehousing, consolidation, storage, packing, customs clearance, and control of hazardous and oversized shipments.

Coordinate claims activities, evaluates proposals presented by suppliers and other parties and presents alternatives proposals as needed.

Propose solutions to solve disputes with customers of discrepant shipments / receiving errors and services accepting registry issues.

Approve or decline payments to demurrages and delays accordingly.

Hermann Transportation, Houston Tx

December 2017 – May 2023

Dispatch Manager

Direct improvements of all operational facets, including, but not limited to:

Safety, Fleet, Financial, & Business Development goals

Formulate training and incentive plans, maintain efficient team structure and performance through analytics, processes and tools

Develop and grow business relations with customers

Develop, maintain, and exceed fiduciary budgets

Maintain DOT regulatory, and company Safety Policy compliance

Develop improvements to, and create new, published KPI data

Work across departments to achieve recruiting targets for company drivers, owner operators, partner carriers, and operational & administrative staff, as it relates to the Terminal

Work across departments to provide continuous improvement plans as related (but not limited) to:

Safety

Customer Service; On-time Delivery quotas, Load acceptance rates, and other KPI’s as are developed and defined

Driver retention

Manage drayage operations

Demonstrate proficiency and compliance with the use of administrative procedures and systems such as:

Transportation Management System (Dispatching, order processing, etc. in TMS) policies & procedures

Office Software (proficient use of various programs in Microsoft and other business applications)

Satellite tracking & communications Software

Perform work duties in a manner consistent with:

Understanding and complying with unwritten and written safety policies/procedures

Enhancing the company’s profitability by (but not limited to):

Develop and communicate to upper management any/all cost cutting ideas or suggestions'

Lubline LLC Houston, Tx

June 2015 to November 2017

Supply Chain Specialist / Procurement Coordinator

Responsible for selecting and managing the packing, trucking and transporting services while handling all cargo from beginning to end while developing strong working relations with carriers, vendors, and customers

Define and understand while keeping up to date with all carrier service contracts, amendments, and adjustments and utilize the best logistical knowledge to export products and chemicals

Analyze financial impact of logistical changes such as routing, shipping, volumes, and carriers

Generated and maintained appropriate records and conducted weekly and monthly audits for all shipments made by all logistics personnel

Updating customers with order confirmations and status as situations dictate

Ensure that all logistics personnel follow procedures that were written in place involving product movement worldwide

Oversaw logistical operations, including inventory, property control, purchasing, maintenance, and site operations

Continuously reviewed and resolved order issues through the use of operations to improve service performance and provide exceptional customer service

Supported and participated in the organization’s Continual Improvement Program to conform to ISO 9001:2008 requirements by complying with Quality Policies and Procedures and meeting Quality Objectives

Avis/Budget Group

September 2013 – May 2015:

Operations Manager Trainee-CSR responsible for influencing customer satisfaction, increasing revenue, and overseeing operational effectiveness and quality, spend a period of time rotating through the various key functions and areas of responsibility assigned to an operations Manager including: Operations (on and off airport), Fleet Distribution and Maintenance, Customer Loyalty, Quality Assurance, Sales, and Administration.

TMM Logistics (Transportes Marítimos Mexicanos)

September 2012 – July 2013:

Pricing Analyst/ Rates: Pricing analysts look at the shipping industry standards, playing close attention to the pricing strategies of our competitors. We use mathematical analysis to track pricing trends, and we also study consumer habits to determine how much people are willing to pay for various products shipped before, and also look for patterns in consumer spending. People may be willing to pay more for certain types of products during specific times of the year, also providing new routes to improve customer service satisfaction during the entire year, travel 95% of time around Mexico and U.S. with our main target being Central and South America to expand our business, also travel to United States and Europe to maintain our current service to and from Mexico.

China Shipping North America

June 2006 – August 2012:

Export Analyst Pricing/Rates VIP: Analyze Bills of Ladings, review service contracts from customers; apply rates to Bills of ladings, currently my services are Asia (China, Japan, Malaysia, Indonesia, Hong Kong, Taiwan and Korea); Mediterranean Service (Spain, Portugal, Israel, Greece and Italy).

Pricing/Rate Bills using EZ Tariff rating under applicable contract or tariff rates,

handle rate inquiries from customer via email or by phone.

Maintain order of vessel sailing and organizing bills to rate for different destinations, quarterly view and analyze rates being incremented and also keep track of the lifting report of each customer to determine increment or not for the following quarter.

Currently handling VIP accounts: America Chung Nam, International Paper, Weyerhaeuser, Dupont; Tyson Foods; among others.

National Oilwell Varco ( NOV)

October 2005 – May 2006

Export Coordinator;

Duties and responsibilities; Coordinate with shippers, truckers and steamship lines for customer export shipments, Ocean freight consolidation, direct shipments, export documentation, quotes, SED preparation, Bookings, FMC filling, container spotting around the U.S

Bureau Veritas North America

October 2003- September 2005

Commercial Expert:

Duties were analyzed pre-shipment inspections reports, codify (HS CODES) merchandise to send final report to different customs in Ecuador, price analysis with reporting, calculation of savings, under estimation and typical findings.

Report of discrepancies and difficulties met in reaching quality goals or time schedules to the Operations Manager.

Computer Skills:

MS Office SAP & AS 400 Oracle, TMW, McLeod

Languages

English and Spanish

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