Job Description

Job Title: Assistant Property Manager Department: Management

FLSA Status: Non- Exempt

General Summary:

The Assistant Property Manager helps oversee the daily operations of leasing and managing the organization's apartments.

Principal Duties and Responsibilities:

Organizational Commitment: Acting consistently with Bielinski Homes core values

Informs manager and peers about ineffective processes quickly.

Represents Bielinski Homes consistently with its target image.

Takes corrective action when others violate basic organizational values.

Actively supports and implements company decisions.

Values: Demonstrating honesty and integrity

Tells the truth even under trying circumstances.

Works within company guidelines.

Accurately represents company products and services.

Is accurate and complete in sharing information with others.

Communications: Interacting and communicating respectfully and professionally

Listens attentively to others when they speak; doesn't interrupt, or allow interruptions; doesn't multi-task.

Explains complex concepts or procedures clearly to groups or one-to-one.

Obtains and passes on relevant information to others who should know.

Asks clarifying questions to understand more completely.

Customer Service: Understanding the needs of the customer

Quickly acknowledges customers' presence and responds to all customer inquiries on a timely basis (i.e. email, phone, referral or visits).

Carefully clarifies needs of customers.

Is agreeable and cooperative while staying within boundaries.

Follows through on promises.

Attention to Detail: Focusing on important details

Clarifies unclear details of tasks and assignments.

Fills out paperwork accurately, completely, and on time.

Maintains a clean and organized work space.

Proactivity: Taking the initiative to improve processes and solve problems

Offers suggestions for improvement.

Seeks and takes advantage of opportunities for development.

Confronts and challenges the status quo when appropriate.

Sets and reviews specific, challenging personal goals.

Goes beyond what is expected frequently.

Teamwork: Promoting cooperation and trust building

Actively participates in group discussions and shares information freely, completely and accurately.

Listens and responds to others with empathy.

Suppresses personal positions to support group decisions; places more emphasis on group goals than on personal goals.

Flexibility: Adjusting priorities and pace to reflect changing needs

Flexes personality traits to work effectively with different types of people.

Changes means or methods when necessary to achieve results.

Switches subjects quickly and effectively.

Accepts new duties, responsibilities, and other assignments readily.

Basic Qualifications:

At least 18 years old. High school diploma. 3-5 years experience in a related field. ARM a plus.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Must have the ability to work in a team environment and successfully and positively communicate with supervisor, subordinates, members of other departments, peers, customers and vendors.

Develops and maintains positive customer relations and services for new and existing residents.

Prioritizes, schedules and delegates work assignments, including apartment cleaning, carpet cleaning, repairs, and painting to prepare for month end turns.

Perform pre-move and move-out apartment inspections, as needed.

Works with the Property Manager to compile accurate paperwork completion including security deposit reconciliations, move out process, inspections, and 5-day and past due accounts. Maintain files and assist with various bookkeeping tasks.

Accompanies prospective tenants to apartments and can answer all inquiries related to facilities and leasing agreement.

Focuses on tenant satisfaction by promptly investigating complaints and following up on resident maintenance.

Ensure the highest level of resident/customer satisfaction and resident retention. Respond to voice mail and e-mail messages and faxed apartment inquiry leads; answer incoming telephone calls and schedule appointments for showings.

Monitors competition for ideas and market trends and rent rate comparables.

Ensures compliance with all Fair Housing, local, state and federal regulatory agencies.

MARGINAL JOB FUNCTIONS:

Fill in as leasing consultant as needed which includes showing units, processing applications, including employment verifications and credit reports, and preparing lease agreements and reviewing them with residents for signature.

Maintain files and assist with various bookkeeping tasks. Maintain and update traffic reports and leasing activity board.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Requires a high school diploma and three to five years of related experience; or a combination of education and experience.

LANGUAGE SKILLS: Ability to read and comprehend instructions, short correspondence, and memos. Ability to prepare correspondence. Ability to effectively communicate with customers, vendors, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES: Requires the ability to operate a variety of standard business machines, such as a computer and the job related software, a keyboard, calculator, telephone, FAX, photocopier, etc.

CERTIFICATES, LICENSES, REGISTRATIONS: Requires a valid driver’s license.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; and risk of electrical shock. The employee frequently performs work-related travel.

The noise level in the work environment is usually moderate.

MANAGEMENT APPROVAL DATE: _

EMPLOYEE ACKNOWLEDGMENT DATE:

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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