Food Service Representative

Skills

Professional

• Hospitality Admin & Sales • Customer

Service • Event Planning

Mailing Address:94/4 Kakrail GPO -1000, Profile of MD KOWSER MAHMUD Dhaka. Bangladesh Date of Birth: April 22, 1992

Email: ********@*****.***

Cellular No : +880**********

Core Competencies:

A. Highly Educated Bachelor of Business Admiration to do the Multi-Task B. 3.5 years of Colorful Experience as a Food Service Supervisor C. Professional knowledge and Training in Similar areas Especially 1. Diploma in Food and Beverage Production

2. Post-graduation diploma in Hospitality Management D. Skilled in Team Leading and Develop Work process E. Excellent Language Proficiency and Communication Skills especially in English. Present Job:

Organization: Renaissance Dhaka Gulshan Hotel, Bangladesh,09/2022- Continuing Title: Food & Beverage Service Supervisor

Accomplishment:

# Customer Service Excellence:

Resolved 95% of customer issues, resulting in a 20% increase in customer satisfaction ratings. Ensured a positive dining experience for guests, resulting in a 15% increase in customer retention.

# Team Leadership and Management:

Led and managed a team of 15 food service staff, providing guidance and support, resulting in a 30% increase in operational efficiency.

Conducted training sessions that led to a 25% improvement in service quality.

# Food Safety and Hygiene Compliance:

Maintained a clean and hygienic environment, resulting in 100% compliance with food safety standards during health inspections.

Implemented proper food handling procedures, resulting in zero food safety incidents.

# Menu Planning and Product Knowledge:

Contributed to menu development, resulting in a 10% increase in average order value. Provided product knowledge training to staff, leading to a 20% improvement in upselling techniques.

# Inventory Management:

Optimized inventory levels, resulting in a 15% reduction in waste and a 10% increase in profitability.

Implemented cost control measures that led to a 25% reduction in inventory costs.

# Operational Efficiency:

Implemented operational efficiency strategies, resulting in a 20% reduction in order processing time.

Streamlined processes, leading to a 30% improvement in productivity.

# Quality Control and Standards Adherence:

Monitored food quality and adherence to company standards, resulting in a 95% consistency rate in food presentation.

# Communication and Interpersonal Skills:

Demonstrated strong communication skills, resulting in a 90% positive customer feedback rate. Handled customer feedback diplomatically, resolving issues and maintaining customer loyalty.

# Sales and Upselling:

Implemented sales strategies that resulted in a 15% increase in overall revenue. Trained staff on upselling techniques, leading to a 20% improvement in upselling success.

# Adaptability and Problem-Solving:

Responded quickly to changing circumstances, effectively solving operational challenges, resulting in a 25% reduction in service disruptions. Past Job:

Organization: Central Inn, Bangladesh, 01/2021-07/2019 Title: Server- Food & Beverage Service Assistant

Accomplishment:

# Table Preparation: Setting and arranging tables with utensils, napkins, and condiments in preparation for guest seating.

# Food Delivery: Assisting in delivering food orders from the kitchen to the appropriate tables, ensuring accuracy and timeliness.

# Beverage Service: Refilling water glasses and assisting with beverage orders, such as serving non-alcoholic drinks and refilling coffee or tea.

# Clearing Tables: Removing used dishes, glassware, and utensils from tables after guests have finished their meals.

# Table Resetting: Resetting tables for the next guests by clearing and cleaning the table surface and arranging fresh utensils and napkins.

# Guest Assistance: Assisting guests, such as answering basic questions about the menu, providing recommendations, and ensuring guest satisfaction.

# Support for Kitchen Staff: Assisting kitchen staff with tasks such as food preparation, dishwashing, and other back-of-house duties as needed. Education:

Bachelor of Business Admiration in Major

in Accounting

BRAC UNIVERSITY, Dhaka,

Bangladesh, 01/2010 – 09/2016

Training:

A. Post Graduate Diploma in

International Hotel & Event

Management

HTMI SWIZERLAND DUBAI LLC.,

Dubai, United Arab Emirates, 01/2021 –

09/2022

B. Diploma on Food Production

iFood and Beverage Production

(PASTRY& BAKERY)

Bangladesh Technical Education Board,

Dhaka, Bangladesh, 01/2019 – 06/2019

Language Proficiency:

A. English: IELTS Overall Band

Score 6.5. CEFR Level B2

B. Bangla

C. Hindi

Computer Skill:

1. MS Excel, MS Word, and PowerPoint

2. Skilled in Professional software

especially ERP.

Extracurricular Activities:

A. Menu Planning and Development

B. Culinary Competitions

C. Hospitality Management Clubs

Hobbies and Interests:

A. Cooking

B. Painting

C. Culinary Education:

D. Food and Travel Exploration

E. Food Blogging or Photography:

F. Cooking and Baking:

G. Gardening and Urban Farming:

H. Reading and Collecting Cooking Book

Contact this candidate