Customer Service Administrative Assistant

Monica Nandwani Home: 403-***-****

** ******* ***** ******,**, Mobile: 587-***-****

Calgary, AB, T3K 4S8

Email: **************@*****.***

Resume

STRONG TRAITS AND CAREER OBJECTIVES

Strong Leadership traits.

Ability to take independent decisions with a positive and result oriented approach.

Capable to handle independently, and share responsibilities in any situation and achieve targets/goals within the given period.

Responsible, Analytical and Creative.

Excellent team player to fit well with any professional team and make valuable contribution. Capable of doing hard work and having high order of integrity and ambition in life.

EMPLYOMENT RECORDS & NATURE OF DUTIES

Mar 2018 till date: Agat Laboratories

Administrative Assistant/ Invoice Administrator

Working on various platforms to do the Invoicing for different clients, Working at reception handling calls from clients, Helping the clients in case of any issues in invoicing.

Jun2014-Jun2016: The Bank Of Nova Scotia

Manager Customer Service

Leading the Customer Service Team while sustaining overall Branch Operational efficiency and effectiveness.

Ensure to deliver excellent customer experience

Ensure all employees and activities are aligned to be customer focused

Monitoring customer concerns and resolving the same

Execute the duties of the Branch Privacy officer, AML Compliance officer

Adhering to and ensuring team members compliance with Know your customer (KYC)

Completing the daily retail lending and small business compliance review

Jul 2013- April-14: American Express Bank Ltd

Team Leader-IRR, CSI, India.

Working as Assistant Manager at American Express India.

Handling a team 0f 12 analysts responsible for card processing and reconciliations.

Managing Audit for all Japa markets (Australia, Newealand, Hongkong, Singapore, Japan, India)

Sep 1998 - Jun 2013: American Express Bank Ltd

Team Member-IRR, CSI, India.

Job Responsibilities

Worked as coordinator for Australia Group which includes responsibility of each & every process done for Australia Market.

Reconciling and adjusting outstanding items in General/Bank Ledgers.

Reconciling sub ledger for Suspense Account & Abandoned Property Account.

End to End operations regarding Remittance Process for Australian Market.

Balancing activity of payment captured by third parties against banking received and processing credit/debit adjustments for duplication/dishonored payments on customer’s account.

Balancing activity of Merchant payments (Balancing between amount that Amex is supposed to pay to merchants (Australian market) and amount actually paid to them from various bank accounts)

Handling inquiries, maintenance and Non- SE disputes from Market, Head office, Card Members, Merchants, Bank etc in timely and accurate manner for both Indian & Australian Market.

Daily Download of Bank Files and uploading same through Assert for further accounting activities.

Responsible for Finance Research.

Related to entries transferred to suspense Account.

Settling the High Net worth payment, those got rejected in Remittance batch.

Research related errors done in relation to processing.

Research related to queries from market and customers.

Research in relation to Reconciliation.

Job Responsibilities in MIS Role (In addition to BAU Process)

Six Sigma Reporting taking into consideration process volumes.

Sarbanes-Oxley Reporting and Attestation.

Monitoring Service Levels- Periodic collection and analysis of data received/generated.

Abandoned Property Reports.

Suspense A/C UDS related Reporting.

Analyzing the data related to Remittance processing and forming Reports.

Preparing Quality & SLA reports of the team.

Maintaining performance Tracker of the entire team.

January 97- August 98:

Accounts Officer - Foremost Factors Ltd (A joint venture with Nations Bank USA) Delhi

Preparation of Final Accounts and Balance Sheet, Bill Discounting, Opening of Letter of Credit.

December 93- January 97:

Accounts Officer - Wilwayfort India Ltd New Delhi

Preparation of Cash/Purchase/Bank and Journal Vouchers and Invoices and entry of the same. Salary Preparation.

SPECIAL ACHIEVEMENTS

Selected for a job posting to Latin America – Phoenix for 4 months. Successfully migrated Mexico Card /Bank Reconciliations.

TRAININGS UNDERGONE

Lean Six Sigma training.

Communication Skills.

Security Management.

Time Management.

Various inter office systems at international level.

Compliance training.

Team building trainings / exercises.

Ethics & Integrity.

Leadership qualities.

ACADEMIC QUALIFICATION

Bachelor of Commerce from University of Delhi, India.

Honours Diploma in Information and Systems Management, Aptech Computer Education, Delhi, India

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