Michael Hurst

New Market, TN *****

ad2e8p@r.postjobfree.com

+1-865-***-****

Work Experience

Activities Manager

Whyndam - Sevierville, TN

July 2022 to Present

Planning, organizing, staffing, directing and controlling the operations of the Resort Activities Department

• Applying broad knowledge of concepts, practices and procedures that follow QA (Quality Assurance), IA (Internal Accounting) and LP (Loss Prevention) expectations.

• Manage all department financials including forecasts, budgets and variance reports while being creative with marketing and pricing strategies to maximize profitability.

• Responsible for creating, planning and implementing guest activity programs for the resort. Review, monitor and analyze guest satisfaction scores and online reviews regarding the resort and department. Assistant Manager

Frenchs Boots - Pigeon Forge, TN

April 2022 to June 2022

Responsible for supporting Store Manager in the daily operation of the store. General tasks included communicating and assisting customers, supervise and train staff, and display merchandise to maximize purchasing appeal, and resolve customer issues

Activities Director

Oakmont Resort - Pigeon Forge, TN

July 2019 to April 2022

I am responsible for all indoor and outdoor activities and entertainment at the Resort, I also over see all ticket sales to area attractions and each year I prepare sales contracts with various entertainment venues in town. I prepare daily and weekly reports for our Corporate Office and I am a part of the Oakmont Resort Management team.

Jewelry Consultant

Belk - Sevierville, TN

October 2018 to June 2019

Jewelry Sales, customer service, and displaying merchandise Jewelry Consultant

Zales - Pigeon Forge, TN

January 2017 to October 2018

Engage customers daily to determine their needs and objectives, presenting merchandise and detailed information on features and benefits offering extended service plans, financing, and jewelry upgrades. Owner Referral Coordinator

Westgate Resorts - Gatlinburg, TN

February 2013 to January 2017

I registered new and existing owners and offered upgraded packages in the the Owner Referral Program. I also provided customer service, solved customer issues, distributed referral appointments to Sales Reps, and trained new employees to handle incoming calls and sale upgraded packages. Assistant Manager

Owner Referral Dept - Pigeon Forge, TN

April 2004 to February 2013

Member of Crown Park Present Resorts marketing management team. Duties included assisting owners with customer service, sales, and marketing.

Other duties include assisting with daily operations of the marketing department, data entry of new sales leads, and doing follow ups of prospective sales clients. I also trained new employees in telemarketing sales techniques, and helped organize special events. Martial Arts Instructor

National Fitness Center - Sevierville, TN

September 2001 to August 2005

I taught martial arts, self defense, and motivated others to gain self confidence to better themselves and the communities in which they live. Other duties included sales, marketing, and I was involved in The Kids in Motion Program which helped children throughout Sevier County to develop physically as well as mentally.

Front End Manager

Food City - Sevierville, TN

August 2003 to February 2004

Essential job functions included providing courteous service at all times, made sure that deposits and change from the bank were made at appropriate times, cashed and approved checks, and monitored check cashing and tendering procedures.

I was also accountable for all safe combinations entrusted to me, verified all funs received from all departmental positions when solely in charge of the store. Sales Consultant

Clayton Homes - Kodak, TN

February 2002 to March 2003

Responsibilities also included sales, telemarketing, advertising, showing and feature benefiting homes, and assisted customers with financing on new home purchases. Home Consultant

Oakwood Homes - Sevierville, TN

June 2001 to February 2002

Duties also included sales, marketing, advertising, and assisted customers with financing for land home packages.

Manager

Hurst Furniture Company

December 1989 to June 2001

Duties included sales, marketing, credit collections, supervised employees, and set store displays. Manager

War Lumber Company

May 1989 to May 1996

Center. I purchased materials such as lumber, hardware, cement, and appliances for the daily operation of the store.

Responsibilities also included buying furniture for the store, displaying merchandise, credit collections, supervision of employees, and set up deliveries.

Planned and implemented sales activities with Wallace Hardware, Georgia Pacific, and Kyle Furniture Company.

Arts Coordinator

Big Creek People In Action - Caretta, WV

May 1986 to December 1989

I was responsible for the entire cultural arts program. I was also the director of the Mountain Music Letter, MMA music festival concerts, all indoor and outdoor performances, public relations, grant writing, and fundraising. I also organized a writers guild and drama club for the artists in the county. Student

State College

September 1987 to May 1989

Sept 1987 May 1989 Attended Bluefield State College under the TRA program. This was a program set up by the government to retrain workers laid off due to foreign imports. Coal Analyst

Olga Coal Company - Caretta, WV

April 1974 to October 1986

I collected samples at strategic work sites in the company's preparation plant. After the samples were collected I prepared them for laboratory analysis and ran various analytical tests which were crucial for quality control in the plant.

Supervised employees at the company's dumpsite where coal was trucked and dumped. It was my duty to see that each truck was weighed, sampled, and that employees observed and obeyed company rules and regulations.

Also assisted the superintendent of truck mining in scheduling haulage from various mine operations. PERSONAL

INTEREST Martial Arts, music, and art.

Education

Associate in Business Management

BLUEFIELD STATE COLLEGE - Bluefield, WV

August 1987 to May 1989

High School in General

Big Creek High School - War, WV

August 1968 to June 1972

Skills

• Grant writing

• Microsoft Office

• Merchandising

• Administrative experience

• Loss prevention

• Hospitality

• Microsoft Excel

• Creative writing

• Assistant manager experience

• Strategic Planning

• Events Management

• Leadership

• Organizational skills

• Laboratory experience

• Computer Networking

• Telemarketing

• Supervising experience

• Computer literacy

• Microsoft Word

• Event planning

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