Cathy Wulff *** Post Oak Court

Hampstead, NC ****3

252-***-****

ad2e8j@r.postjobfree.com

Academic Preparations:

Rich East High School, Park Forest Illinois Graduate 1981

Relevant Work Experience:

Novant Health Scotts Hill Outpatient Surgery Center November 2022-Present

-Patient administration

-Registering surgeries

-Verifying insurance and patient information

-Communication with surgical team about patient scheduling

-Lead desk administrator

Nunnelee Pediatrics November 2020-November 2022

-Financial Counselor

-Created estimates for high end pediatric procedures

-Formulated payment plans for patients and families

-Insurance authorizations

-EMR (Electronic Medical Record) checking

-Formulated procedural costs with applicable CPT codes

New Hanover Regional Medical Center Maxillofacial and Craniofacial Surgery October 2018 - November 2020

-Patient Access Technician

-Scheduling patients for Cleft and Craniofacial,Trauma, Head and Neck Cancers, Maxillofacial Teams

-Checking for Prior Auth for Consult visits

-Authorizing Patients for Surgery Procedures

-Utilizing, NC Tracks, One Source, Evicore, EPIC

-Working side by side with teams RN, LPN for Maxillofacial and,Nurse Coordinator for Cleft team Patients for seamless transition of patient care

New Hanover Regional Medical Center Radiology December 2012-November 2016

-Patient Access Technician

-Work order verification.

-Insurance validation.

-Collection of Copays

-Ensuring proper physician orders.

Dominick’s Finer Foods February 1987-January 2009

-Customer Service Representative

-Assisted with customers financial transactions,

-Managed workforce of over 50 Associates, monitoring daily task completion.

-Leader in customer service initiatives.

Professional Awards: Relevant Skills:

-Press Ganey Spotlights -Epic software

-Outlook software

-Patient scheduling

-Image copying

-Electronic Medical Records

References available upon request…

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