Myshel Castillo-Avalos

Kennett Square, PA *****

ad2e8a@r.postjobfree.com

302-***-****

Skills

●Software: Epic, Citrix, DameWare, MModal Fluency Direct, GE Viewpoint 6, Ivanti, Imprivata Agent, Nuance PowerScribe 360, CareStream, Microsoft Office (Word, Excel, Power Point, and Outlook) ●Solid industry knowledge of software licensing with Tier 1 vendors (Oracle, IBM, Microsoft, SAP, Adobe) ● Strong analytical skills and ability to identify trends and interpret data

● Strong understanding of LAN/WAN, IP Routing, LAN/WAN equipment ● Basic knowledge of operating systems such as Linux and Windows ● Languages: Bilingual, fluent in oral and written Spanish/English

Work Experience

Lyft San Francisco, CA October 2018 – Present

Lyft Driver

● Streamlined in transporting passengers to their destination

● Behaved politely and created a friendly relationship with customers

● Energetic and love meeting new customers

● Competent and have worked during weekends and holidays

● Keeping the vehicle clean and perform minor repair

● Knowledgeable using apps and the latest navigation system

● Picked up and dropped passengers from a various destination within the city

● Recorded drop information using a business app

● Coordinated with passengers for confirming the location

● Kept smart appearance, customer-friendly with the desire to exceed expectation

● Able to adapt swiftly with unforeseen situations

● Have used advanced technologies to improve the time management system

● Extensive knowledge about main tourist spots and nearby locations

● Maintained integrity and honesty interacting with passengers Main Line Health Paoli, PA

Field Technician February 2020 - July 2020

● Follow established procedures to refresh end user hardware with the new MS Tablet.

● Replace laptop/PC with a new tablet.

●Update operating system on Apple iPhone/Tablets (300+ devices) and push new software to devices.

● Capture data through SCCM before the imaging process.

● Migrate the Windows 7 operating system to Windows 10 using a flash drive.

● Configure and Install programs and applications as per process.

● Perform miscellaneous software & hardware installs, configuration of Windows PCs.

● Conduct a brief end user orientation of the new tablet with the end user.

● Configure and deploy devices with Windows 10

● Work within a large-scale device replacement/refresh project (30,000+ devices)

● Troubleshoot Windows 7/10 OS, building and setting up a PC, imaging and reimaging machines.

● Test and execute Windows 10 operating system deployments using System Center Configuration Manager (SCCM)

● Backing up images and creating systems file backups.

● Work with staff members to solve technical issues over the phone or by deskside.

● Map Printers to each device throughout different clinical areas. Trinity Health Upper Darby, PA

Asset Inventory Technician October 2019 - January 2020

● Create inventory and assessment logs on a daily basis using Excel.

● Printer troubleshooting and mapping to designated machines.

● Analyze inventory for preparation of the windows 10 migration.

● Communicate closely with the TEKsystems team lead & project coordinators.

● Demonstrate world class customer service and communications skills to all users.

● Capture make and model of all devices in each department.

● Effectively escalate any issues for resolution.

● Import a department's peak staff and census to QuickBase.

●Provide status updates via email concerning requests, including the request completion date and any reason that the request may be delayed, and notifies the supervisor concerning request delays.

● Be the point of accountability and knowledge for Trinity Health's hardware asset inventory.

●Gather inventory data and prepare special deliverables when requested by supervisor/management.

Tower Health Radnor, PA

Pc Technician March 2019 – September 2019

●Contracted to Tower Health to provide technical support in new network migration which includes all new workstation equipment.

●Maintain, troubleshoot, and provide technical support for laptop and desktop computer build process.

● Deploy new hardware to end-users while ensuring appropriate settings and user satisfaction

● including desktops, laptops, monitors, printers and other IT related equipment.

●Work on requisitions of new equipment to determine application needs for new and existing users.

● Interface with system administrators to ensure appropriate logins/passwords are created for

● corporate applications and network resources.

● Work as liaison between end users and level II and above technicians.

● Computer hardware upgrades for example memory installs and hard drive upgrades.

● Completing hands on testing and troubleshooting with new software before rolling out to users.

● While creating efficiency in Standard Operating Procedures in the imaging process by 45%.

● Stay in compliance with HIPAA requirements.

● Resolve network related issues.

● Boost users' confidence in new network and systems by educating them on the new equipment.

● Assist local help desk when overloaded.

● Work with the network Active Directory system to add/modify/delete users as needed.

● Compile inventory and facilitate disposal of obsolete equipment. Exelon Kennett Square, PA

Software Asset Management July 2018 – January 2019

● Identify saving opportunities for renewals, software licensing, and services.

●Work with Spend Management and vendors to manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.

●Respond to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.

● Innovate: Introduce new ideas and processes which improve performance and productivity.

● Executing tasks to report on relevant software metrics and analyses.

●Reviewed over 300 Contracts from multiple vendors minimizing spend on licensing for Software and Hardware.

●Reviewed State and Local Tax on Software and Hardware purchased. Ensuring all expected credits were returned before the end of the year.

●Responsibilities required administrative duties within the IT procurement and inventory management function; while analyzing and reporting the process of each portfolio. ●Maintain records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.

●Provide the ability to help with identifying saving opportunities for renewals, software licensing, and services.

●Support spend management and vendors to manage contracts and relationships; maximizing value creation and costs for software licensing, maintenance, and service offerings. I responded to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.

Education

Year Up / Peirce College Wilmington, DE

Financial Operations Training February 2018 – January 2019

• Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, Business Administration, Information Technology, professional training, and a six-month internship • Earning 24 college credits towards an Associate’s Degree in partnership with Peirce College • Relevant courses include: Application Software Fundamentals, Introduction to Business, and Anti-Money Laundering

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