MAUREEN R SATCHWELL

Elmont, NY ***** 347-***-**** ad2e7u@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 20 years of total experience in Manual and Automated testing of Client Server, Content Management Applications, Web Applications, in QA Test Lead Analyst and Architect roles in Financial, Utilities and Buildings industries. Worked as Project Test Manager, Test Team Lead, responsible for coordination of all testing efforts. Interacts with Managers, B. A's, QA team and clients. Interacts daily with technology and business team. Four years as Test Team lead in financial industries. Extensive experience working with offshore teams. Manages the processes of analyzing, defining, documenting and implementing enhancements to the features operations business process and technology systems. Proficient using Quality Center (ALM) testing tool. Proficient in Black Box testing, QA and QC Methodologies in Integration test, System and User Acceptance testing UAT. Experienced in setting and configuring QA Environments for financial and non-financial clients. Proficient at writing Test Plans/test cases and Strategies, and following Agile and Waterfall QA Methodologies. Have working knowledge of Oracle Financial Services applications in its processing, categorizing, selection and manipulation of data and information needed to analyze, understand and report on specific performance, risk compliance and customer insight issues. Excellent verbal and written communication skills.

SKILLS

Test Plans and Test Methodologies

Team Leadership

Agile Environments

Cross-Functional Team Collaboration

Test Scheduling

Script and Scenario Design

ALM

Defect Tracking and Reporting

Regression Testing Understanding

Software Application Testing

Scrum Methodology

UAT Support

User Acceptance Testing (UAT)

SharePoint

SENIOR QA TEST ANALYST 01/2018 - 10/2023

New York Life Insurance Company, Long Island, NY

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Analyzed, review and documents user/business requirements and functional specs documents.

Create test plans, test cases, and execute scripts to test all functionality of the application.

Wrote complicated quires manually for validation of data.

Update user requirements and documents all changes.

Performed all necessary types of testing including manual, unit, web, functional, regression and integration testing.

Test in Production and Development to confirm that both environment work in conjunction with each other.

Attend project meetings, release meetings, and QA status meetings.

Record System Trouble Report (STR) bugs daily, and submit to Dev for fixing, then retest after fixing to make sure bugs no longer exist in report.

Act as communication liaison between PM, Dev, Product owner and Team.

Works on multiple projects daily thus becoming proficient in working in multiple environments with the ability to grasp new environments quickly.

BUSINESS ANALYST UAT ANALYST 02/14 – 11/2017

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B6% +0H R ;H11 <0 TEST TEAM LEAD/BUSINESS ANALYSTS 02/2014 to 11/2017

Duke Energy/Progress Energy, Saint Petersburg, Florida

Managed multiple teams with different projects at the same time.

Attended meetings, project reviews and updated test cases when necessary.

Attend Discovery workshops/JAD sessions and assess impacts.

Work as a liaison to software users and Subject Matter Experts to elicit, analyze, communicate, validate and verify the requirements for complex changes to current business processes, policies and information systems for the development of new business processes, policies and information systems.

Work independently in high-pressure environment with experience in direct business integration.

Translate requirements into system designs which meet business objectives, adapting

more efficient processes where possible.

Identified and track improvements to testing process and worked towards project implementation.

Create comprehensive test plans, scripts, templates, for testing documentation and system software performance testing.

Created export jobs, schedules, reports, Demand Reset, and create events.

Create business requirements documents, context diagrams, business requirements document

(BRD), system "as-is” and "to be” states, system specifications, use cases and workflow

diagrams, report and screen mockups, swim lane diagrams, and prototypes.

Assist senior resources during the business analysis effort on large sized projects.

Play a leadership role in business problem solving.

Responsible for on-time delivery and execution of critical Technology projects and initiatives to deliver business value.

Escalate issues when required to ensure timely resolution.

Elicit and document business, functional as well as non-functional requirements; translate

complex business problems into clear, measurable requirements.

Provide development team with clearly articulated artifacts and working with technical and non-technical teams, good understanding of Requirement traceability matrix (RTM).

Communicates accurate and timely project accomplishments and overall project health to stakeholders via required measures and methods (such as status reports, metrics, checkpoints,

portfolio reports, and scorecards).

Validated that user expectations were achieved during the testing process.

Used utility tools to read meters, upgrade/downgrade firmware.

Upgrade/downgrade NIC Firmware, set time, and changed billing cycles on meters

Tools: Quality Center/ALM 11.0, Field Service Unit (FSU), Meter Mate, 1132 com,

Communication Tester, Meter-Cat, MS Office, SharePoint, .Net, Power-Point and Excel.

TEAM LEAD 08/2012 to 12/2013

Whitney National Bank/Hancock Bank, New Orleans, LA

Hosts daily team meetings to get updates on the progress of the project, address potential

roadblocks, and ensure that the project is on track.

Use DevOps across the organization ServiceNow management platform to avoid roadblocks in

DevOps with three core elements.

Creates training material and teach scrum processes to product owners, and team members.

Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

Provides subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects for his/her Provides direction on complex assignments, projects, and/or initiatives to build and enhance the capability of his/her assigned area(s) of responsibility.

Identifies and directs the implementation of process improvements that significantly improve

quality across the team, department and/or business unit for his/her assigned area(s) of

responsibility.

Applicable knowledge of facilitation techniques, training and application of coaching tools and models.

Identifies key cross-functional issues and project synergies; provides guidance with complex

project issues.

Ensures clear communication and organization of the team(s), along with maintaining the core

scrum artifacts and facilitating the core scrum ceremonies.

Contributes to the software development process improvement initiatives and associated

documentation, and provides valuable guidance to peers based on process/product knowledge and scrum experience.

Maintains knowledge on current and emerging developments/trends for assigned area(s) of

responsibility, assess the impact, and collaborates with senior management to incorporate new

trends and developments in current and future solutions.

Leads collaboration sessions with internal clients on complex/large-scale projects to formulate

creative and practical solutions to software challenges.

Participated in Bi-weekly User Story Grooming sessions, Iteration planning meetings for

Specification for UAT with Product Owners.

Helps scrum Team to focus on creating high-value increments that meet definition of “Done”.

Reports testing impediments during scrum meetings.

Functional/Regression/Back-end/E2E and Manual testing.

FileNet Consultant 04/2010 – 07/2012

Israeli Discount Bank, New York, New York

Used Document Management software Kofax to capture, automate and accelerate business process

by capturing all paper documentation, electronic documents and forms, and transfer them into

accurate and actionable information

Scanned thousands of documentations on a daily basis for information will be available for instant

access to all authorized IDB personnel\Prepared and mailed tax information for customers and pulled customers account files that were closed and removed them from files

Environment/Tools: MS Office 2007, Word, Kofax, Excel, Outlook & PowerPoint.

Previous Projects:

eFiling Manual Sr QA Tester 06/2007 - 03/2010

Department of Buildings, New York, NYC

Project Manager

Citi Group, Long Island City, New York 09/2003 - 05/2007

CERTIFICATIONS

Certification: CRM Certified Scrum Master

EDUCATION

Bachelor's: Bachelor of Technology

Globe Institute of Technology NYC - New York, NY

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