Customer Service Behavioral Health

Lashonda Wimbley

**** ***** *** ****** *** ** Abilene, TX 79603 325-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by management, retail, customer service, and vulnerable populations experience. Possess strong customer service skills and able to assess and evaluate needs and coordinate plans. Possess communication skills necessary to build relationships with community resources.

Effective problem solver, able to assess situations and identify solutions.

Dependable team player who works collaboratively with staff to promote quality customer service.

Build trust and respect by consistently meeting and exceeding expectations.

Communication Platforms – Zoom and Google Meet.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.

Volunteered as a Private Caregiver from 12/2021 – 02/2022

Assisted with daily hygiene, administered insulin, prepared meals, and provided medication reminders

KEY QUALIFICATIONS

Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations Wellness

Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods Social Programs

Community Resources Public and Community Health Systems Program Planning Interview Techniques Program Management

Medical Terminology HIPAA Compliance Interpersonal Professional Communications Delivery of Services

Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology Self-Care

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2023

PROFESSIONAL EXPERIENCE

Family Dollar Retail – Abilene, TX 08/2022 – Present

Assistant Manager / Customer Service

Train new hires, supervise employees, attend conference calls, provide information, and resolve customer complaints.

Review records, process production, payroll, verify details, monitor work activities, and evaluate performance.

Discuss job performance problems, identify causes and issues, and resolve problems.

Maintain effective communication, take orders, manage inventory, and prepared and made bank deposits.

Ensure adherence to quality standards, deadlines, proper procedures, and correct problems.

Abilene Independent School District – Abilene, TX 09/2016 – 05/2023

Cafeteria Worker

Performed skilled tasks necessary for the preparation, serve of meals, and accepted payments.

Maintained adequate supplies, inventory needed for daily operations, and operated standard commercial kitchen equipment.

Met standards of local, state, and federal health and safety regulations.

Communicated with customers in regard to specials, orders, comments, and complaints.

Established priority order of tasks necessary to complete an assignment.

Documented adherence standards for customer service, product quality, safety monitoring, and food handling.

Prior employment includes work at K-Mart as a Retail Customer Service Associate for 2+ years

Answered inbound telephone calls, resolved customer complaints, solicited sales, operated cash register, and accepted payment

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