Front Office Manager
Resume:
Carolyn Pettaway **** Steelgate Ct
Middleburg, FL 32068
ad2e7o@r.postjobfree.com
Great Expressions
Orthodontic Treatment Coordinator - 09/18/23-11/7/23 Served as a key member in the patient experience and flow. Responsible for explaining and ensuring the patient understands what treatment they need, the importance of the treatment to their overall health and the financial options to deploy in order to commit to the needed care. Communicates recommended treatment plans to the patient and promotes good qualities of your doctor. Provided feedback to patients regarding specific tactics that change financial and patient care outcomes.Worked to obtain commitment to financial arrangement protocols from patients.Listens to individual patients concerns and assists the patient through by applying judgment and practical solutions Delta Dental Insurance
Quality of Care Coordinator Grievance and Appeals 2/19/21 -08/15/21 Complete grievances and appeals by researching and reviewing to retrieve the proper outcome for the provider's office and enrollees. ASAP Dental Care
Administration Manager, Treatment Planner, Front Office Manager 11/2019 -8/2020
Audits daily of all day to day operations to ensure that all posting was done correctly and posted to the correct provider. All administrator duties daily. Presented and closed treatment plans. Financial options given and financed with patients. Handled patient inquiries as well as one star reviews. Developed and trained staff. Managed front office. Today’s Dentistry by Polite and Clark
Business Manager, 5/2013- 10/2019
Oversee two offices. Doctors, hygienist, clinical and business staff. Business plan was outlined and met. Hire, train and manage performance of office team members to ensure daily and weekly goals are met. Hire, train and manage performance of office team members. Handle financial matters with vendors. Create contracts with facilities for children and adults with no insurance. Advertisements and creative ideas for the business to increase our patient flow for both offices. Reside as the basic job knowledge such as filing insurance claims, cash management, office software, insurance verification, insurance linkage and sound dental office procedures. Explain treatment plans and payment options to patients. Review and train on Accounts Receivable. Make daily deposits. Train on and review patient financing/credit. Train team and held accountable for building a productive office schedule. Effective communication ensuring cooperation between the front office and back office. Respond to patients and patients complaints in a timely and professional manner. Review and approve payroll for the office. Oversight of supplies and inventory and assure cost effectiveness. Retention of staff and patients. Positive attitude, motivator, professional and leadership.
Coast Dental
Office Manager, Operations Specialist, 2007- 2012
Oversee seven offices in the Northeast Region. Doctors, hygienist, clinical and business staff. Business plan was outlined and met. Hire, train and Skills - Management
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures
Manuals Report & Document
Preparation Accounts
Payable/Receivable Payroll
Records Management
Meeting & Event Planning
Inventory Management
manage performance of office team members to ensure daily and weekly goals are met. Reside as the basic job knowledge such as filing insurance claims, cash management, office software, insurance verification, insurance linkage and sound dental office procedures. Explain treatment plans and payment options to patients. Review and train on Accounts Receivable. Make daily deposits. Train on and review patient financing/credit. Train team and held accountable for building a productive office schedule. Effective communication ensuring cooperation between the front office and back office. Respond to patients and patients complaints in a timely and professional manner. Review and approve payroll for the office. Oversight of supplies and inventory and assure cost effectiveness. Retention of staff and patients. Positive attitude, motivator, professional and leadership.
Dr. Kent Gloster
Office Manager, 1996-2007
Hire and manage performance of office team members. Filed insurance claims and follow up. Present treatment plans and payment options to patients. Make deposits. Maintain a productive schedule to meet doctor expectations weekly as well as monthly. Review and approve payroll. Oversee the overall operations of the office. Maintaining a positive attitude motivated my staff to be professional and lead by example. EDUCATION
Concorde Institute
Jefferson Davis State Junior College
Pensacola Junior College
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