Doug Le

Senior Technical Support Engineer

CAREER OBJECTIVE

Technical Support Engineer for 25+ years. Experiences in debugging, designing, and testing software for mobile, networking, and security software. Background includes customer integration and satisfaction, dealing with domestic and international customers. Able to travel internationally. Worked well in both individual and team environments

PROFESSIONAL EXPERIENCE

April 2014 – Sept 2022 Micro Focus (acquired HP Enterprise)

Senior Technical Support Engineer

●Support business software products for network management (ITOM Network Node Manager), load testing software (ADM ALM & PerformanceCenter), and security (CyberRes ArcSight

●Products maintained various network equipment, including those from CISCO, Juniper, Avaya, etc

●Help customers with issues in installation, upgrading, patching, by debugging through logs and editing scripts (SQL, shell, etc)

●Collaborate with patch writers and R&D team to improve the products, through creating user-specific SQL scripts, bug reporting, and enhancement requests

June 2010 – April 2014 Shunra Software (acquired by HP Enterprise)

Technical Support Engineer

●Support network virtualization software (Shunra Network Virtualization) and hardware

●Help customers with issues in installation, upgrading, patching, debugging through logs and editing scripts (SQL, shell, etc)

●Build, configure, provision hardware network servers (Shunra Network Appliance)

Sept 2007–Dec 2008 Tango Networks

Support Engineer

●Supported Abrazo Mobilizer and Accelerator products

●Customer-facing product trials with Bell Canada customers

●Developed test scripts (SQL, shell, Python) for product life cycle.

June 1995–June 2006 Nortel Networks

Technical Support Patching & Features

●Debug and patch bugs for MTX / CDMA Cellular switches

●Developed features and enhancements based on customers’ requests on Cellular Switches.

214-***-****

ad2e78@r.postjobfree.com

linkedin.com/in/doug-le-a676165/

EDUCATION

May 1995

Tulane University,

New Orleans, LA

Bachelor of Science - Computer Engineering

Technical Summary

Networking Protocols:

TCP/IP, BGP, ISUP, ANSI, SIP, VoIP

Computer Languages:

Fortran, Pascal, Assembly, PROTEL, C, C++, C#, Java, SQL, Python, Perl

Troubleshooting

Debugging

Installation

Scripting

Database / SQL

Windows / Linux

Microsoft Office 365

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