Curriculum Vitae of Given Mpho Ramaswiela

OVERVIEW

Full Name

:

Given Mpho Ramaswiela

Date of Birth

:

** *** ****

ID Number

:

770-***-**** 08 7

Citizenship

Driver’s License

:

:

South African

C1

Gender

:

Male

Languages

:

English

Tshivenda

CANDIDATE OVERVIEW

I am a very passionate person with more than 10 years’ experience in call centre. I am a very reliable person, diligent, focused and committed to my work.

EDUCATION AND QUALIFICATION

INSTITUTION

QUALIFICATION

YEAR

Mabopane High School

Matric Certificate

1995

Call Tracker

5 years certificate of service

2017

EMPLOYMENT HISTORY (RELEVANT)

COMPANY

ROLE

PERIOD

Praga Tech

Packer/Counter

01 June 2022 To Current

Bytes People Solutions

Call Centre Consultant

01 August 2017 - 31 May 2021

WNS Global

Call Centre Consultant

01 April 2011 – 31 July 2017

Tolken Hendrikse & Ramaswiela Attorneys

Debt Collector Consultant

01 April 2010 – 31 March 2011

PRAGA TECH

Packer/Counter/Dispatcher

Key Responsibilities:

Pull, pack, weigh, and label products based on daily orders.

Ensure all packages are properly packaged and sealed.

Meet the specifics of customer orders in a timely manner.

Delivers items to customers by verifying orders.

Log relevant shipping order and label paperwork. Keep products separated,organized and accessible.

Arranges shipments by checking stock to determine inventory levels, anticipating delivery requirements and orders.

Dispatchers are the point of contact for drivers and have all the information needed to make d

Bytes People Solutions

Consultant (Retentions and Upgrades)

Key Responsibilities:

●Making and receiving calls from existing customers who are thinking of switching to other service providers as part of the customer service department and informing them of the new products.

●Making sure that I keep customers happy with the company by attending and resolving their queries and apply consultative skills regarding service/pricing and assisting with upgrades and by giving advice on what they would qualify for and arranging deliveries on their new devices.

Contact customers in delinquent

WNS Global

Consultant (Retentions and Upgrades)

Key Responsibilities:

●Making and receiving calls from existing customers who are thinking of switching to other service providers as part of the customer service department and informing them of the new products.

●Making sure that I keep customers happy with the company by attending and resolving their queries and apply consultative skills regarding service/pricing and assisting with upgrades and by giving advice on what they would qualify for and arranging deliveries on their new devices.

Contact customers in delinquent

Tolken Hendrikse & Ramaswiela Attorneys

Consultant (Debt Collector)

Key Responsibilities:

Contact businesses or private individuals by phone

Debt collection for all outstanding payments

Describe and explain services available to private and individuals.

Making arrangement for customers who cannot pay at the agreed time or method giving them alternatives.

Obtain possible customer leads and information.

Data entry and maintenance of customer/potential customer databases

Follow up on initial contacts on daily basis.

Maintain debtor’s book to ensure that the debt status is accurate and updated.

Offering 24/7 Services to customers in a prompt and accurate manner.

Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.

Interpersonal skills

Communication Skills

Very Good

Presentation Skills

Very Good

Listening Skills

Very Good

Negotiation Skills

Very Good

References

Company

Name

Position

Contact

Praga Tech

Mr Amos Motshwene

Team Leader

T: 071-***-****

C: 082-****-***

Bytes People Solutions

Miss. Maria Mosoeu

Team Leader

T: 011-***-****

C: 082-***-****

Bytes People Solutions

Miss. Mpho Phahlane

Manager

T: 011-***-****

C: 073-***-****

Contact this candidate