Roiann Howard

Lake Villa, IL

Phone: 224-***-****

E-mail: ad2e5p@r.postjobfree.com

Skills

Excellent client services

Organized and detail-oriented

MS Office Suite, Outlook, Adobe, Nextiva, G-Suite, Google Calendar, Clio, PC Law, Quick Books, Zoom, E-Fax (learns new software quickly)

Exemplary interpersonal skills

Outstanding communication skills (written and verbal) Experience

Remote Paralegal (05/2020–04/2023)

Chicagoland Consumer Advocates, Chicago, IL

• E-filing in Cook, Lake, McHenry and DuPage Counties ensuring timely service of pleadings. Draft notices of motion and filings. Set motions on court calls. Deliver courtesy copies via electronic service, mail, hand delivery etc.

• Draft discovery and pleadings as directed, and upon approval, filing and serving them. Process incoming pleadings, calendaring all court dates and deadlines.

• Prepared engagement agreements and engagement documents ensuring clients successfully engage. Schedule consultations and client meetings. Successfully handling firm’s administrative duties independently. Serve certified mailings.

• Processed client Loss Mitigation applications with mortgage servicers and communicated with clients to obtain all documents necessary. Draft Notices of Errors and Requests for Information for attorney review and serve them to the client mortgage loan lenders. Draft appeals of Loss Mitigation denials. Office Manager (03/2020 –09/2022)

Lou Brydges & Associates, P.C., Libertyville, IL

• Assess staffing and training needs to improve operational effectiveness, including creating a work environment that supports attorneys, staff and client requirements.

Resume: Roiann Howard

Page 2-224-***-****

• Accounts payable and accounts receivable, IOLTA accounting, lease negotiations, insurance policies negotiations and/or renewals, payroll, tax filings, resolve outstanding tax delinquencies, establishing new office procedures to save time and reduce general office overhead expenses by 20%.

• Ensure compliancy of all office operations, working well independently and with direction from owner. Successfully navigated firm through COVID-19 protocols using personal skills to create a way to exceed during those unprecedented times.

• Created successful marketing campaign, increasing firm revenues by 10%. Paralegal/Loss Mitigation Manager 04/2014 –09/2022 Lou Brydges & Associates, P.C., Libertyville, IL

• Implemented office loss mitigation department with new procedures, increasing firm revenue by 30%. Assisting with over 500 intake consultations, screening and scheduling them, discussing potential client circumstances with attorney to find best way to achieve potential client objectives.

• E-filing for 6 counties, appellant filings, generating and processing discovery, service of pleadings, calendaring court dates and deadlines, delivering courtesy copies, investigating and responding to ARDC complaints. Schedule depositions and client prep meetings. Schedule client meetings and/or provide clients with case status.

• Establish Notice of Error and Request for Information protocols for potential counter suits, collaborating with firm’s attorneys to advise clients of their case status while offering solutions and litigation strategies using Fair Debt Collection Practices Act (FDCPA) and Real Estate Settlement and Procedures Act (RESPA) violations.

• Worked Real Estate Foreclosures/Loss Mitigation, Real Estate Transactions, Estate Planning and Litigation, Personal Injury, and some Civil Litigation matters. Education

Veterinarian Assistant Certificate College of Lake County, Grayslake, IL C/O 2005

Trinity International University 08/2012-01/2023

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