Maria Luna

Contact

Houston, TX *****

832-***-****

ad2e5h@r.postjobfree.com

Objective

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing. To be focused and a communicative individual possessing superb data entry, administrative and procedural processes. Offering 8 plus years of experience providing quality administrative time management and customer service skills and support to clients.

Education

Jefferson Davis High School

Houston, TX

High School Diploma

1995

Key Skills

Bilingual: Spanish/English

Quick Learner, Highly Organized

Event Coordinator, Event Planner

Leadership Abilities, Operational Movement, Business Operations

Performance Tracking, Problem Resolution

Experience

March 2023 - PRESENT

Title Coordinator • STELLANTIS FINANCIAL SERVICES

Handles the processing of vehicle titles with precise accuracy and all activities related to the title/lien perfection unit. Coordinates and acts as a liaison between FDI Collateral Management, Custodian Bank and SFS/FIFS to ensure all auto titles problems are resolved. Maintains quality control of current title status reporting ensuring that all exposed titles are handled according to established policies and procedures.

Research vehicle titles and resolves issues in a timely manner.

Meets company timelines in processing titles and resolving titling issues. Understands and follows corresponding state title processing guidelines. Performs administrative duties such as data entry, filing, copy and other duties associated with documentation. Reviews title report regularly to ensure timely and thorough follow up and recommends additional activity when warranted. Refers unresolved titling issues timely to manager for action. Maintains log for control of the original title and loan contract. Reviews all lien release documentation prior to obtaining management signature. Assist other departments with the handling of more difficult accounts and fields title-related questions. Identifies training needs and makes recommendations to manager. Responsible for the follow-up of loans that require repurchase letters and escalates any outstanding repurchasing issues to management. Complies with all company policies and procedures. This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth. Treats all contacts in a courteous and professional manner.

January 2022 – February 2023

Customer Service Agent • JETBLUE AIRLINE

Assisted guests with check-ins, account inquiries and any additional services needed.

Greeted guests upon arrival and helped. Maintained consistent positive customer feedback. Investigated guest challenges and sources of dissatisfaction to offer timely resolution. Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles. Coordinated with ramp agents to successfully store, remove, and transport customer baggage. Used the airline computer system to create airline tickets and boarding passes. Verified identification and travel documents to efficiently board passengers for on-time departure. Operated specialized weighing and screening equipment to weigh and screen passenger luggage. Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources. Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills. Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities. Monitored social media and online sources for industry trends. Maintained an excellent attendance record, consistently arriving to work on time. Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.

January 2019 to January 2022

Guest Service Agent • SPIRIT AIRLINES

Assisted guests with check-ins, account inquiries and any additional services needed. Greeted guests upon arrival and helped. Maintained consistent positive customer feedback. Investigated guest challenges and sources of dissatisfaction to offer timely resolution. Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles. Coordinated with ramp agents to successfully store, remove, and transport customer baggage. Used the airline computer system to create airline tickets and boarding passes. Verified identification and travel documents to efficiently board passengers for on-time departure. Operated specialized weighing and screening equipment to weigh and screen passenger luggage. Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources. Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills. Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities. Monitored social media and online sources for industry trends. Maintained an excellent attendance record, consistently arriving to work on time. Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.

August 2011 to April 2020

Coordinator • HOUSTON SOCCER FOR SUCCESS

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning. Managed quality assurance program including on site evaluations, internal kids, and customer surveys. Monitored social media and online sources for industry trends. Devoted special emphasis to punctuality and worked to maintain outstanding attendance records, consistently

arriving to work ready to start immediately. Received training and certification from US Soccer Foundation to represent the brand, explain technical functions of mobile devices and guide product selection by customers. Developed team communications and

information for team meetings.

References

Available upon request.

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