Data Entry Customer Service

Eugene, OR ***** 512-***-**** ****.*******@*****.***

DAWN R PERRY

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

PROFESSIONAL

SUMMARY

SKILLS Proficiency with email

platforms (e.g., Gmail &

iCloud Mail)

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Knowledge of fax

machines, printers and

scanners

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Word processing software

(e.g., Microsoft Word &

Google Docs)

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Spreadsheet software

data entry (e.g., Microsoft

Excel)

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● Database management

Scheduling with digital

calendars

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● Customer service

Negotiation and Phone

etiquette (for answering

phone calls)

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Editing and proofreading

documents

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Inventory and supply

management

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ENROLLMENT REPRESENTATIVE (TEMPORARY POSITION) 10/2023 to Current Pacific Source Healthcare Services, Springfield, OR PRIVATE NANNY (TEMPORARY POSITION) 02/2023 to 10/2023 The Jacques Family, Eugene, OR

WORK HISTORY

Enter data for new and existing members from election forms and electronic files, with a high level of speed and accuracy.

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● Review data entry and accurately fills out Group Set-Up Checklist. Generate documentation from our processing systems to send to the group after set-up is completed.

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● Update group information in multiple databases such as Excel, OnBase, Hive, Wex, Citrix Answer telephone questions from internal and external customers regarding group setup processing procedures and status on specific elections. Provide support with the department phone queue as needed.

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Work closely with Sales staff on set-up issues and with billing area to support ongoing plan administration.

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Worked with parents to develop and implement discipline programs to promote positive behavior.

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● Provided developmentally appropriate activities for special needs child.

● Prepared healthy, age-appropriate snacks and meals.

● Monitored schedules to maintain sleeping, eating, and school schedules for child.

● Built positive and nurturing environments to support child's social and emotional growth. ACCOUNTS PAYABLE CLERK (TEMPORARY POSITION) 10/2022 to 01/2023 BELFOR Property Restoration, Springfield, OR

VOLUNTEERING 03/2022 to Current

Habitat For Humanity, Eugene, OR

SCREEN PRINTING DEPT. LEAD 09/2021 to 10/2022

PA Distribution, Springfield, OR

INSTACART SHOPPER 05/2019 to 12/2021

Instacart

VETERINARY TECHNICIAN/OFFICE ADMINISTRATOR 03/2017 to 07/2020 Austin Heart Vet LLC /CVCA, Austin, TX

● Managed and responded to correspondence and inquiries from customers and vendors. Created detailed expense reports to facilitate reimbursement for business expenses incurred.

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● Tracked financial progress by creating quarterly and yearly balance sheets. Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

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● Audited timesheets and payroll records for accuracy using QuickBooks. Support engaging, fun, and smooth-running events by helping with organization and planning.

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● Assists with special events and programs.

Communicates with staff members to stay informed about volunteer opportunities and events.

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Provides administrative support to department leads to help organize events and fundraisers.

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Take active role in educating the public about low income housing opportunities specifically during local event tabeling.

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● Create educational materials to convey important information to service recipients.

● Assists clients with obtaining housing, employment and support resources.

● Successfully managed production activities so all orders were shipped on time.

● Planned, directed, coordinated and assigned workers to meet production schedules. Trained new employees on using an 8 color screen printing press as well as how to print on various textiles.

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● Oversaw efficient inventory stocking and supply rotation.

● Loaded and unloaded orders at customer's homes or locations. Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

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Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

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Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

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Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

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Assisted veterinary cardiologist with echocardiograms, routine cardiac related surgeries/procedures such as, pace maker placement, balloon valvuloplasty and pericardial taps, administered and maintained general anesthesia for high risk cardiac patients, maintained detailed logs during anesthetic procedures, performed taking vitals, EKGs,

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OFFICE ADMINISTRATOR (TEMPORARY POSITION) 09/2016 to 02/2017 Texas, Controls LLC, Georgetown, TX

VETERINARY TECHNICIAN 05/2014 to 08/2016

Heart of Texas Veterinary Specialty Center, Round Rock, TX placed holter monitors, acquired blood samples for cardiac specific diagnostics, maintained and operated surgical and echocardiology equipment, educated clients on common cardiac diseases and took accurate and detailed patient history Office: Checked patients in and informed doctors of patient arrivals, prepared letters, prescriptions and memos, received faxes and prioritized emails, answered phones, ensured all lab results were transferred to the appropriate cardiologist, scheduled patients for appointments, ensured all office supplies were reordered in a timely manner, prepared daily agendas for doctors, maintained an updated database with patient/client history, prioritized office operations, created estimates and charged out clients after each visit using Vet Blue (Salesforce), Excel, Microsoft Word, Cornerstone and Quickbooks.

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Tasks included payroll processing, parts and ordering, inventory, invoicing, data entry, basic graphic design for HVAC controls, facilitating customer inquiries over phone/email and managing calendar for controls engineer, including meetings/ appointments/travel arrangements using Excel, QuickBooks, Microsoft Office Suite, Microsoft Word, SalesForce and Photoshop.

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● Internal Medicine /Emergency

Duties included setting up and performing CT scans, setting up for procedures using endoscopes as well as maintenance of scopes, identifying specific chemotherapy protocols and safely administering IV, IM and oral chemotherapy, performing various lab tests using, Heska and Idexx lab machines, administering and maintaining anesthesia during procedures as well as assisting veterinarian, carrying out various, detailed treatment protocols such as for DKA patients as well as blood typing/cross-matching blood for blood transfusions, educating clients specifically on CHOP protocol and what to expect after their pet receives chemotherapy

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Well versed in triaging patients, identifying emergencies and carrying out specific emergency protocols

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Office: Scheduled patient appointments, collected a detailed patient history, created estimates and sent out reminders using Cornerstone and Salesforce software.

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Coursera

UX Design -Currently Holding 2 Certifications

with Google UX design On line courses since

Austin Community College, Austin, Texas

1997

EDUCATION

CERTIFICATIONS ● BCS, Belfor Property Restoration - current UX design currently holding two certifications and working on 4 more to complete the program

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