Jaden Jordan

Brooklyn, NY, *****

917-***-****

ad2e4s@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer service specialist with 4+ years experience of providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Actively seeking a role within a reputable, growth-oriented organization. EMPLOYMENT HISTORY

Customer Service Specialist - Adidas, New York, NY March 2023 - October 2023

● Processing sales transactions accurately, handling cash, credit/debit cards, and other payment methods, and providing receipts.

● Addressing customer inquiries, concerns, and complaints professionally and effectively, aiming to resolve issues and leave customers satisfied.

● Keeping the store area, including display areas, fitting rooms, and seating areas, clean and organized.

● Informing customers about ongoing sales, discounts, and promotions to encourage purchasing. ● Staying up-to-date with the latest shoe fashion trends, industry news, and brand information to provide accurate information to customers.

● Working collaboratively with other sales associates, store management, and other departments to ensure a smooth shopping experience for customers. Cashier/Cook — Cava Grill Brooklyn, NY

January 2022 - March 2022

● Effectively cook and present all items on the menu in a timely manner ● Enthusiastically educate guests about menu and assemble orders as requested ● Follow recipes and adhere to safety and sanitation procedures to maintain food quality and consistency

● Maintain knowledge of critical dietary information and demonstrate proper food handling

● Restock stations and keep them clean and organized

● Maintain cleanliness of the front line, lobby, bathrooms + seating area by taking out lobby trash, bus, and clean tables and chairs.

● Operate POS register to complete customer transactions Customer Service Representative — AMC, Brooklyn, NY July 2021 - December 2021

● Serve food, beverages, and desserts to customers in a very fast-paced environment ● Prepare food such as popcorn, hot dogs, ice cream dishes, and fountain sodas ● Stock and restock items as necessary

● Ensure all sanitation procedures are followed relating to all local licensing regulations

● Answer guest questions courteously and accurately and quickly direct them to the appropriate resource

● Quickly and accurately scan tickets and check IDs

● Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests

● Enforce the movie ratings system courteously and effectively. Uphold “zero tolerance” policy in regard to ID checking.

● Clean and maintain the exterior and interior areas of the theater including auditoriums, restrooms, lobbies, concession areas, and box office areas

● Perform nightly custodial duties as necessary such as vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures

● Facilitate guests entryway and exitway of the theater. Sales Associate — Target, New York, NY

May 2020 - October 2020

● Handling purchases, refunds and returns on register by accepting payment using a credit card reader or cash register, calculating change accurately and quickly as required

● Managing and assisting customers with self check-out

● Maintaining a neat and clean store environment by stocking shelves with products and pricing items according to company guidelines

● Providing customers with product information and informing them on departments, store policies and procedures, and special offers

● Assist with maintenance of the building by sweeping, scrubbing floors and collecting trash

EDUCATION

Brooklyn Highschool of the Arts, Brooklyn, NY

● High School Diploma, June 2020

SKILLS

● Communication

● Time Management

● Problem Solving

● Leadership

● Teamwork

● Adaptability

● Customer Service

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