Project Manager Business Analyst

Gregory G. Ford 724-***-**** (home)

*** ********* ** 724-***-**** (cell)

Aliquippa Pa, 15001 ************@*****.***

20+ years overall IT experience; 10 years as a Project Manager / Product Owner and over 10 years as a Business Analyst

Experienced in multiple domains including Banking, Government, Healthcare, Insurance & POS

Software Development, Data Security, and Infrastructure project experience

Experienced in mergers and acquisitions, data cleansing and data verification

Responsible for the overall project roadmap, backlog and schedule for future releases

Proficiency in Agile/Scrum, Waterfall and Rational SDLC Methodologies

oExperience as an Agile Business Analyst and Scrum Leader

oConducted user interviews & requirement gathering sessions

oDrafted initial project Epics & User Stories\

oChaired daily standup meetings

oBacklog grooming and Retrospective meetings

oJQL Queries and project dashboards

oSprint and release planning

oStakeholder and senior management status reporting

oIssue Tracking, Change Management & Monthly Release Coordination

oUser Storyboards & Mind Mapping experience

oPerformed user training classes

Experience with multiple project tools - JIRA, Atlassian/Confluence, Clarity, Rally, SharePoint, Asana, Microsoft Project Manager, IBM Rational Tool (RUP), HP Quality Center

SQL Experience

oDevelopment of ad hoc SQL queries for test plans

oReview of new SQL code with development team

oUnit testing of queries

oDrafting new SQL tables and relational databases

Financial Analysis Experience

oInitial project cost analysis and project savings justification

oDrafted project’s Rough Order of Magnitude (ROM)

oBudget monitoring, reporting & chargeback

oHardware, Software & Staffing costs included

5+ years’ experience with all levels of SOX, HIPAA, KYC, HCCCC and Patriot Act Reporting

Configuration, installation, and production rollout of in-house & third-party software solutions

oPerformed user training sessions

oDrafted user training and new user procedure manuals

oOnsite implementation and post-production support

Mainframe, .NET and server platform experience

Test Management – Drafting test plans, performing test cycles, user acceptance testing &regression test cycles

oBuilding test cases with traceability matrix

oWriting SQL queries, sub queries for testing of individual stored procedures

Proven expertise in requirements gathering & analysis, elicitation techniques, creating detailed use cases, supporting functional requirements, user stories and acceptance criteria, documentation and conducting training sessions.

oBusiness Process Analysis & Re-engineering

oWorkflow, Risk and Gap Analysis

oData Modeling & Data Conversion

oScreen, Report Mockups, Storyboards & Flow Diagrams

oUAT test cases with requirements traceability matrix

oConducting user interviews and JAD sessions

oPrepared project folder documentation and executive status reports

Data Warehousing/CRM/Big Data/BI Tools

Expertise in creating presentations and giving user demos

oMS Project, Excel, PowerPoint & VISIO

Utilized ServiceNow, SalesForce & Sailpoint software

BNYMELLON (Insight Global) June 2023 – September 2023

Scrum Master

I was the Scrum Master for three development teams in the Wealth Management division. My teams were located both locally and offshore. I was also responsible for coordination of my team’s projects with the other development teams in BNYMELLON. My teams developed both .Net applications and supported software releases for vendor applications.

Chair the daily Scrum, sprint planning and sprint retrospective meetings.

Review user stories and sprint planning with business product owner

Research and resolve any team blockers

Report project status to senior management

Coach individual team members on Agile methodology

Review user story requirements and test plans

Responsible for the production release RFC

BioIQ May 2021 – January 2023

Senior Business Analyst/Project Manager/Scrum Leader(REMOTE)

This company was an at-home health testing company from Atlanta. My position was remote, and I was working with development teams that were offshore and in several east coast states. I was the lead BA for the entire company, and I also had several junior BA’s reporting to me for assignments. I was also the project manager for the online customer order entry portal. I had daily scrum meetings with my development staff to review ongoing requests changes and problem fixes. I also met weekly with all of the business stakeholders reviewing backlog change requests and planning the upcoming sprints and production releases. All projects were developed and managed using Agile methodology. The customer order entry portal was a .Net application with a SQL database.

The company was recently acquired by a much larger health testing company from Ireland and after the client data was migrated to their systems, all IT positions were eliminated.

•Preparing project plans

•Documenting business requirements with clients and internal business teams

•Preparing workflow diagrams and screen models using Visio

•Drafting project epics and user stories via Jira

•Maintaining the project documentation library

•Conducting user interviews and JAD sessions

•Researching production problems

•Reviewing QA test plans and UAT test cases

•Documenting user test cases and traceability matrix

•Preparing production deployment plans

•Drafting knowledge transfer documents & user guides

•Conducting project demonstrations

•Obtaining end user signoff

•Enforcing project SDLC policies across multiple projects.

•All projects were designed, managed, and maintained using Atlassian/Confluence & Jira

•Utilized Salesforce for new project requests

ServiceLink April 2019 – May 2021

Subordination Specialist(Pittsburgh)

I was assigned to work with several large banking clients providing lien subordination support for their refi loan borrowers. I am also aiding the Closings and Originations department with business process reviews and QA testing for upcoming software releases.

Preparing legal subordination agreements

Gathering of new loan documents

Providing status updates to the borrower, the new lender & the subordinating bank

Resolving all documentation & scheduling issues

Documenting all phases of the subordination request

ExpressMed Pharmacy Services January 2018 – March 2019

Back Office Specialist(Pittsburgh)

I provided back-office support which includes data quality analysis along with customer order fulfillment and order distribution.

Reviewed existing order fulfillment procedures for patient orders received by mail-in and phone which were used by the sales office, back office, and pharmacy staffs.

Contacted patients and physicians to verify order information and to correct any errors.

Recommended improvements to the overall order data quality before orders are being submitted to insurance to lower rebilling, inventory, and shipping costs.

Coordination of order returns or special shipments with the patient and caregivers.

BNYMellon December 2016 - November 2017

Project Manager / Business Analyst (Apex Systems – Pittsburgh)

I was responsible for the business analysis and project management working with over 400 BNYMellon application teams converting them to the new corporate privileged access data security protocol. All these applications are considered to be high priority systems that directly impact BNYMellon clients and their accounts.

Project Management, Requirements Gathering, Project Documentation, Change Management, Issue Tracking, Status Reporting, Go-Live Planning, Vendor Management, UAT Test Case w/Traceability Matrix

Performing end user interviews and JAD sessions

Interfacing with technical teams (offshore & domestic) and all lines of business

Obtaining end user signoffs

Waterfall methodology was used for this project

ServiceLink October 2015 - September 2016

Project Manager (Synergy Staffing – Pittsburgh)

I worked as a project manager for the IT Infrastructure department for ServiceLink at the Hopewell data center. I was brought in to provide project management support for network and hardware related projects that were involved in the company’s move to a new data center in downtown Pittsburgh. I also worked with numerous applications teams on new system installations, software, and hardware upgrades.

Infrastructure Project Management, Vendor Management, Issue Tracking, Status Reporting

Network Security requirements

Victory Media May 2015 – September 2015

Project Manager/Business Analyst (Pittsburgh)

I provided project management and business analysis support for several ongoing vendor web development projects and to provide production support for system issues reported by customers and the VM field sales reps. My responsibilities included requirements gathering, project planning and the creation of user stories.

Project Management, Requirements Gathering, Project Documentation, User Demos, Change Management, Issue Tracking and Status Reporting

CMS development and release planning

Agile/Scrum Methodology, Scrum Leader

Used Salesforce for receiving updates from the customers

Mosaix Software December 2014 – April 2015

Lead Business Analyst (Oxford Solutions. -Pittsburgh)

I was a lead business analyst for several software releases 0f the client’s government health reporting system and transitioned the support of some of the older applications to other government sub-contractors.

Requirements Gathering, Project Documentation

Conducted user interview and JAD sessions.

Prepared UAT test cases and requirements traceability matrix

Interfaced with the technical development team and end user on requirements and test cases

US Investigation Services January 2014 – November 2014

Product Owner /Scrum Master (Grove City PA)

I worked as a PM for USIS in the IT PMO department. I managed the development of a new employee timekeeping and tracking system for the Support Services department along with the installation of several .Net vendor software solutions for Security Clearance group. During my time at USIS, all my projects were done using Agile methodology. I also trained the USIS IT staff and business users in basic Agile/Scrum methodology and techniques.

Project Management, Budgeting, Requirements Gathering, Project Documentation, Change Management, Issue Tracking, Status Reporting, User Documentation & Training, Go-Live Planning, End User Interviews, Screen Modeling

Conducted daily Scrum Meetings and Project JAD sessions.

New product development and existing product release planning

Test Management – Drafting test plans, performing test cycles, user acceptance testing, regression test cycles and traceability matrix

Agile/Scrum Methodology, Scrum Leader & Scrum Coach.

Information & Network Security requirements

Responsible for reporting all HIPAA violations and data breaches

All projects were designed, managed, and maintained using Atlassian/Confluence & Jira

M*Modal May 2013 – August 2013

Senior Business Analyst (Pittsburgh)

I was the Senior Business Analyst assigned to the Catalyst 2.0 product development project documenting all new Epics, user stories, tasks, and requirements for the CDI Workflow J2EE application scheduled for December 2013 release.

Requirements Gathering, Change Management, Issue Tracking, User Documentation, QA Testing, Agile/Scrum

New product development and release planning

Management Science Associates February 2013 – May 2013

Business Systems Analyst(Pittsburgh)

Business Systems Analyst working in the Information Management Systems department assigned to support various client data conversion related projects for the corporate data warehouse application.

Requirements Gathering, Project Documentation

UPMC Healthcare August 2011 – September 2012

Project Manager / Business Analyst (Pittsburgh)

I was the project manager assigned to the development of the TeleHealth .Net and IPhone applications. This application allowed doctors to monitor their patients remotely through a Skype-like environment. They were also able to view the patient’s test results and medical record, along with consulting with other doctors during the same online patient appointment. The TeleHealth project included multiple project sprints and releases and was performed using the Agile methodology.

Project Management, Requirements Gathering, Change Management, Issue Tracking, Status Reporting, Go-Live Planning

Test Management – Drafting test plans, performing test cycles, user acceptance testing, regression test cycles and traceability matrix

Conducted end user interviews and team JAD sessions

Chaired the daily Scrum meetings for multiple projects

Financial analysis and project cost justification

All projects were designed, managed, and maintained using Atlassian/Confluence & Jira

Agile/Scrum Methodology, Scrum Leader & Scrum Coach.

BNYMellon February 2011 – July 2011

Business Analyst (Modis – Pittsburgh) October 2012 – December 2012

Business analyst assigned to the BNYMellon IT Security department documenting the overall process for granting system access for new users and new employees to any of the BNYM business systems. The project involved converting BNYMellon’s SOX1 applications to the new online security & provisioning system.

Requirements Gathering, Project Documentation, Business Process Analysis

Interfacing with business users (foreign & domestic) and all lines of business

UPMC Healthcare April 2010 – November 2010

Business Analyst (ImpactCSI -Pittsburgh)

Business analyst & technical requirements writer for the UPMC HealthPlaNET data warehouse system.

Requirements Gathering, Project Documentation, SQL

Responsible for HIPAA & HCCCC reporting

ThermoFisher Scientific October 2009 – April 2010

IT Analyst/Project Lead (Testa Consulting – Pittsburgh)

IT analyst and project lead assigned to the Order Entry/Order Management mainframe system. My projects consist of a series of screen changes, exception reports and file extracts for ThermoFisher’s domestic & international customers.

Requirements Gathering, Project Documentation, QA Testing, Production turnover & support

BNYMellon September 2008 – July 2009

Project Manager (R. J. DePaul -Pittsburgh)

Project manager/PMO on the BNYMellon Migration & Integration team responsible for multiple network and infrastructure related projects in support of the data center migration project.

Infrastructure Project Management, Vendor Management, Issue Tracking, Status Reporting

Highmark August 2006 – August 2008

Senior Business Analyst/Project Lead (SDLC Partners – Pittsburgh)

Senior business analyst assigned to the ID Cards group on the HIDS Web - PowerBuilder to Java project and the HIDS Card Audit project. This data warehouse system stores the client’s health insurance and plan deductible information. I was also a project lead in the Sales & Marketing Systems area working on multiple software releases for the Integrated Customer Information System (ICIS). This data warehouse system had over 50 tables and contained the client’s current health plan information & plan history.

Requirements Gathering, Project Documentation, Change Management, Issue Tracking, Status Reporting, End User Interviews, Team JAD Sessions

Drafting new SQL queries with the development team.

Writing SQL queries to extract test cases

Drafting test plans, performing test cycles, UAT test cases w/traceability matrix, QA & regression test cycles

End User Training Documentation

Duquesne Light July 2005 – August 2006

Business Analyst (Innovative Decisions Inc. – Pittsburgh)

I worked as the lead business analyst on a project to analyze the existing DQE Workplan Management system and to design/develop a new system that would integrate all the Duquesne Light’s work management, project scheduling, financial budgets, and manpower costs into a new SQL data warehouse. This was a .Net application that was accessible to both DQE office and field teams.

Requirements Gathering, Project Documentation, User Documentation, User training

Test Management – Drafting test plans, performing test cycles, user acceptance testing & regression test cycles

Drafting of the new SQL database and related tables

Software rollout & release planning

PNC Bank

Project Manager/Product Owner- Pittsburgh 1997 - 2005

Team Leader/ Systems Analyst 1989 - 1997

I managed the Customer Information File & Patriot Act development teams with an average of 10 to 15 IT projects being active at one time. I supervised a development team 8 full time & 3 contract employees. This data base included all the customer’s personal and business accounts. This data base was used by both the sales and marketing departments for analysis of products by region and to improve communications with the individual account holders. This data base had over 20 system interfaces and was used by every department and branch. I was also responsible for working with all the line-of-business users to develop new project requirements, the scheduling of resources, coordination of project timelines and all executive status reporting. I was also directly responsible for the migration of 10 acquired bank’s customer & account data to the PNC platform. The bank acquisition projects included the conversion of data to PNC standards and mapping the data to the appropriate system. Due to the conversion and cleansing of the data before the actual live conversion, the rejection rate of the acquired accounts was lowered to less than 1%.

Project Management, Budgeting, Requirements Gathering, Project Documentation, Requirements Traceability Matrix, End User Interviews, Team JAD Sessions, Change Management, Issue Tracking, Status Reporting, Vendor Management, M&A financial analysis and overall project cost justification

All projects were designed, managed, and maintained using Clarity & Rally software

Test Management – Drafting test plans, performing test cycles, UAT & regression test cycles

Agile/Scrum & Waterfall SDLC, Scrum Leader & Scrum Coach.

Deposit, Loan & Credit Card product development and release planning

Interfacing with 40+ corporate business systems and all retail lines of business

Information data security and compliance with all federal banking regulations

ATM, Retail branch, Back Office & Call Center support

Tier-1 banking application requiring 24x7 on-call support

Responsible for working with Compliance department on all SOX, KYC & Patriot Act reporting

Education: Penn State - AS degree in Computer Science

References:

oJack Quinn

o718-309-6448

*****.*****@*********.***

oRelease Manager

oAldo Perez

o412-721-1476

***********@*******.***

oSenior VP of Development at BioIQ

oTheresa McWhorter

oBNYMELLON product owner

o407-694-7009

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