Summary of Qualifications

*+ years of experience in food services industry, demonstrating customer service and conflict resolution skills by resolving issues and challenges presented by patrons

Inclusive customer service and team-working skills demonstrated through interacting with potential customers; ability to build rapport with stakeholders and individuals from diverse cultural backgrounds

Valid Ontario “G” Driver’s License and access to a reliable vehicle

Technical Skills: Advanced proficiency in Microsoft programs (Teams, Office)

Languages: Fluent in written and oral Farsi and English

Education and Certification

Bachelor of Applied Science, (BASc): Public Health and Safety Sep 2020 – Apr 2024 Ryerson University, Toronto, ON

CIPHI membership, CIPHI Ontario Oct 2023– Present

Work Experience

Quality Assurance Technician, Plats Du Chef Concord, ON May 2022 – Jun 2023

Engaging in monthly GMP audits, reflecting good manufacturing practice for ensuring that products are consistently produced and controlled according to quality standards

Performing plant sanitation and pre-operational checks(Allergen and ATP swabs, environmental and air sampling, visual checks)before beginning of production

Product Hold Procedures including placing questionable product on Hold, monitoring the on hold procedure and ensuring compliance with positive release procedure

Providing high quality finished product through inspection to ensure compliance with product specifications by checking heights, color and other attributes of finished product

Ensuring to report any deviations to HACCP coordinator and implementing corrective action immediately

Banquet Server, Copper Creek Vaughan, ON Nov 2021– Apr 2022

Working with a team of 3-5 people by organizing accommodations for our guests, conducting safety protocol training sessions and guiding prospective employees through the onboarding process

Collaborating with 6 kitchen staff members regarding customer orders and food allergies to ensure an efficient workflow and an inviting work environment is being established

Cashier and Customer Service Representative, FreshCo Vaughn, ON Jan 2021– Aug 2021

Helping customers locate and select appropriate merchandise throughout the store and offering assistance to help find necessary store items they are specifically looking for

Training new cashier employees on the function of the cash register and mentoring them on how to approach customers in the store when cashing them out

Maintaining a clean checkout area throughout and before finishing off a shift for customers and other employees

Volunteer Experience

Outreach Associate, Public Health Outreach Group, Toronto Metropolitan University Jan 2021– Apr 2021

Promoting services and resources: Exercise classes and flu vaccination clinics, available to Toronto students on- and off-campus by conducting tabling outreach sessions