Assistant Property Manager Front Office
Resume:
Tammy Waller
Springfield Georgia
*******@***.***
Seeking a position as a leasing professional within your organization that will challenge my sales and marketing experiences to increase budgeted profitable goals. Authorized to work in the US for any employer
Work Experience
Assistant Community Manager
WORK Winn Management - Washington, DC
May 2017 to April 2023
• Maintain high occupancy and assist with the operation of the property
• Monitor the delinquency and send out notices for all delinquent accounts.
• Worked in the capacity of the PM absence.
• Assist with monitoring the upkeep of the property and the curb appeal.
• Schedule re-certification interviews, send out 120-30 days for upcoming re-certifications.
• Schedule appointments for upcoming tours.
• Ensure that the model apartment was in show able status prior to tours.
• Assist with lease signing and lease renewals.
• Maintained and organized resident files to ensure the property is in compliance.
• Implement marketing and economic information for competitive analysis.
• Completes lease form or agreement and collects rental deposit.
• Provides support to a diverse group of residents and build good rapport with the community.
• Plan and coordinate on-site social recreational activities. Community Coordinator (Paul Laurence Dunbar)
Greystar Management - Washington, DC
September 2013 to May 2017
• Ensured excellent customer service in the daily management of the community.
• Managed renewals and active leases tracked expirations for timely notices to be sent to residence.
• Plan and coordinate on-site and off-site social activities.
• Support the leasing team with, qualifying applicants, tours, and insured all move-in paperwork was accurately prepared.
• Developed a strong a productive relationship with management and the residents of the community. Front Office Manager
Choice Hotels International - Washington, DC
October 2008 to January 2010
• Responsible for the operation of the front office departments to include Guest services, Concierge, Bellman and Shuttle Service.
• Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner.
• Supervised a staff of 15 guest service employee.
• Ensured all employees were properly trained, knowledgeable and provided excellent guest service.
• Assisted with the daily administrative duties of the hotel.
• Manage overall event operations.
• Manage transport plans.
• Administered event material and delivery schedule.
• Manage reserve procurement for events.
Front Desk Supervisor
Marriott International Hotel - Washington, DC
August 1998 to December 2009
• Responsible for the oversight of nine employees daily.
• Completed employee performance appraisals.
• Determined the daily sell strategy utilizing reports or arrivals and departures.
• Operated the Marriott Automated Reservation System Hotel Accommodations (MARSHA) to resolve reservations discrepancies as well as get the availability of area hotels.
• Completed all daily checklists, and reviewed the daily reports, logs and list.
• Answered questions from visitors of the area, guest and potential long-term residents of the hotel. Education
AA in Administration of Justice
Danville Community College - Danville, VA
February 1989 to June 1991
Skills
• SKILLS Proficient in One-Site
Boston Post Software
Microsoft Office Suite
Strong Organizational Skills
Excellent Written and Verbal Skills (10+ years)
• Guest Services
• Office Administration
• Property Management
• Yardi
• Fair Housing Regulations
• Office Management
• Property Leasing
• Microsoft Outlook
• Data entry
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