Valdon R. Daniel, II

**** **** ** **********, ** 07060

Cell: 856-***-**** Email: ad2e47@r.postjobfree.com

Professional Objective:

Dedicated and results-driven professional with over 15 years of experience in logistics, retail, and warehouse management, seeking to leverage my expertise to drive operational excellence and profitability in a senior-level management role.

Professional Experience:

Amazon.com, New York, NY June 1, 2021 to November 2023

Senior Business Coach

● Provide comprehensive business support and strategic consultation to Amazon Last Mile Operations in the Northeast Region

● Advise and collaborate with Delivery Service Provider (DSP) Contractors, offering guidance on operational efficiency, performance improvement, contract renewals, and offerings

● Collaborate with Amazon project teams to offer business insights and create stronger products ● Monitor key performance indicators (KPIs) to identify areas for enhancement and develop action plans ● Successfully trained International Business Coaches how to onboard and launch AMXL DSP in Canada ● Actively engage in cross-functional teamwork with internal stakeholders to find effective training material that improve the DSP and Business Coach onboarding experience

● Partner with Regional Fleet Manager to identify potential Fleet obstacles and solutions for XL who are aiming to establish and maintain the highest readiness standards across all operations.

● Increased the number of Quality DSPs by 20% over past 6 months in the Northeast Region ● Successful launched 12 DSPs and 4 stations

Amazon.com, Carteret, NJ June 1, 2020 - June 1, 2021

Operations Manager

• Lead and supervise a team of Area Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the Fulfillment Center

• Responsible for the overall safety, quality and performance and customer experience of the shift • Carry out supervisory responsibilities in accordance with the organization’s policies and procedures • Accountability for meeting and exceeding operational goals

• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs

• Mentor, train and develop teammates for career progression and learning

• Ability to develop and share best practices across the shifts and network

Rent the Runway, Secaucus, NJ June 1, 2019 - April 1, 2020

Director of Operations

● Lead and supervise a team of managers, their supervisors and 650+ associates

● Decrease quality complaint rate from 3.2% to 2.3%

● Reduce non-value-added labor hours by 17% in one quarter

● Maintain strong working knowledge of all processes and policies

● Actively lead with safety, production, cost and quality

● Establish and meet Key Performance Indicators (Rework metric, Unit per hour UPH) ● Build strong teams and create programs/plans to improve all metrics across Departments ● Lead, mentor, train and develop a team of Senior Managers through clear and effective communication ● Create a positive team dynamic that encourages all employees in the Dream Fulfillment Center ● Develop and administer operational procedures, precisely executing activities for shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy

● Responsible for achieving all operational goals for Inbound Operations

● Drive strategic labor planning and forecasting for Inbound Operations ensuring alignment to variable cost plans ● Develop and share best practices across departments, divisions and networks

● Manage and maintain an operating budget and hit cost reduction goals

● Communicate across all levels of the operation

● Actively seek, design, implement and monitor continuous improvement processes for the organization ● Develop a culture of safety: leading, maintaining/enforcing safety guidelines, cleanliness and security standards

HelloFresh, Newark, NJ May 15, 2018 - May 30, 2019 Director of Operations

● Oversee and direct daily business operations for optimum efficiency

● Inventory Audit by Ernest Young scored 99.7 out 100

● Highest Engagement Score of all building in HelloFresh 89 out 100

● Improve Shipping Error from .07% to .04%

● Lead and supervise a team of managers, their supervisors and 1100+ associates

● Assists senior officers and senior staff members in the development and formulation of long and short-range planning, policies, programs and objectives

● Communicate with management teams to direct and confirm execution of company processes ● Directs and monitors department managers to accomplish goals of the operational plan and safety procedures ● Supervise management by providing feedback, positive reinforcement and suggestions to improve productivity ● Develops and establishes procedures for maintaining high standards of operations to ensure that products conform to established customer and company quality standards

● Achieves optimum employee levels with least amount of overhead and material costs to meet annual budget ● Formulates and recommends operational policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation

● Act as liaison between departments, management, subordinate levels and executive manager levels to inform personnel of communications, decisions, policies and matters affecting performance, attitudes and results ● Hire, train, develop the team, evaluate staff and take corrective action in accordance with company policy ● Ensures compliance with current federal, state and local regulations. Consult with HR as appropriate ● Identifies, recommends and implements changes to improve workplace safety, productivity and reduce costs

HelloFresh, Newark, NJ July 1, 2017 - May 14, 2018

Associate Director of Operations

● Identify problems in manufacturing and brainstorm continuous improvement strategies for the DC ● Improved Receiving Schedule resulting in 50% efficiency in offloads, and Develop Receiving Key Performance Indicator (Unloading metrics)

● Inventory Audit by Ernest Young score 98% out 100

● Develop Visual Management system improve shipping efficiency by 25%

● Collaborate with the Dir. of Operations to develop an operations improvement road map with other DC directors ● Lead and supervise a team of managers, their supervisors and 450+ associates

● Share and exchange operational best practices with the (associate) directors of our other DCs ● Develop and administer operational procedures for all production and supporting processes ● Develop and maintain a safe work environment

● Be responsible for achieving all operational goals and drive strategic planning and forecasting ● Reward and recognize performance and execute on progressive discipline, as needed ● Mentor, train and develop teammates for career progression and learning

● Develop and share best practices across the shifts and network

● Create a positive team dynamic that encourages all employees in the distribution center to provide feedback, drive change within the facility, adapt to the ever-changing business and focus on the customer experience ● Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery, while growing and expanding capabilities that meet warehouse mandatory requirements

Wal-Mart Stores Distribution Center, Mount Crawford, VA October 1, 2014 - June 15, 2019

Assistant General Manager

● Responsible for a 1.8 Million square foot DC with over 500 headcounts

● Improved Associate Engagement Survey Results from 48% to 70%

● Increased Staffing from 582 to 951 with a reduction in turnover

● Improved Cases per hour (productivity 15%) over the course of 1 year

● Communicate with individuals or groups verbally and/or in writing (customers, suppliers, associates) ● Drive, develop, and implement the business plan for area of responsibility to achieve facility goals ● Forecast and follow up on staffing, workload and performance results to meet business demands ● Investigate and ensure associate, customer and supplier concerns are resolved

● Manage budget and assigned financial aspects

● Monitor and ensure facility-wide compliance with Logistics and company quality and safety standards, Food Safety policies, procedures and directives

● Supervise and manage associates and leaders in area of responsibility

Sam’s Club, Langhorne, PA November 9, 2012 - October 1, 2014 Club Manager

● Created budgets for sales, expenses, and wages and monitored club indexing; making sure budgeted numbers are achieved, and ensuring department staffing levels are within company guidelines ● Ensured compliance with Company and legal policies, procedures, and regulations for a Facility ● Provided supervision and development opportunities for 145 Associates

● Responsible for driving 65 million dollars in sales

● Models, enforces, and provides direction and guidance to Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards

U.S. ARMY (in support of Iraqi Freedom), Ft. Dix, NJ

Training Officer – 78th Training Brigade

● Served as the Operations/Training Officer for the 78th Training Brigade with a staff of 122 ● Established, managed and implemented 6 Observer Controller Training Academies

● Design, engineer, manage and implement 437 training events to develop Reserve units in preparation for deployment to Iraq and Afghanistan

● Developed internal and external training programs to prepare 7,700 soldiers for deployment ● Assisted in planning/executing 3 Training conferences and led teleconference calls for over 125 units ● Responsible for overseeing all training facilities, ammunition, vehicle requests, maintenance, distribution of resources and all safety related issues

● Responsible for briefing Generals and other high-ranking officers

U.S. ARMY ROTC Rutgers University, New Brunswick, NJ August 1, 2009 - November 1, 2012 Executive Officer – Lieutenant Colonel

● Assumption of command in the absence of commander

● Managed all aspects of executing assigned battalion mission

● Oversaw and Manage ROTC budget

● Developed quality training, evaluation and preparation for commission into the U.S. ARMY ● Developed policies and standard operating procedure for the battalion

Asst. Professor of Military Science

● Trained cadets (students) on weapons, tactic and physical fitness

● Trained cadets on defense concepts and geopolitical affairs

● Developed techniques in leadership and management

● Prepared students for commission as officers

● Counseled cadets on progress, areas of improvement and long-term goals

● Evaluated cadets on strengths and weaknesses

Military Schools

Intermediate Level Education (ILE) Combined Army Exercise Course

Bradley Fighting Vehicle School Quarter Master Advance Course

Airborne School Infantry Officer Basic Course

Military Intelligence Officer Transition Course Ranger School

Military Awards

● Meritorious Service Medal (2009, 2011, 2013)

● Army Commendation Medal for Outstanding Job Performance (‘08, ‘02)

● Army Achievement Medal for Outstanding Job Performance (‘03, ‘00,’93) ● Reserve Officer of the Year ‘02

Professional Awards and Certifications:

● Black History Month Citizenship Award

● Superintendent’s Award for Excellence

● Employee of the Year for Gloucester Township School District

● Proclamation made for “Valdon Daniel and Men of Distinction Day” in Gloucester Township, NJ ● Received Emmy: Best Community Service Project (Men of Distinction)

● Numerous Sales related awards and recognition

Education:

December 1991 Bachelor of Science Degree: Mathematics Paine College - Augusta, GA

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