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Customer Service Sales Manager

Location:
New Braunfels, TX
Posted:
January 03, 2024

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Resume:

Loyd Edwards

***** **** **.

Adkins, Texas ****1

ad2e3r@r.postjobfree.com

210-***-**** cell

Qualifications

An accomplished manager & sales professional, with over 20 years of experience focused on Expertise in driving new business through key accounts and establishing strategic business partnerships to increase company revenue.

Experience

Olive Branch Staffing LLC

San Antonio Tx

District Manager

Jan-17 / Present.

• Over-seen 6 offices, Full Cycle Recruiting, office management, payroll and billing, sales/business

Development, and positive Clients’ relations with excellent customer service.

•Developed recruitment strategy to ensure sufficient resources to meet client needs.

•Job posting, Phone screening, and Career site database searching.

•Screened and reviewed for Criminal history, Age requirement, Right to work in U.S.

•Conducted employee orientation of protocols, benefits, and Statement of Understanding.

•Administered safety orientation training and programs.

•Administered drug screen, background check, MVR, reference check as required.

•Developed employee recognition and retention strategies.

•Processed and distributed employee payroll for 130 + employees.

•Documented employee status and performance in staffing software to reduce loss of protested unemployment claims.

Synergy Resource Group

San Antonio TX

2006- Dec-2017

Vice President of operations / Sales Manager

Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads.

Work with Account Managers to identify top accounts, target skill sets, key marketing segments, and to assess clients' staffing requirements.

Keep accurate, thorough documentation on contracts & candidates with tracking system, actively build and manage relationships with healthcare professionals as well as government representatives.

Develop and execute recruiting plans in order to achieve assigned staffing goals

Utilize a variety of recruiting methods and strategies which may include: draft and post job positions, scout qualified candidates through research, cold calls.

•Recruitment for oil and gas companies: Schlumberger, MI Swaco, E & P Wireline, Smith Bits, Halliburton, Baker Hughes, NOV, Newalta, Sanjel, Rain for Rent, FMC and numerous others.

•Full Cycle Recruiting, office management, payroll and billing, sales/business development, and building positive client relations with excellent customer service.

•Developed recruitment strategy to ensure sufficient resources to meet client needs.

•Job posting, Phone screening, and Career site database searching.

•Screened and reviewed for Criminal history, Age requirement, Right to work in U.S.

•Conducted employee orientation of protocols, benefits, and Statement of Understanding.

•Administered safety orientation training and programs.

•Administered drug screen, background check, MVR, reference check as required.

•Developed employee recognition and retention strategies.

•Processed and distributed employee payroll for 200+ employees.

•Documented employee status and performance in staffing software to reduce loss of protested unemployment claims.

Monitor and oversee various contracts to ensure compliance and customer satisfaction; consult with clients as necessary to ensure contract goals and requirements are being met.

Nesco Services

San Antonio TX.

2000-2006

District Manager/Sales Manager

Responsible for selling staffing services for light industrial, production, and medical positions for the South Texas Area (Austin, Houston, San Antonio & Corpus Christi)

Develop and maintain key accounts such as SMT Truck lines, Central Freight, Allegiance Telecom and Methodist healthcare Systems.

Managed the negotiation of individual contracts up to $755,000.

Part of a team that increased revenues by 400% in 6 months for the Houston market.

Heavy cold calling experience in the professional workforce and medical field.

Developed and presented effective sales proposals for new accounts.

Responsible for contract and price negotiations for new clients.

Responsible for the management of 16 full-time employees.

Top Hand

San Antonio, TX

1999 - 2000

Marketing Manager/Senior Account Executive

Responsible for selling staffing solutions to light industrial and medical companies in the San Antonio and Dallas market.

Generated new revenue by developing and maintaining accounts.

Development of coast-to-coast mass marketing campaign to open new offices.

Responsible for increasing hours from 500 to 2300 a week for the region.

Maintaining monthly revenue reporting for key accounts to ensure consistency.

Analyzed market conditions to target customers and penetrate accounts.

Labor Connections

San Antonio, TX

1997 - 1999

District Manager / Sales Manager

Set-up and maintained new offices for the region (San Antonio, Houston & Austin).

Responsible for billing $75,000-$80,000 per week with mark-ups of 65% - 75%.

Ranked in top 5% of company based on sales and revenue generated.

Expanded sales process to include national accounts.

Responsible for selling 12 national accounts during two-year tenure.

Responsible for recruiting, interviewing and training new employees.

Managed 6 - 40 temporary employees daily closing reports,pay-roll, orientation and safety.

Freedom Mechanical Inc.

San Antonio TX.

1992-1997

Superintendent

supervised various construction job sites and coordinated fieldwork (i.e. permits, licenses etc.).

Supervised 52 full-time employees and numerous temporary employees. Completed weekly payroll and benefits packages.

Skills Used

• Exceptional customer service.

• Strong management, business development.

• Team-building into cohesive unit.

• Knowledge of human resource procedures.

• Able to communicate effectively and tactfully (both verbally and written) to all levels, both internally and externally.



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