Customer Service Client Relations

Shanteria L Davis

*** ***** **** ******,** *****

Cell:469-***-**** Email: ad2e3k@r.postjobfree.com

SUMMARY: Dedicated and results-driven professional with a proven track record in Customer Service and Client Relations. Seeking a dynamic position where I can leverage my expertise to streamline operations, driving personal contribution, fostering professional growth, and generating substantial revenue for the company. Aiming to bring my exceptional skills in customer engagement, problem-solving, and strategic thinking to contribute significantly to the organization's success and customer satisfaction.

EDUCATION:

High School Diploma Winfree Academy Irving, TX

SKILLS:

• Administrative Skills

• Medical Skills

• Interpersonal Skills

• Attention To Detail

• Professional Conduct

• Communication

• Patient Comfort

• Crisis Management

• Problem Resolution

• Record Keeping

• Typing 40WPM

KEY ATTRIBUTES:

• Proficient in creating training modules using tools like PowerPoint, Excel, and Microsoft Word

• Skilled in organizing and managing work area records and reference documents with attention to detail.

• Experienced in checking vital signs and alerting staff during medical emergencies.

• Excellent communication skills, essential for interacting with both patients and staff effectively.

• Able to work in a team environment or as an individual contributor for the overall goals and objectives of the company/department.

• Proficient in maintaining accurate statistical records and managing contracts efficiently.

• Keen eye for detail to notice subtle changes in patient conditions and respond appropriately.

• Skilled in resolving escalated Clients/Customer calls and issues effectively.

• Experience in supervising teams of 10-20 employees, ensuring quality service delivery.

• Experienced in checking vital signs and alerting staff during medical emergencies.

• Able to adapt to changing work environments, demonstrated by handling various roles and responsibilities.

• Skilled in continuously observing patients and their environment. QUALIFICATIONS:

• Skilled in accurately measuring and recording patient vital signs, height, weight, and proficient in conducting blood glucose monitoring through finger-stick blood samples, test strips, and portable meters.

• Experienced in providing non-medical patient care assistance, such as preparing refreshments and ensuring a comfortable environment for patients.

• Skilled in maintaining cleanliness in patients’ bedside units and nursing areas beyond general housekeeping duties. Capable of cleaning and distributing equipment based on specific patient needs.

• Proficient in performing diverse work area tasks as directed by nurses or physicians, including running errands, procuring supplies, and transporting patients with care and efficiency.

• Proficient in meticulously collecting and documenting patient data, ensuring swift reporting of critical information.

• Amended work processes according to updated policy and procedures.

• Used company software to initiate and track office supply orders. WORK EXPERIENCE:

On time Kreations Patient Sitter Desoto, TX

Amynta Group Dealers Service Assistant Bedford, TX Silver Leaf Resorts Supervisor North Richland Hills, TX

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