Peggy A. Flynn

Kenosha, Wisconsin - 262-***-**** - ad2e35@r.postjobfree.com

HIGHLIGHTS

• EPIC EHR, Merative PACS/RIS radiology systems, and Exprivia eRIS training and experience

• Revenue Generation - Financial Oversight - Inventory Control - Employee Relations - Talent Development

• Customer Service - Resourceful Problem Solver - Competent Communicator - Motivational Leader

• Over 30 Years Customer Service Experience - Casual and Elegant Dining Establishments EMPLOYMENT EXPERIENCE

Ascension Wisconsin Health Center - Racine, Wisconsin January 2023 – Present Patient Services Representative (Merged from Premier Radiology)

• Assisted with the merger of Premier Radiology to Ascension Wisconsin Health Center.

• Supported the transition of computer systems from Merative RIS radiology systems and Exprivia eRIS to Merative PACS systems and EPIC EHR.

• Continued continuity of patient care as established by Premier Radiology through the transition to Ascension Wisconsin Health Center, including coordinating all aspects of patient scheduling, including creating initial and follow-up in-person or virtual visit appointments; rescheduling, canceling, and managing self-scheduled appointments to meet patient care needs and optimize provider schedules.

Premier Radiology - Racine, Wisconsin August 2023 – January 2023 Patient Services Representative (Merged to Ascension)

• Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling, and managing self-scheduled appointments in a fashion that meets patient care needs and optimizes provider schedules.

• Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening.

• Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.

• Enrolls patient on patient portal and explains its attributes, benefits, and recommended use.

• Requests, confirms, and validates interpreter services.

• Greets patients and completes check-in process. Directs and assists patients with completion of appropriate paperwork.

• Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider.

• Manages appointment queues (Ex. future appointment orders; cancellation list; wait list).

• Manages incoming referrals through clinic documentation and established tracking protocol. Facilitates communication between the clinic, patient, and insurance company, as required. Froedtert South - Kenosha, Wisconsin January 2022 – August 2023 Nutritional Services Lead

• Ensures satisfaction with high-quality food for patients, retail, and catering/special functions and assists department leadership with patient satisfaction, loyalty scores, and sanitation requirements.

• Monitors general department operations, records essential information, and assures prompt completion of work.

• Forecasts the quantity of required food for patients, cafeterias, and special functions; maintains records of meal census and food usage.

• Inspects equipment and work areas to ensure proper use, maintenance, and sanitation standards and corrects deficiencies as required.

• Utilizes established production safety and sanitation standards to ensure safe food handling techniques and prevent bacteria contamination.

• Acts as a resource to employees, including training/orienting and providing day-to-day work direction Garage Bar and Grill - Kenosha, Wisconsin January 2019 – December 2021 Customer Service Representative / Bartender / Server / Trainer

• Assisted manager in daily operations dealing with customer complaints creating alternative solutions and problem-solving as needed.

• Motivated team members by acknowledging challenging work achievements and instilling accountability while leading by example.

• Taught team members the steps of service that increased guest check averages, augmented productivity, and improved customer stratification.

• Conducted final assessment of food items before serving to clients to ensure quality maintenance and fulfillment of consumer needs.

• Management of time to provide a professional dining experience. Slip 56 Bar & Grill - Kenosha, Wisconsin April 2018 – January 2019 Social Media Coordinator / Customer Service Representative / Bartender / Server / Trainer

• Created innovative and creative marketing and advertising campaigns in various electronic and print media outlets to promote the restaurant’s various offers and increase brand awareness in the local community.

• Daily managed the social media content for the establishment, ensuring that promotions and events were marketed to the local community.

• Responsible for the booking and marketing of entertainment, charity events, community events, and private events

• Motivated team members by acknowledging challenging work achievements and instilling accountability while leading by example.

Iguana Wana Mexican Grill & Tequila Bar - Kenosha, Wisconsin September 2017 – May 2018 Customer Service Representative / Bartender / Server / Trainer

• Assisted with the hiring and onboarding process that included but was not limited to interviewing and training of staff.

• Motivated team members through acknowledgment of challenging work achievements and instilling accountability while leading by example.

• Provided coaching and counseling for staff as needed, which developed an efficient and respectful team.

• Built comprehensive training program for the front-of-house staff incorporating state safety guidelines and wage laws.

• Drove employee retention through launching motivational initiatives such as coaching and daily shift/performance meetings.

Kaiser’s Pizza & Pub - Kenosha, Wisconsin April 2009 - September 2017 Bartender / Server / Trainer

• Trained new employees on the entire workflow process.

• Assisted with catering and organizing large parties ranging from 75 to 200 people.

• Advertise, market, and recommend menu items to ensure customer satisfaction.

• Assisted manager in daily operations dealing with customer complaints creating alternative solutions, and problem-solving as needed.

• Conducted final check of food items before serving customers to ensure quality maintenance.

• Maintained the cleanliness of customer areas and food items before serving. EDUCATION

Tremper High School - Kenosha, Wisconsin - Graduated with Honors and Distinction SOCIAL & COMMUNITY INVOLVEMENT

• Girl Scouts of America- Co-Sponsor - Kenosha, Wisconsin

• Parent Teacher Association - Harbor Side Academy

• Annual Charity Fundraiser - Co-Sponsor - Various Supported Organizations

• Yearly participation in the cleanup of a local rivers, ponds, and parks

• Supporter of the Shalom Food Pantry - Kenosha, Wisconsin REFERENCES

Available on Request

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