BLANCA MARTINEZ

**** ***** **, *******, **, *****, US 469-***-**** ad2e31@r.postjobfree.com

Excellent analytical, interpersonal, and problem-solving abilities. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Senior Embedded Software Engineer with extensive experience in all phases of software development. Dedicated to learning, growing, and succeeding in [Industry]. Always looking for ways to improve processes and efficiency. MS Office

Verifying coverage

Proficient in MS Office

Schedule management

Dispatching procedures

Closing tickets

Team building

Customer service

Budgets

Routing orders

High School 2014

Naaman Forest High School Garland, TX

Dispatcher September, 2022 to February, 2023

highland crossing mesquite, tx

Customers and supervisors were informed of all emergencies, weather delays, and carrier schedule changes. Worked with management to develop new policies, procedures, and goals, as well as implement schedule and policy changes. Help drivers and transportation companies solve problems. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. cashier March, 2021 to July, 2022

Parking Management Services New Orleans, LA

Collaborated with coworkers to assist customers and [Action]. Taught new employees how to do their jobs on a daily basis. Stayed up to date on sales by reviewing weekly sales circulars and keeping track of price changes. Assisted customers by answering questions and fulfilling requests by [Action]. Helped customers by answering their questions and completing their requests. Provided a high-quality service in collaboration with the entire team. Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Payment Services Representative August, 2020 to February, 2021 DallasAutos4Less Garland, TX

Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own. Identified, researched, and resolved billing variances to maintain system accuracy and currency. Applied for more than [Number] payments each week. Solved [Type] issues, improved operations, and provided excellent customer service. Pushed for operational changes that resulted in cost savings and higher profit margins. Had an excellent attendance record and was always on time for work. Produced, distributed, and tracked more than [Number] monthly invoices for [Industry] business. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Answered [Number] calls per [Timeframe] to help customers with their questions and concerns. Contacted clients who were behind on payments to set up payment plans and discuss restructuring options. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Secretary Receptionist March, 2015 to October, 2019 Ramos & Sons Landscaping Garland, TX

Kept track of attendance, supervised volunteers, and greeted visitors at all museum events. Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department. Identified new community resources and met with [Job Title] to discuss how to integrate these capabilities into current programs. Was responsible for processing up to [number] customer orders per day. Quickly identified problems and alerted [Job Title] to any potential project delays. Kept track of everything.

Did some research.

Completed owner paperwork and gathered all necessary information, such as possible allergies, aggressive behavior, preferred food type, and contact information for the owner.

Check voice messages, emails, and faxes for client or insurance information. Schedule meetings with clients.

Maintained consistent and on-time delivery record with [Number]% of all orders arriving on time or ahead of schedule. Used Microsoft Excel to develop inventory tracking spreadsheets. ACCOMPLISHMENTS