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Customer Service Agent

Location:
Sacramento, CA
Posted:
January 03, 2024

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Resume:

Wendy Belton

**** ****** ****, *** ****

Sacramento, CA 95834

916-***-****

PROFESSIONAL SUMMARY:

Dedicated resource management customer service professional with over 35 years of experience in California State Civil Service. Solid team player with a positive and professional demeanor, emotional intelligence, analytical problem-solving mindset, and project management skills.

WORK HISTORY:

1988-2022 – California State Civil Service (retired Oct 2022)

Summary of State Service:

Seasonal Clerk, Key Data Operator, Office Assistant, Word Processing Technician, Office Technician, Secretary, Executive Secretary, Information Systems Analyst, Associate Governmental Program Analyst

Employed with the following state agencies: Student Aid Commission, Department of Education, California Department of Transportation, California Department of Corrections and Rehabilitation, California Public Employees’ Retirement System

Job duties: performed a wide variety of high level clerical office support, answered multi line phones, ordered office supplies, organized office supplies, distributed office incoming mail, supported high level CEA Chiefs for large Divisions, calendaring, filing, drafting and editing documents, ordering various software programs for large IT projects, tracking software licenses, maintaining property inventory, space planning, property controller, lead on various projects.

1982-2022

Summary of part-time retail employment

Crew Member, Grocery Clerk, Cashier, Parking Attendant, Client Service Professional

Employed with the following companies: Winco, KMart, Food Maxx, Sleep Train Arena, H&R Block

Job duties: assisted with food orders in the drive thru, rang up groceries and other goods, collecting payment. Assisting season ticket holders with finding their assigned parking spaces, accepting parking payment as car come through the toll booth, main front receptionist for tax office during tax season.

References:

Available upon request



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