Lilli Safley

Application Specialist II

Stan Co Health Services Agency

Information Technology Department - HSA

Looking to make a change in my career, excited for future opportunities, learn new skills, new opportunity, work remotely full time -a new environment, new challenges! Among other responsibilities, in the previous jobs, as a supervisor, skillful, experienced, worked with helpdesk staff. Overseeing the staffing process, created procedures, identifying the staff needs, day-to- day responsibilities. Successful in a role, opportunities, challenges are given to me, will be demonstrated the ability requirements given the opportunities to work in a new environment. An Accomplished Technology Specialist II - provide excellent desktop support, tier 2 level application support, and a high-level of customer service. Effectively plan, install, configure, maintain, and troubleshoot hardware and software systems. Experienced in LAN and Wireless environment, as well as remote environment. Voip Phones, Call Manager, Wireless Headsets I am a creative, great problem solving, attention to detail, supervised staff on previous jobs.. I was a manager of 500+ rooms, in Yosemite national park.

Application Specialist II (Changed to Technology Specialist 2023) - Stanislaus County (HSA) — March 2007 to Present _

Provide Support to Clinics & Departments with over 400 Desktops, Laptops, Wyse Terminals, iPads, other Peripherals and VOIP Phones. Manage computer equipment upgrade projects, extensive department moves, throughout the agency, closed down clinics

(TMO, CMO, HMO), and Support mobile clinics since 2020 for COVID, continues. Key Contributions:

• Hardware upgrades (new computers, laptops, ipads printers, Multi-Function Printers and voip phones) Configure, Setup, plan/coordinate, and deploy

Moves –In Charge of these Projects (CMO -HMO-TMO)inventory, equipment onsite, determined what to keep and equipment to salvage, coordinate, plan with clinic managers. Organize team of staff to assist and pull out equipment storage at a main site. Followed with transfer, keep equipment paperwork, include cost center, s/n and asset numbers of every single devices located in these clinics. Moves include other depts such as Stoddard, (EOC), Finance Dept, PH etc.

Hardware upgrades (new image OS WIN10 )MMO 15+ New PCs/Dual Monitors, Stoddard (EOC), MTU/CCS

• Provide Technical Support for END-USER staff, in a number of applications, hardware, communication devices, such as cell phones, remote users due to covid users working from home, End user support of both internal and external systems such as Citrix, Athena, Xen Desktop, Published Applications, /State WIC, GE Centricity Practice electronic medical record system, including document management

• Cisco Call Manager Administration/Configuration: model 8844/8811 etc. Add IP/Configure adding 12 Hexadecimal MAC), OR set phones to auto registration, manually, using the configuration window, Reset/ Delete Phone, Restart. And provide Technical Support, network connection, network drop to switch side

• Windows 10 –(worked with different platforms) Image/deploy desktops, laptops, Wyse Terminals and any other hardware device need it in the field

• Printer Servers (windows/Citrix environment, Tricerat)- Networked/Configure printers, create printer queues, troubleshoot

• Citrix Environment,(Citrix Studio & VMware) Troubleshoot workstation, user profiles, connection session issues VMware Web Client administrative interface hosts. creates new virtual machines and manage existing ones and their resources.

• SCCM –Configuration Manage windows based devices, OS, Integrates with Microsoft, Intune, mobile, iPads LTE devices.. pushes out software updates, programs to user’s desktops

• Active Role in transition of ITSM from Epicor to Manage Engine Service Desk

• Service Desk Programs -IT main ticketing system, create service desk tickets designed for individual department, assign to individual IT Staff, Helpdesk (tie1& tier2,) Technicians, SE, System Programmers, Network engineers, Purchasing, etc.etc. Control the workflow, build templates, intergrade Assets such as active PCs, Laptops, from AD. -Purchasing –interface

Provide purchasing recommendations for hardware technology, such as printers, pcs, iPads, surface tablets ETC Office supplies, such as mice, kbs, software, license, network hardware, Provide equipment specs, research

Provide dept mgrs. quotes,

• Inventory (a full time job in itself)

– organize, identify/maintain, priorities new/old equipment identify Asset to be salvage o Lookup assets in Oracle, to identify cost center/dept etc o Fillout Paperwork for Asset to be Salvage o Forward paperwork to asset department manager o Saved/Returned Final Form from Finance Dept to Asset Folder o Pull Asset Salvage Devices from location/Dept, (change status in Service Desk) etc o Place salvage sticker on old salvage assets o Remove data/ hard drive, Ram etc

o All steps documented on SD Ticket for individual Dispose assets easier to track down for yearly inventory o Palletize old equipment, paperwork/process is time consuming

• Worked within AD, AUPs, Transfers, policy groups, New employees access request,

• Support users with remote tools such as VPN, Remote Desktops, Portal Access and mobile environment

• Support Users Athena Program (Athena Health) patient portal. Clinicals, a full-service electronic health records, data is recorded at the point of care

• Support State programs for WIC Program WIC WISE, (add Peripherals, Camera, Scanner)

• Consult departments and end users throughout all technical phases of office moves and new clinic implementations

• Assist as helpdesk backup providing tier 1 support which includes answering helpdesk phones as well as remote end user support for desktop, hardware, and software

• User management including Active Directory password, access, groups as well as network shares access and customizations of file servers and print servers

• Asset Management/Salvage Coordination, processing of paperwork liaison between agency departments and finance

• Asset management organization by maintaining maintenance schedules for phasing out old and refreshing new assets.

• Asset management end of life both for hardware workstations, printers and monitors

• Software upgrades, refreshes, migrations to similar software

• Troubleshoot, repair, deploy and upgrade a wide variety of hardware equipment

• Provide basic network troubleshoot support, such ping devices, link speed, tone network drops, update NIC drivers,

• Desktop support for varies platform systems, Windows 7, 8, &10

• Test, install, configure, and deploy a variety of software applications

• Develop and document installation procedures for several software applications

• Responsible for tracking and purchasing entry of all IT supported systems within Epicor

• Maintain inventory tracking of IT supported systems and work order history within Epicor

• Implement various desktop software to department end users such as Dragon Naturally Speaking Dictation, Teleform, Alpha Card Software, Express Scribe, GIS, IDEA Smart Data for Audit purposes, inTemp and Amion

• Design, implementation, purchasing and SLA’s for escalation to field techs and engineers

• Purchase coordination for department office supplies, all IT purchases

• Serve as a liaison between Materials Management and Finance Departments for all phases of purchasing

• Support Faxcom Desktop Application that allows users to fax from Faxcom desktop Client through Biscom LinkedIn -Additional Skills/Training

Customer Service Problem Solving and Troubleshooting Effective Listening

Working with Upset Customers

Improving Listening Skills

Learning IP Addressing

Learning System Center Data Protection Manager

Learning VoiP and Unified Communications

Manageme Foundation

Microsoft Teams Essential

Networking Foundation IP Addressing

Networking Foundation Network LAN’s

Networking Foundation Networking Basics

Network Foundation Protocols and CLI Tools

Protecting your Network with Open Source Software

Windows10 Administration

Windows Server 2019 Install and Configuration Active Directory Wireshark VoIP

Information System Specialist (Valley First Credit Union) (Contract Pride Staff) — June 2006 to Dec 2006

• Performed network backup tapes daily, Symitar Reports, Transmission of check order through Symitar (Certigy- web base)

• Scheduled weekly, monthly and quarterly reports from Symitar System

• Download and verified daily: ATM Reports, Balances and Delinquency balance reports

• Upload, move, edit and schedule daily reports for different business, and performed a weekly shutdown on all servers

• Other duties: Checked reconciliation, download online e-Statements, submitted weekly, checks/ATM Card order, processed and verified Stanislaus County Payroll, setup CDM access (Cash Dispense Machine), Novell Console One, Setup users profile access, GroupWise users access. Create, Edit and delete Cisco IP Phones –Call Manager Phone System access.

• Troubleshoot, Configured, Setup Hardware, Wyse terminals and desktop, network printers Associate Information Analyst (DNC, Parks and Resorts) Yosemite CA — Jan 2001 to April 2006

• Manage IT Department during IT manager absence and act as primary help desk contact point on-call during off-hours and weekends

• Create Windows NT accounts and account policies, implement user rights, install and configure network printers, PCs, NIC configurations, manage network and directory files, implement data security procedures, perform backup for 12 servers and configure network protocols

• Manage seasonal operations computer setup and shutdown and created Winter Club Card for ski resorts members using WinCas Software

• Primary administrator for Novell ConsoleOne, SMS (Hotel property management system) POS, NT Manager Domain, Champs, ShopFax, IT work orders system MAGIC ticket distribution, thin client models 5700, T30, T20s, Citrix terminals, Kronos administration, POS Terminal ticket/boca printers, SMS/POS terminals installation and repairs

• Application Expert with Groupwise 6+, Novell Client, People Soft, Microsoft, TCP/IP, and DHCP Sever System Administration, MS Office 2000,, XP, IE 6, ADP, Citrix Meta Frame

• Configuration, navigation through windows 95, 98, 2000 NT, and XP data communications, application support, network protocol, and service, Network Novell Client management, and OS Installation, Basic OS commands and concept file management, print manager, embedding, customizing windows, troubleshoot software faults using diagnostics tools

• Proficient in the installation, troubleshooting and repair of Multiple Peripherals. Identify components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use lab tools, knowledge of and practice lab safety precautions

• Manage seasonal operations computer setup and shutdown and created Winter Club Card

• Responsible for the procurement, installation, repair, maintenance, upgrade, replacement and disposal for over 250 computers and over 200 network printers and peripherals including their software applications on wide area, and local area network at our Yosemite National Park operations while supporting our Tenaya Lodge Resort, Sequoia National Park and Fresno Regional headquarters IT Needs

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