Adrian Rivas

Milwaukee, WI *****

ad2e0z@r.postjobfree.com

+1-787-***-****

1. Customer Service

2. Medical Billing Administrator

3. Retail Associate

4. Sales Associate

Work Experience

Sales Associate/Optician

Eyes on the lake - Milwaukee, WI

September 2023 to January 2024

• Medical Billing

• Auditing.

• Check to ensure that appropriate changes were made to resolve customers problems.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Insurance verification, pulling and verifying insurance benefits and limitations for customers.

• Front desk/ receptionist duties, such as, greeting customers/patients, answering inbound calls, making outbound calls. Scheduling patients for medical appointments.

• Handle and provide schedules for the daily assessment of the company.

• Sales associate, assisting customers with proper selection of medical devices for both a practical use and personal style.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Review insurance policy terms to determine whether a particular loss is covered by insurance.

• Solicit sales of new or additional services or products. Customer Service Representative

CRISIS PREVENTION INSTITUTE - Milwaukee, WI

April 2022 to September 2022

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Order tests that could determine the causes of product malfunctions.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

• Review insurance policy terms to determine whether a particular loss is covered by insurance.

• Solicit sales of new or additional services or products. Customer Service Representative

CITY OF MILWAUKEE UNIFIED CALL CENTER - Milwaukee, WI January 2018 to March 2022

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Order tests that could determine the causes of product malfunctions.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Refer unresolved customer grievances to designated departments for further investigation.

• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

• Review insurance policy terms to determine whether a particular loss is covered by insurance. Retail Sales Associate

FLORMAR - Puerto Rico

October 2014 to October 2015

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Solicit sales of new or additional services or products.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Education

High school diploma

Pablo Casals - Bayamon

August 2006 to May 2013

Skills

• Efficient, Active Listening skills, Work great under pressure. Problem Solver, Fast Leaner, Team Player, Proactive.

• Order Entry

• Account Management

• Data Entry

• Bilingual (10+ years)

• Medical Billing

• Cold Calling

• Medical Records

• Office Management

• HIPAA

• Medical Terminology

• Medical Coding

• Insurance Verification

• Medical Scheduling

Languages

• English - Fluent

• Sp - Fluent

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