Customer Service Call Center
Resume:
Palm Coast, FL *****
************@*****.***
Qualifications: Highly-motivated self-starter with ample experience in customer service relations specializing in collections. Works well under pressure, punctual, reliable, excellent communication skills, team player, trouble shooter and problem solver.
Work History
January 2021 – September 15, 2022
Publix
Bakery Clerk: assist customers, packaging bakery items and extensive cleaning in the department. October 2020 – April 2021
Hungry Howie’s
Pizza Delivery Driver also took phone and front counter orders. Occasionally made pizza and salads. January 2019 – August 2020
Alliance Data
Customer Service Representative for inbound call center for various private label credit card companies. Provided superior customer service satisfaction and answered in depth account questions. I helped customers to understand their bills and transactions as well as arranging payment plans. Maintained customer profiles ensuring compliance with all state and federal regulations regarding customer confidentiality.
July 2009 - December 2018
Weinstein Karp & Associates Collection Agency (formally National Attorney Collection Services)
Senior Collection Agent: Payday loan assistant negotiator. Responsibilities included maintaining accounts, outgoing calls, and developing relationships with debtors, creating payment plans, using promise sheets to follow up on payment plans.
May 2007 - June 2009
American Express Business Travel
Travel Counselor: Provided excellent customer service to both domestic and international clients in all aspects of travel reservations including air, car and hotel, and limousine services in a timely and efficient manner. Built successful customer relationships, while maintaining the required level of proficiency and expediency. Served on Employee Action Team 2008. Knowledgeable in Sabre, Apollo, travel reservation software.
October 2004- April 2007
Pinnacle Travel Services
Travel Counselor engaged in leisure travel reservations. Serviced Platinum and Executive Business card holders and created electronic visas for entry into Australia. May 2001-September 2004
Archer Travel Group
Travel Counselor: began as “face to face” counselor to later evolve into a call center counselor using Apollo software and coordinated promotions for client participation. References
Available upon request
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